Publisher Description

The Pace of India's development depends to a large extent on its ability to implement the latest global manufacturing and the information and communication technologies and increase its competitiveness in the international market. In the developing countries world-wide, in recent times, the Pace of India's development depends to a large extent on its ability to implement the latest global manufacturing and the information and communication technologies and increase its competitiveness in the international market. In the developing countries world-wide, in recent times, manufacturing is taking over agriculture which in turn has led to the explosive growth of the service sector, especially in the fields of financial services, information and communication technologies, insurance, education and health. Indias service sector has already become the dominant contributor to GDP, accounting for 46 per cent of the total.Based on the information gathered from case studies, fact sheets and a range of self-assessment tools, and the authors interaction with academicians, bureaucrats, business executives and industrial experts, this book attempts to bring together the best management practices and provides the readers with a toolkit a practical advice. This book projects the hypothesis that no matter what the size or industry sector a company belongs to, there are a few tactics towards successful management which if adopted can phenomenally improve its global competitiveness.

Table of Contents

Introduction; Section A: Information and Communication Technologies; E-Commerce: An Introduction to the Concept; Playing Leapfrog: Using Strengths in ICT to Energise the Manufacturing Sector in India; Achieving Best Practice in Business and Closing the Marketing Gap. Section B: Strategic Tools for Enhancing Performance; A Strategic Tool for Enhancing Performance: The Balanced Scorecard; Government to citizen Relationships Gyandoot: Tales and Travails -- A Three-Year E- Governance Experience; Enterprise Resource Planning. Section C: Outsourcing; Outsourcing; Operational Issues on Outsourcing; Annexure; Index.

Details