Payment & Checkout
If payment is not received in 5 days, an unpaid item case will be opened. If not paid by the sixth day, the item will be relisted, and we will report an unpaid item claim.
Shipping Policy
We ship in 1 business day after the payment has been cleared. We do not ship during the weekend. We ship to US continental 48 states and Canada only. We do not ship to APO/FPS addresses. Local pick-up is not allowed.
HI, GU, AK, and PR customers: some items may be shipped to you. Please ask before buying.
Canadian buyers: Your country may impose customs duties, taxes, etc on the items being shipped from the USA. Please note we are not responsible for any charges imposed by your country's customs office. We ship UPS Mail Innovation. UPS Mail Innovations is a joint venture between UPS and the USPS where packages are picked up from us by UPS and delivered to you by your country's Postal Service.
Return Policy
Our goal is to ensure your complete satisfaction with your purchase. If the product you ordered is defective, it will be either replaced or, a refund will be issued.
Following conditions need to be met to be eligible for a replacement or refund.
- If not stated otherwise in the auction, product must be returned within 60 days of receipt with all original accessories in the original box.
- Returned products must not have any sign of abuse or intentional damage.
- All returned products will be inspected before replacement is shipped or refund is issued.
- Seller is responsible for return shipping charge
- Non-defective returns or the returned products which are incomplete may be subject to restocking fee.
Contact Us
Customer satisfaction is our goal and the core value of our company.
If, for any reason, you are not satisfied with your purchase, contact us for an easy and quick resolution.
We are open Monday through Friday from 8:30 am to 4:00 pm PST.
Your questions will be replied to within 1 business day.
Any auctions or correspondence that occur over the weekend or holiday will be handled in the following business.