About Us
Willow Gifts is committed to being a leader in the UKs printed garment manufacturing industry, proudly serving customers through various online marketplaces across the country. Our focus is on delivering high-quality, customised products that meet the needs of our diverse clientele. We employ a variety of cutting-edge printing methods, including Direct to Garment (DTG), vinyl printing, sublimation, and Direct to Film (DTF) printing. These techniques allow us to offer a broad range of customisable products, ensuring vibrant, durable designs for every order.
Fast Shipping
We understand that prompt delivery is crucial, especially for personalised products, which is why we offer reliable, fast shipping through Royal Mails 48-hour service. Most of our orders are delivered within 3 to 5 working days, providing our customers with timely service and peace of mind. While we strive to meet these delivery times, please note that during peak seasons or due to external factors beyond our control, such as postal delays or adverse weather conditions, deliveries may take slightly longer. We are always transparent with our customers and provide updates where necessary to keep you informed every step of the way.
Flexible Returns
At Willow Gifts, customer satisfaction is our top priority, which is why we offer a 30-day returns policy for all non-personalised items. If for any reason you are not completely satisfied with your purchase, you have a full 30 days to return the item for a refund. Please note that customers are responsible for return shipping costs, and all returned items must be in their original, unworn, unwashed, and undamaged condition to qualify for a refund.
While we are happy to accept returns on most products, we do not accept returns on personalized or custom-made items. This is because these items are specifically tailored to your individual requirements, making them unsuitable for resale. We encourage customers to double-check personalisation details before placing an order to avoid any disappointment.