Shipping policy
Nobody likes paying extortionate postage costs or waiting ages for online purchases to arrive, so at Bee Kind Reimagined we provide FREE shipping to the UK.
Orders over £20 will be sent via a Royal Mail tracked service.
For an extra charge, we also offer a next day delivery option. A tracking number will be provided.
For items that have not been received by the expected delivery date, we ask customers to be patient when Royal Mail are experiencing delays. A refund or replacement will be given once a case has been settled successfully.
We want you to be 100% happy with the product and service that we provide and would love you to feel you could recommend us to your friends, family and colleagues.
We know that some of our products are fragile and they have a long journey to get to you - some travel very far indeed. We want them to reach you in the condition in which they began their adventure, so they will be well packaged for the trip. We use recyclable packaging.
Returns and refunds
You have the right to cancel your purchase at any time from the moment you place your online order, and up to 30 days from the day you receive your goods.
You need to inform us of your wish to cancel your order within this time period
You then have a further 14 days from the date you notify us of your cancellation to return the goods.
You are responsible for the cost of returning the item/items and we recommend using a delivery service with proof of posting.
We will only accept returns of seeds in their original, unopened, undamaged packaging
Any refunds will be issued within 2 working days of us either receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner.