eBay

Payment

						Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.

Buyers now have more payment options: including credit cards (VISA/ Master/ American Express/ Discover), debit cards, gift cards, Apple Pay (only available on iPhone), Google Pay, PayPal and PayPal Credit. eBay is legally required to collect sales tax in all related states for the sales tax compliance. The applicable amount of sales tax charged to an order will be calculated based on the shipment destination's state and local sales tax laws.

Thank you for shopping with us on eBay!

Shipping

*** PLEASE NOTE: Our operation hours are Monday ~ Friday at 9:00 AM ~ 5:00 PM Pacific Time. We do not ship on Saturdays, Sundays or holidays. Holiday and weekend days should not be considered when calculating your delivery date.

*** PLEASE NOTE: For all orders $500 or more via FedEx, a delivery signature is required for receipt of the product.

Our shipping rates may apply on certain items. If you are purchasing multiple items and one or more items require shipping fees, your shipping charges may change. The shipping rates listed in your checkout page are the rates that will apply on the order. In order to fulfill your order as quickly as possible, your order will be drop shipped from the manufacturer’s warehouse directly.

STARLIT PARTNER uses FedEx to make your order shipment. Items are shipped by either Home Delivery or Ground unless faster delivery is selected and paid for at the time of purchase. We cannot deliver to PO Boxes, so please provide a physical street address for shipping. Currently, we cannot ship orders internationally, to freight forwarders or to APO/FPO/Military addresses either. Due to security reasons, any order with incomplete or invalid shipping address will be cancelled.

For all orders $500 or more via FedEx, a delivery signature is required for receipt of the product and we can only deliver to the address that you have provided on your order. If signature is required, please make sure someone will be available to sign for your package. FedEx will make a maximum of 3 delivery attempts to the address on your order. After 3 delivery attempts, you can contact regarding the address of the FedEx Ground Station. If the item is not picked up within a certain time, they will ship the item back to us. Refund will only be issued after we receive the item back.

Contact Us

	
						At STARLIT PARTNER, we are committed to providing our customers with the best possible on-line shopping experience. 

This includes a commitment to excellent customer service, even after your order has been delivered. 

Please feel free to submit any questions or inquiries regarding your order by sending us a message through the eBay messaging system.

Please send us a message containing the following order identifiers so we can service your request in a more efficient & timely manner:

-Subject
-eBay Item Number e.g.) 12 Digit Numerical Value - 123456789123
-Your eBay Buyer ID

Returns

						If you are not satisfied with your purchase, simply return your items within 30 days of receipt.

Items must be originally sold by STARLIT PARTNER on eBay. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and the Return Packing Slip. Credit will be issued for the purchase price of the item(s) returned. We recommend that you insure the item when shipping. All return packages must be shipped using a service that tracks packages, such as FedEx, UPS or USPS (ask for services that have tracking options). Shipping Costs are nonrefundable unless the error lies with STARLIT PARTNER; all other instance; Buyer pays for return shipping. We cannot assume responsibility for lost shipments.

All returns should be sent to:

eBay Returns to STARLIT PARTNER
901 Canada Court
City of Industry, CA 91748

Please allow a minimum of 6 business days for us to receive, process your return and issue a refund. You’ll be notified via eBay once we’ve processed the returned product(s). We’ll credit or refund the value of the merchandise total. We’re sorry, but we don’t credit shipping costs for returned orders; unless error lies with STARLIT PARTNER. Refunds will be given in the same form of payment as the original purchase.

Exchanges:
We are sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of receiving your item. Please see our Return Policy above.