As a seller, I understand that there may be some confusion when it comes to the terms and conditions of shipping and delivery. In order to provide clarity, I would like to address a few important points:
1. 3 business day shipping: We strive to ship out your order within three business days from the date of purchase. This means that weekends (Saturday and Sunday) are not considered business days, so please keep this in mind when estimating your delivery time.
2. No tracking on orders under $16: Due to the rising costs of delivery, we regretfully cannot provide tracking information for orders under $16. This allows us to keep our prices competitive while still offering reliable shipping services.
3. Estimated delivery dates: While we make every effort to provide accurate estimated delivery dates, they should be viewed as approximations. Various factors, such as unforeseen delays in transit, may impact the actual delivery date. We kindly ask for your understanding should any discrepancies arise.
4. Seller's lack of control over third-party delivery: Once the order is placed with USPS or any third-party delivery service, we, as the seller, have no control over the speed of delivery. We rely on their efficiency and processes to ensure your package arrives in a timely manner.
5. Longer delivery times: In some cases, orders may take up to 15 business days to be delivered. While this is not typical, it is important to note that different factors, such as customs processes, distance, or volume of orders, can contribute to longer delivery times.
6. Contact seller before opening a case or leaving negative feedback: We kindly request that if you encounter any issues with your order, please reach out to us directly before opening a case or leaving negative feedback. We are here to help and will do everything we can to resolve any problems you may have.
7. Give seller a chance to resolve problems: It is our sincere desire to ensure your satisfaction with every purchase. By giving us a chance to address any issues, we are confident that we can find a positive resolution that meets your needs.
We appreciate your understanding and cooperation in these matters. Our primary goal is to provide you with excellent customer service and an enjoyable shopping experience. Should you have any further questions or concerns, please do not hesitate to reach out to us.