If you have a question about any part (wheel, rim, or center cap) please contact us BEFORE purchasing.
Our main contact method is by eBay Message. We try to answer all messages within 30minutes during business hours (M-F 8:00AM - 5:00PM Pacific Time). If we are unable to answer your questions before the listing ends, the item will be re-listed again soon for you to purchase
If you need a wheel shipped to Alaska, Hawaii, Puerto Rico, or International, please contact us. All shipments to these regions are FINAL SALE and cannot be returned.
If we have agreed to ship outside of these restrictions, the customer is responsible for all taxes, fees, etc.
We welcome local pick up at our Anaheim shop (M-F 8am-5pm PST), please message us for details.
We ship every business day via USPS, UPS or FedEx (At seller?sdiscretion), orders are shipped within 1 business day of purchase.
Please provide a valid contact number for shipping purposes.
We pack your new wheel using the best safety standards for travel, if you suspect the shipping carrier is responsible for damages; please contact us ASAP so we may resolve the problem.
Please allow 3-7 days for delivery, depending on your location, most areas in the U.S. are within 5 days.
Due to high volumes, signature is not required on our shipments.
It is very important to make sure you have a responsible party at your residence to receive the package on the expected ETA.
Santa Ana Wheel is not responsible for reimbursing packages that were lost or stolen due to negligence.
We cannot guarantee arrival times, but we try to be as accurate as possible when we provide you with your tracking number.
Once your purchase is complete, you will receive TWO important emails: 1. When your order has shipped out, 2. When your shipment has arrived.
Please pay close attention to arrival times and your provided contact email for any issues or updates.
Expedited shipping is available, the buyer must contact us before the wheel is purchased and shipped. (Estimated $20 more)
Shipping fees are not refundable unless it is determined Santa Ana Wheel is responsible for shipping an incorrect or damaged wheel.
We allow order cancellations, but we must be contacted prior to the wheel being shipped out.
Once the wheel is scanned and in route, a return request must be started on the buyers end.
In the event you must return the wheel back to us, please pack it the same way with the same material it was shipped in to prevent damage.
If we have shipped a wheel that is different then what is stated in the listing and pictures, we will be responsible for all return shipping fees.
The easiest process for returns:
1. Contact us via eBay with any concerns or issues with the wheel you received.
2. Begin a Return Request on your eBay account.
3. You will be sent a return label via eBay
4. Ship the wheel and original invoice back to us in the original condition and packaging by dropping off at a local UPS or FedEx Facility.
5. The correct amount of refund will be processed once we receive the wheel back in the expected condition.
6. We ask to help resolve any individual issues before you leave a negative review.
NON REFUNDABLE
Any wheel(s) that have been installed on a tire and/or vehicle. So please be sure the wheel is the correct one you ordered before installing.
Wheels that have been altered from the original state when purchased.Painted, chromed, etc.