Payment methods accepted:
After making your purchase through eBay, please pay within 48 hrs to finalise your order; you simply need to complete the checkout. You can do this by clicking on the 'Pay Now' button in your 'my eBay' page or clicking the checkout link that will be emailed to you after finalising your purchase. The checkout will then confirm your order, address details and the postage and handling costs.
- PayPal: We accept PayPal as payment method only for eBay
- Direct Debit: We accept payment directly to our bank account
We contact buyers by call or message for local pick up when the order is ready. Please wait for our notification.
Orders are typically dispatched within 2 business days of receiving cleared payment.
Extra Mile Auto use Australia Post Eparcel unless otherwise specified. Couriers Please may be used for your shipment if we deem it more suitable. Please note that the freight companies are NOT affiliated with Brake Pads Online. With this in mind, please refrain from leaving negative or neutral feedback regarding freight issues as we have no control of these companies operational procedures. If you have any concerns with your delivery, please don't hesitate to email us through the eBay messaging system and we will contact the couriers on your behalf to resolve the issue.
Under the Australia Post Eparcel network guarantee, deliveries to major cities around Australia including Melbourne, Sydney, Canberra, Adelaide, Brisbane, Hobart, Perth will be completed within the next 2 to 8 business days depending on the city you reside in.
If your address falls outside the Australia Eparcel Post network, we'll use the fastest possible transport links, but it won't be covered by their Next Day Guarantee.
Visit: auspost.com.au/parcels-mail/delivery-areas.html to check if your postcode is under the Australia Post network.
For more information about the Australian Post network ask at your Australia Post retail.
Disclaimer: Once given to Australia Post, we are not responsible for Australia Post's delivery time.
Important: Please note that once the goods are signed for; the buyer takes full responsibility for the condition of the goods. If the goods show signs of transit damage, please contact us within 24 hours of signing for the goods. Any claims made outside the 48 hours will be refused.
We only ship to the address indicated on eBay during the checkout. If we ship your item to the listed address and it returns as unclaimed in its original condition, the refund is subject to restocking fees.
We will combine shipping cost on multiple items on the same order. If freight charges to your region are not indicated please contact us for more information.
Please note that, depending on your geographic location, not all delivery methods are available. Some regions may incur a surcharge for shipping.
International customers are responsible for any and all customs, duties, taxes and brokerage fees to be paid to the courier or government. If you need our assistance, please let us to know.
In Australia, consumers have a legal right to obtain a refund or replacement from a business if the goods purchased are faulty, not fit for purpose or do not match the seller's description. Extra Mile Auto recognises the importance of customer confidence and satisfaction in the quality of its products. All parts are warranted against defects in workmanship and material for a period of 12 months or 20,000kms from the date of sale, which ever occurs first, unless otherwise stated.
Any parts found upon examination by an authorised Extra Mile Auto representative to be defective in material or workmanship will be refunded or replaced by Extra Mile Auto as requested by the customer. The cost of returning parts under this warranty must be borne by the customer and must be pre-paid. Where a warranty fault has been recognised by Extra Mile Auto, costs for shipping at the same service as used in dispatch will be refunded. In order to make a claim under this warranty, the faulty product, warranty claim form and copy of invoice must be provided to Extra Mile Auto.
Warranty claims must meet one the following criteria to be eligible for a refund:
- The product is faulty or not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match the sample or the advertised descriptions; or
- The product was damaged during delivery
Customers wishing to claim a warranty must first obtain and complete the Warranty Claim form and return it and a copy of the invoice with the goods to the seller.
All returns must be pre-approved by the seller on Ebay messaging. All returns must have a Return for Credit or Warranty Claim form supplied by Extra Mile Auto. The buyer is responsible for shipping costs when returning the goods.
Remorse Returns
If you have changed your mind or you have ordered the wrong part and wish to return it, you must have prior authorisation from the seller. Refunds for Remorse Returns are at the sole discretion of the seller. A request must be made within 30 days of the goods being dispatched and a Return Authority form must be obtained from the seller and returned with a copy of the invoice and the goods. The goods must be in their original packaging and in the same condition as they were received. If the item is not returned in saleable condition, you may not receive a refund.
Remorse Returns will be at the buyer’s expense and may be subject to restock fees. A copy of the sale invoice must be included as purchase validation. Refunds are conditional on the parts and packaging being undamaged and in re-saleable condition.
Business hours:
8:30am – 5:00pm Melbourne time
Monday to Friday (closed public holidays)
Email: via eBay Messages
During business hours we aim to respond within a few hours.
If you send us a message late in the day, after hours, over the weekend, or on a public holiday, we will reply as soon as we can on the next business day.
- Remember if you are asking about fitment for a particular vehicle, please provide us with the Make, Model, Submodel, Year and VIN so we can check it for you.
