Sylvanian Families Family trip home Big waterfall in a secret forest Co-75
Description

Condition

New
There may be some scratches on the box, but since it is an unopened item, there is no problem with giving it as a gift.

Shipping

Postage rates

Our shipping method is DHL, Fedex, EMS.

Please note that you cannot choose the delivery company.
However, please be assured that we will use the best shipping method for you.

Delivery

Usually, it will be shipped within 10 business days after ordering.

However, if there is a delay in shipping due to a natural disaster, we will contact you immediately.

After shipping, it can be delivered to the customer in about 1 to 3 weeks.

If you do not receive it within 15 days of shipping, please contact us.
We will contact the shipping company to confirm the tracking status.
If the item is lost, we will arrange a refund.

If an item is lost, we will arrange a refund.

Shipping
Method Asia North America
Central America
Middle East
AU, NZ Europe
Russia South America
Africa

Standard shipping 3~14 days 4~14 days 4~14 days 4~14 days

Returns policy

14 day returns policy

※Returns are accepted only if there is a defect on our part.※
※Please note that we cannot accept returns for customer convenience.※

Our number one priority is that you are happy with your purchase from us. That's why we offer a 14 day returns policy for peace of mind.

If your item hasn't arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 14 days from the actual or estimated delivery date. A full refund will be issued for the cost of the item including postage.

Returns after 14 days should only be sent with prior approval from the Customer Service team.

Returns can be processed through eBay message, eBay returns or the eBay resolution centre.

Customs problems during returns

We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.

Partial refunds

In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

International Buyers
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
- These charges are normally collected by the delivering freight (shipping) company or when you pick the item up.