At Your Fashion Finder we are committed to providing a friendly and helpful service, providing customers with the highest quality products at the very best prices! If you are unhappy with your order/item(s) please contact us before issuing negative feedback and we will be happy to resolve any issues.

At Your Fashion Finder we hope you will love all of your purchases from us, however if this is not the case we promise to refund any item you are unhappy with when you return it to us in a saleable condition within the refund / exchange period.
To be accepted for refunds please provide us with your items in an unworn and undamaged condition in all original packaging and in a suitable condition for resale. Items may be rejected if they have heavy odours such as smoke, bodily odours or pet smells. Also, please return in original post packets provided or a suitable postal bag/wrapping of your own, do not tape straight onto the box as this then makes the item unsellable.

HOW DO I RETURN MY ITEM(S)?
You have up to 14 days after receiving your item to request a return / exchange by email. Please contact us through ebay message with your details and reason for exchange / refund (if any) including the item you would like to exchange for.Please then repack your item(s) in original packaging with your invoice slip and return form. Please write clearly on your return form whether you require a refund or exchange including the item you would like to exchange for.
(If you have lost or no longer have your invoice slip or return form, please attach a note with your name, ebay user id, and address.)
Please then return the item to our address given in return form.

WHAT ARE THE POSTAGE COSTS FOR REFUNDS/EXCHANGES?
Please note that the delivery charges to post your unwanted items back to us are your responsibility, as is the parcel until we have received it. We would advise you to send the parcel by recorded delivery or please ask for a receipt for proof of postage from the post office.

If your item is faulty or the incorrect item, please contact us through ebay messages and we will provide you a free shipping label to return the goods to us (UK customers only).
If you are a UK customer exchanging goods we will charge you £2.99 handling fee and postage back to you.

WILL I BE REFUNDED ON THE ORIGINAL POSTAGE COSTS?
Unfortunately no original delivery/postage charges are refundable unless the goods are faulty or if there was a mistake on our behalf.

HOW LONG WILL MY REFUND TAKE TO PROCESS?
Usually your refund will be received, processed and credited back to your account within 7 days of us receiving your item(s). However please allow up to 14 days for the process to be completed before contacting us again.

I WANT TO CANCEL MY ORDER
Please contact us through ebay messages immediately due to the fact that we ship out orders within 24 hrs.

DO YOU SHIP WORLDWIDE?
Yes, please follow the purchase process as normal and select your country and address for prices and delivery estimates. Prices and time estimates vary between countries.

WHAT POSTAL SERVICES DO YOU USE?
For UK orders we offer Royal Mail Tracked Standard 2-3 working Days service, we also offer a 24hour tracked service.
We offer worldwide shipping using the cheaper standard Royal Mail Airmail service or Premium Royal Mail Tracked International Signed-for service for an additional charge.
Please note that small delays are common when shipping overseas. We advise to use the premium tracked service in order to be able to track the location of your order at RoyalMail's website and reduce the risk of a delay.
Please note postal estimates only include working days (Monday – Friday).

WHEN IS MY ITEM SHIPPED?
All payments completed after 12pm are posted the next working day. Please ensure you place your item before 12pm if you would like it to be shipped that same day.

HOW MUCH IS POSTAGE & HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?
Shipping costs vary from item to item. The cost and delivery date details are stated on the eBay item listing below the price. Please click ‘See details’ to find out more about the items postage dates and cost.

CAN I GET COMBINED SHIPPING?
In most circumstances we can offer a postal discount when buying two or more items from our store. If the item is in the same listing, the listing should inform you of how much postage will cost for each addition item by clicking on the ‘see details’ link below the item price (to the right of the postage section).
If purchasing various styles from various listings on our store please make your purchases separately and then message us to enquire about a discount which we can then refund back into your account.

WHAT IF I AM NOT IN WHEN MY ITEM IS DELIVERED?
When the Royal Mail attempt delivery and fail to deliver the item, they do not always leave a card through your door.
The item will still be waiting at your local Royal Mail sorting office.
If you suspect this has happened please track your item with your provided tracking number at the Royal Mail Website which usually states that delivery has been attempted and failed. Please contact your local postal sorting office for further instruction.

MY ITEM IS LATE / I HAVE NOT RECEIVED MY ITEM?
Usually your item will be received on time. However, in the unlikely circumstance that your order is late please message us explaining the situation. During the busier periods such as Christmas, delivery estimates may be a few days out, please allow a little longer before contacting us at these times as your item will most likely be running a day late in the postal office. For international purchases we would advise to wait up to 28 days after placing your order before contacting us. If you need your item for a specific date we advise you to choose our express or tracked service.
You can track your order at RoyalMail website with your provided tracking number if you are using the premium tracked service. Please note, estimated delivery days only include working days Monday – Friday and do not include weekends.

If your item has not been received within a reasonable date of expected delivery time please contact us through ebay messages and we can try to resolve your case.