★CUSTOMER SERVICE

    Dear valued customers. Thank you for visiting our store.

    If you have any question, please feel free to contact us.

    If you feel uncomfortable with our service or product, Please contact us immediately. 

    We will communicate smoothly to solve the issue. 

★Album & Items

   This sales record reflects the sales records on all official charts.

   (including the hanteo chart and gaon chart(circle chart))

   The items we handle ard genuine, all purchased from the official store.

    Due to the nature of the material, photocards may cause fine scratches depending on the manufacturing process,

    which are not subject to exchange or refund.

    No more than 5mm marks, scratches, ink splashes, or press marks on the artist's portrait can be returned.

     (Includes back of photo card)

    Albums that have passed the release date are subject to real-time inventory fluctuations, and orders may be canceled

    Due to some quantity sold out or completely out of stock situation, 

    We will inform you separately in case of cancellation due ot lack of stock

    Outbox is a protective agent to protect this product, 

    and it is not possible to exchange or refund contamination or damage that may occur during delivery

★SHIPPING

    All purchased items from our listings will be shipped from South Korea.

    We will more carefully packed your purchase item.

    We ship within 1-3 business days after receiving cleared payment.

    When inventory can not be prepared immediately, it may take longer than usual.

    Shipping time usually takes 14 - 30 days (Russia,South america 25~50 days)

    Please understand it depends on the customs and post office of your country.

    If you want to choose DHL for quick delivery with safety, please request invoice before you pay.

    All orders will be sent with free tracking number.

   - Standard shipping : Tracking number provide

   - Expedited shipping : Tracking number provide, 3-7 days to arrive.

     (There is a difference depending on the country)

★RETURN POLICY

    We accept the returned item within 30 days after you receive your order. 

    All returns must be packed with all supplied when it was first delivered to you must be in their original, unused condition.

    (If you already opened or used item, return will be not accepted)

    We will send refund as soon as return arrived. 

    If you received wrong item,please let us know to resolve problem.

    Please contact us before you leave negative feedback, and we will do our best to make the situation right.

★TAX & CUSTOMS

    Import duties & taxes are not included in item price or shipping costs and are the buyer's responsibility.

    Please check with your country's customs office to determine import.