FEEDBACK: POSITIVE FEEDBACK WILL BE LEFT FOR YOU AUTOMATICALLY WHEN YOU LEAVE POSITIVE FEEDBACK FOR US. IF YOU HAVE PURCHASED A REPAIR SERVICE YOU UNDERSTAND THAT DUE TO THE INCREDIBLY COMPLICATED NATURE OF ELECTRONICS NOT EVERY UNIT CAN BE FIXED. AFTER ALL YOU ARE SENDING US A BROKEN UNIT AND WE ARE OFFERING YOU A CHANCE TO HAVE IT REPAIRED. IF WE CANNOT REPAIR THE UNIT FOR WHATEVER THE REASON THAT DOES NOT MERIT YOU LEAVING US NEUTRAL OR NEGATIVE FEEDBACK. IN SUCH A CASE YOU ARE BEING REFUNDED PER THE TERMS OF THE LISTING AND NOT CHARGED FOR OUR TIME AND LABOR. IF IT IS YOUR CONTENTION THAT YOU WOULD LIKE TO LEAVE US NEUTRAL OR NEGATIVE FEEDBACK IF WE CANNOT REPAIR YOUR UNIT THEN PLEASE DO NOT USE OUR SERVICES. WE RUN AN HONEST OPERATION AND REFUND ALL CUSTOMERS PER LISTING TERMS IF THEIR UNITS ARE NOT REPAIRABLE.
WHAT TO EXPECT FOR REPAIR SERVICES: YOU WILL BE SENDING US A DEFECTIVE UNIT FOR REPAIR. WE WILL USE OUR SKILLS, TIME & LABOR TO THE BEST OF OUR ABILITIES TO EFFECT REPAIRS ON YOUR UNIT. THIS PRICE COVERS OUR LABOR FOR THIS SERVICE AND RETURN SHIPPING IF THE UNIT IS REPAIRED.
IF THE UNIT CANNOT BE REPAIRED YOU WILL BE CHARGED ACTUAL RETURN SHIPPING COSTS AND REFUNDED FOR THE DIFFERENCE. PLEASE KEEP IN MIND THAT WE ARE NOT CHARGING YOU A DIAGNOSIS FEE OR ANYTHING ELSE FOR OUR FREE TIME & LABOR IF YOUR UNIT CANNOT BE REPAIRED.
USUALLY MOST UNITS CAN BE REPAIRED WITHOUT ADDITIONAL PARTS. HOWEVER SOMETIMES UNITS WILL REQUIRE NEW OR USED PARTS TO GET THEM FUNCTIONAL AGAIN. THIS IS A COST ABOVE THE SIMPLE LABOR PRICE YOU PAID INITIALLY. IF YOUR UNIT CANNOT BE REPAIRED WE WILL OFFER YOU THE FOLLOWING OPTIONS COMMUNICATED VIA EBAY MESSAGES:
• RETURN THE UNIT & REFUND YOU MINUS ACTUAL RETURN SHIPPING COSTS.
• OFFER YOU PRICING FOR REPLACEMENT PARTS NEW & USED (BASED ON AVAILABILITY)
• OFFER YOU PRICING FOR A REPLACEMENT BOARD (BASED ON AVAILABILITY)
IF YOU CHOOSE TO HAVE THE DEFECTIVE PARTS REPLACED YOU UNDERSTAND THAT IN SOME CASES PARTS MUST BE ORDERED FROM OVERSEAS SUPPLIERS AND IT MAY TAKE UP TO 3 WEEKS OR MORE TO COMPLETE REPAIRS. IF THE REPAIR IS NOT SUCCESSFUL YOU WILL NOT BE CHARGED FOR THE REPLACEMENT PARTS AND WILL BE REFUNDED MINUS RETURN SHIPPING COSTS.
IF YOU HAVE PURCHASED A “REPAIR” SERVICE AND YOU SEND US A UNIT THAT HAS HAD PREVIOUS REPAIR WORK WE WILL CONTACT YOU BEFORE PERFORMING ANY WORK. FOR “UPGRADE” SERVICE PURCHASES WORK WILL PROCEED AS NORMAL.
DUE TO THE COMPLICATED NATURE OF THESE COMPONENTS THERE MAY BE EXTENUATING CIRCUMSTANCES NOT COVERED ABOVE. YOU WILL BE CONTACTED IF SUCH IS THE CASE. PLEASE CONTACT US VIA THE EBAY MESSAGE SYSTEM ONLY.
WARRANTY: ONCE YOUR UNIT IS REPAIRED WE PROVIDE A LIMITED WARRANTY AS INDICATED IN THE LISTING DETAILS TO COVER ANY FUTURE ISSUES FOR THE SAME PROBLEM. REFUNDS ARE ONLY ISSUED IF YOUR UNIT CANNOT BE REPAIRED BY US INITIALLY. REFUNDS ARE NOT ISSUED FOR THE WARRANTY PERIOD OR WARRANTY CLAIMS EXCEPT AS STATED IN THE REFUND POLICY UNDER THIS AGREEMENT. BUYER IS RESPONSIBLE FOR ALL SHIPPING COSTS FOR WARRANTY CLAIMS .
