eBay

About Us

**ALL ORDERS SHIP WITHIN 24 HRS M-F!**
**ONE YEAR ONE TIME REPLACEMENT WARRANTY!**
**FREE RETURNS FOR 30 DAYS!**
**PLEASE READ THE ITEM DESCRIPTION COMPLETELY!**
**PLEASE CONTACT US BEFORE LEAVING FEEDBACK!**

We are committed to answering all messages, in the order received, within 24 Business Hours and ALL orders being shipped within 24 Business hours Monday - Friday. Please note we are not operational over the weekends. Orders placed after 2:30 PM EST will ship the following Business Day. Please have patience with correspondence.
If you desire to cancel your order please visit your Purchase History and request a cancellation. Cancellation requests submitted through eBay's system will ALWAYS be honored, NO exceptions. Per company policy: We can not change items ordered, colors, or addresses. Please request cancellation and place a new order for the correct item or with the correct address.
Looking for a Specific Item? Please visit our store to see all of the cases we offer for your device, Side by Side. Search the model of your device using our integrated search function. Store Link: https: www.ebaystores.com/SUPCASE
BEFORE LEAVING FEEDBACK: Please send us a message with any questions or concerns before leaving NEGATIVE or NEUTRAL feedback. We will be glad to Replace any items and assist with any issue that may arise. We want to earn your POSITIVE Review and we thrive on your Positive words. Help other buyers know that we stand by our word.
SUPCASE began as a journey to create a case that was not only the ultimate in protection but affordable; a "Super Case". Today, SUPCASE is known for its award-winning durability, like the Unicorn Beetle that adorns our cases, able to survive and adapt to harsh environments and unpredictable conditions. Using precision-cutting techniques and premium materials, every case is unique with defined edges, detailed trim, dual-accent colors, and more. Whether you live an active lifestyle or dare to take your device where no devices have gone before, SUPCASE gives you peace of mind knowing all your devices are safe and secure without breaking the bank.
With designs that are constantly evolving, we love hearing from fans how we can improve our signature styles and are committed to delivering first-rate customer service. Feel free to reach out with any questions or concerns. Just send us a message by visiting your purchase history and choosing contact seller. Your message will be answered in the order received within 24 hours M-F.

WE ARE THE MANUFACTURER SELLING ONLY THE BEST QUALITY, GENUINE SUPCASE, I-BLASON, CLAYCO, AND MUMBA PRODUCTS.

Payment

**PLEASE READ THE ITEM DESCRIPTION COMPLETELY BEFORE COMPLETING PURCHASE**

By Clicking Checkout or Buy it Now you Agree that you have read completely and Understand the listing description and the item that you are purchasing.

Payment is required Immediately upon Checkout for Buy it now.

Unpaid Offers will be Canceled by the eBay System in the allotted amount of time.

Unpaid Items will not be shipped until Payment has been Remitted.

Shipping Upgrades Must be purchased at checkout and cannot be added onto the purchase by eBay or Supcase employees.

Items cannot be changed for warranty purposes. To change the item a new order must be placed.

We do not accept offers on listings that do not display 'Make an Offer'

We do not Offer Local Pick Up

Bulk Discounts Available at 50 Units or More. Place an order for 1 Unit then Contact us for details.

Global shipping program orders are not shipped internationally by the seller. Please contact eBay for Global Shipping Partner Questions and Concerns.

Shipping

 **ALL ORDERS SHIP WITHIN 24 HRS**

    ALL orders placed Monday through Friday by 2PM EST will receive SAME DAY SHIPPING and HANDLING!


    ALL Domestic packages shipped via USPS First Class Mail 3-5 Day. We also offer optional Priority mail, and FEDEX upgrades at checkout! Need your case tomorrow? Good thing SUPCASE has FEDEX Priority OVERNIGHT for the low!  Add the item to your cart to see our wide selection of shipping options. 

    If you desire to cancel your order please be sure to do so IMMEDIATELY. Once an order is assigned a tracking number it has been shipped. To cancel your order, Please Visit your Purchase history, Find the order, and request a cancellation. ALL Cancellation Requests will be Honored. Once a Cancellation Request is opened it can only be closed with a refund to the buyer.  

    International shipments can take up to 30 full business days to arrive. Refunds and Replacements WILL NOT be processed until a full 30 day period from Purchase has passed.

    Issues with Shipments through the Global shipping program must be handled by eBay Customer Service. Contact them by Visiting their Help and Contact page at the top of this Page. 

    Please allow your package the appropriate amount of time to arrive and understand that we, as the seller, have no control over the USPS. However, we will make any issue right. Just reach out and give us a chance. Let us know how best to serve you.

Warranty

**ONE Year, ONE Time Replacement Warranty**

Limited Product Warranty

Your product(s) is covered by a limited warranty of one year from the delivery date. The warranty period is non-transferable to a replacement product and covers the original date of delivery. A warranty claim must be initiated by the customer. Please fill out the Warranty Inquiry form. If the product is not in stock or has been discontinued, a refund will apply and a replacement will not be shipped out.
SUPCASE requires proof of purchase for warranty claims. SUPCASE reserves the right to decline a warranty for insufficient documentation.Warranty claims for product defects that are not verifiable will not be accepted. Exceptions
The Limited Warranty does not apply to our products purchased through non-authorized re-sellers, such as retail store.Please contact the original place of purchase for your return or warranty issue.
The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose.
The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the SUPCASE product you purchased.
The Limited Warranty does not cover water damage to your device.
The Limited Warranty does not apply to cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.
The Limited Warranty does not apply to weather damage, including but not limited to heat, rain, wind, or objects by nature.
The Limited Warranty does not cover loss due to stolen cases or other related criminal activity.
The Limited Warranty does not cover repair, replacement or insurance costs for devices installed in SUPCASE products.
The Limited Warranty does not cover cover counterfeit products sold to customer by retail stores, internet online store, or other types of businesses.
Customer are required to provide a valid order number as proof of purchase within one year. Our products are registered trademark and counterfeit distribution related activities are unlawful and SUPCASE will not be able to exchange, refund or warranty a customer claim on these types of products.
The Limited Warranty is not liable for any indirect or direct punitive damages arising from the use of SUPCASE products.
Limited Warranty for Holster Cases with Clip We offer a one year Limited Warranty for HOLSTER CASES WITH CLIP products for a ONE TIME PRODUCT REPLACEMENT to you.
Under its intended use and purpose, please install device screen facing inward to case at all times. We accept no responsibility for incorrect placement of device into holster case and clip attachment.

Returns

**FREE RETURNS FOR 30 DAYS! NO MATTER THE REASON!**

ALL returns MUST be requested and processed through eBay's return system. Refunds will not be issued if the return is not completed through eBay. If you choose to send the package back on your own you must still begin a return through eBay and mark the item as shipped using your tracking number. Return requests with no tracking updates will not be honored. 

To return a Package: Go to your Purchase History, Locate the order and Choose Return from the Drop down menu of options to the right of the order. 

If you received a different product than what you ordered, you must verify the error with picture(s) through eBay messages. (Username: Supcase) You will be asked to send a picture of the bar code sticker on the back of the Item's packaging. This is the sticker on the back of the box your case was inside. in some instances you may also be asked to send your device's model number.

Need to exchange? Please just send us a message regarding your exchange and what you would like to receive. Please be sure to include the model number of your Device and the Item number from the product you are interested in. 

***IF THERE ARE ANY ISSUES, PLEASE CONTACT US BEFORE LEAVING FEEDBACK***

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