Images are taken at our factory to showcase actual inventory. Minor variations may occur due to lighting or other factors.
Each guitar undergoes inspection prior to shipping to ensure proper function and condition. In the rare case any issue arises upon delivery (e.g. buzzing, defects), please notify us promptly so we can resolve it to your complete satisfaction.
We value open communication with customers. Should a problem occur or questions come up about an order,
we kindly request the opportunity to address concerns before any
neutral/negative review. Our aim is always resolving all issues to a
customer's full satisfaction.
Paking
We
use the carton which is designed for the International transport to
package the products you ordered. And we can guarantee the items will
not be damaged in the way of transportation.
About Feedback
As
a seller, we appreciate your positive feedback.Your good feedback is
the motivation to force us to go forward. We have been working hard on
that always. We only hope to bring you not only a good guitar, but also a
good mood and feeling. But there are a lot of things that we can't
completely control, such as production, transportation etc, It is
inevitable to make mistakes on that. If causes you inconvenience, please
understand and contact us, Please don't give us bad feedback before the problem is solved. and we will try our best to properly help you deal with it
If
an order arrives with an issue, first send a message so your sales
agent can assist. Our policy is to cover all costs of replacement/refund
until the customer is completely satisfied.