•Handling Time:

Monday through Friday before 2pm, excluding holidays. All orders have a Same Business Day handling time. We make every effort to ship packages as soon as possible.

•Shipping cut-off:

Cut-off time is at 2PM (PT)

Orders placed after 2PM will ship the next business day. Upgraded shipping is also available and offered at a cost. Please contact us before you place your order for the information and we will get back to you as soon as possible to accommodate your needs. Shipping is done through the USPS. If you need fast delivery, please contact us for rates.

•Important note:

To our International buyers, import duty and taxes may apply. Please Contact us for more details.

•Please Note:

Packages shipped through USPS International have been seeing delays lately due to the pandemic, we apologize in advance for any delay.

We cannot guarantee the published delivery dates on this site. Please check the USPS site for potential service issues that may delay your order.

•Undelivered Packages:

If the carrier returns an undeliverable package to us, a full refund will be issued, excluding shipping charges. If you are in dire need of the item, please note that you must re-order the item. Please verify that you have entered the correct address before confirming your order. If you are placing an order for someone as a gift, please make sure to inform him/her of an upcoming delivery to avoid misunderstandings which can lead to the refusal of the package.

•Only defective or incorrect items without damage, markings, stickers, and alterations can be accepted

•If merchandise is defective please contact us within 7 days from the received date Please indicate the reason for your return and we will issue you a Return Merchandise Authorization Number (RMA)

•Include the RMA number on the top of the box and one copy inside the box After we have received your package, we will process your refund within 2 business days

•The refund amount should appear on your payment account within 2-7 business days Any exchange of the item you bought will apply a 15% restocking fee

Depending on the type of our product, our warranty covers a 1-month, 3-month, or 1-year duration from the date you receive the item. To start a return/exchange/refund, please contact us and we will handle all your requests. If you have any feedback for us to improve we would love to hear it with an open-mind!

THIRD PARTY DISCLAIMER:

The company names  in the listing are trademarks™ or registered® trademarks of their respective holders. ProMaxPower is an independent seller of Non-OEM accessories. Use of The company names does not imply any affiliation with or endorsement by them.

We currently only accept payments through PAYPAL. PayPal is fast and easy to use, all you need is a credit card, it is also the safest method of payment on EBay.

If you are satisfied with our products and service, Please leave us positive feedback and a Detailed Selling Rating (DSR) of 5! Your comments and feedback are extremely important and they help with our business success. If for some reason you are dissatisfied, please do not leave a negative or neutral feedback. Please allow us the opportunity to resolve any issues for you before giving negative feedback. We truly work hard to make sure EVERY CUSTOMER is 100% SATISFIED.

•Hours of Operation:

Our business hours are Monday through Friday 9:00 a.m. to 4:00 p.m. PST. We are closed weekends and major holidays. All payments will be processed, and packages will be shipped during our normal business hours.

•How To Contact Us:

Please do not hesitate to contact us with any questions you might have before purchasing a product. The best way of contacting our team is through eBay’s messaging system. Please keep in mind that all questions received during the weekend will be answered during our normal business hours.

We encourage our customers to make offers on our products during normal business hours. Please allow us at least 24 business hours to respond.