REPAIR TIME:UNLESS OTHERWISE INDICATED IN THE LISTING MOST UNITS CAN BE REPAIRED IN 4 TO 5 BUSINESS DAYS. BUSINESS DAYS DO NOT INCLUDE SATURDAY, SUNDAY OR HOLIDAYS IN WHICH THE US POSTAL SERVICE IS CLOSED. ALSO A BUSINESS DAY DOES NOT INCLUDE THE DAY YOUR UNIT ARRIVES AT OUR LOCATION AS IT USUALLY ARRIVES AT THE END OF THE DAY. REPAIR TIMES DO NOT INCLUDE SHIPPING TIME AS THAT MAY VARY ON THE SERVICES YOU CHOOSE TO PURCHASE.
COMMUNICATION: AS INDICATED IN OUR LISTING WE ONLY COMMUNICATE VIA THE EBAY MESSAGE SYSTEM. THAT MEANS YOU HAVE TO LOG INTO YOUR EBAY ACCOUNT AND SEND US A MESSAGE. WE DO NOT COMMUNICATE BY EMAIL OR OTHER MEDIUMS. THIS IS DONE FOR SEVERAL REASONS. FIRST WE CAN KEEP TRACK OF EVERYTHING DISCUSSED AND AGREED TO ABOUT YOUR SERVICE OR PRODUCT VIA LOGGING. SECOND IT PROTECTS BOTH PARTIES FROM MALFEASANCE ON EITHER END AS EBAY CAN SEE THE COMMUNICATION FLOW AND ENFORCE THEIR POLICIES IF NEEDED. THERE ARE SPECIAL CIRCUMSTANCES WHERE WE WILL COMMUNICATE BY PHONE BUT THESE ARE RARE.
REFUND POLICY: DUE TO THE COMPLEX NATURE OF ELECTRONIC COMPONENTS THE FOLLOWING IS OUR POLICY THAT YOU AGREE TO AND ARE BOUND BY WHEN YOU PURCHASE OUR SERVICES.
• FOR REPAIR SERVICES - IF YOUR UNIT HAS FAILED AGAIN AND YOU DO NOT WANT WARRANTY SERVICE OR NEW PARTS INSTALLED AT A DISCOUNT THEN WE WILL ISSUE YOU A REFUND ONLY WITHIN THE FIRST 30 DAYS. THIS TIME PERIOD IS DETERMINED FROM THE DAY YOU HAVE INITIALLY RECEIVED YOUR REPAIRED UNIT AS DETERMINED BY THE TRACKING NUMBER ISSUED. TO QUALIFY FOR A REFUND YOU UNDERSTAND THAT YOU MUST RETURN THE UNIT TO US FOR VERIFICATION OF ANY CLAIM OF FAILURE FROM THE REPAIRS THAT WERE MADE. THIS DOES NOT INCLUDE NEW ISSUES NOT COVERED OR CUSTOMER ERRORS IN HANDLING OR INSTALLATION. IF WE VERIFY YOUR CLAIM WE WILL ISSUE YOU A FULL REFUND INCLUDING SHIPPING COSTS FROM US TO YOU. YOU WILL ALWAYS BE RESPONSIBLE FOR SHIPPING COSTS TO US UNLESS OTHERWISE STATED.
• FOR HARD GOODS PURCHASED - UNLESS OTHERWISE INDICATED IN THE TERMS OF THE LISTING WE ARE HAPPY TO REFUND YOU UPON RETURN OF THE ORIGINAL ITEM IN ITS ORIGINAL CONDITION AS SENT TO YOU WITHIN 30 DAYS. THIS DETERMINED BY THE DAY YOU RECEIVED THE ITEM BASED ON THE INFORMATION PROVIDED BY THE TRACKING NUMBER.
MODEL NUMBER(S) OR FAMILY: MC374LL/A, MC375LL/A, MC371LL/A, MC372LL/A, MC373LL/A MC024LL/A
MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro6,1 (17") MacBookPro6,2 (15") MacBookPro7,1 (13")
2011 EARLY:
MODEL NUMBER(S) OR FAMILY: MC700LL/A, MC724LL/A, MC721LL/A, MC723LL/A, MC725LL/A MODEL IDENTIFIER(S) OR ORDER NUMBER: MACBOOKPRO8,1 (13") MACBOOKPRO8,2 (15") MACBOOKPRO8,3 (17")
2011 LATE:
MODEL NUMBER(S) OR FAMILY: MD311LL/A, MD313LL/A, MD314LL/A, MD318LL/A, MD322LL/A MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro6,1 (17") MacBookPro6,2 (15") MacBookPro7,1 (13")
2012 MID:
MODEL NUMBER(S) OR FAMILY: MD101LL/A, MD102LL/A, MD103LL/A, MD104LL/A, MC975LL/A, MC976LL/A, MD831LL/A
MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro9,1 (15") MacBookPro9,2 (13") MacBookPro10,1 (15")
2012 LATE:
MODEL NUMBER(S) OR FAMILY: MD212LL/A, MD213LL/A
MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro10,2 (13") (A1425)
2013 EARLY:
MODEL NUMBER(S) OR FAMILY: ME664LL/A, ME665LL/A, ME698LL/A, ME662LL/A, ME663LL/A, ME697LL/A
MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro10,2 (13") (A1425) MacBookPro10,1 (15")
2013 LATE:
MODEL NUMBER(S) OR FAMILY: ME864LL/A, ME865LL/A, ME866LL/A, ME293LL/A, ME294LL/A
MODEL IDENTIFIER(S) OR ORDER NUMBER: MacBookPro11,1 (13") (A1502) MacBookPro11,2 (15") MacBookPro11,3 (15")
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