NOTICE

Price no Including hardcase. Hardcase just a prop for taking photos ,If you want hardcase please message to me ,thanks.

Please Note: The pictures are taken in our factories by ourselves. Each guitar is different from others because of the light in room or some other reasons .So there are maybe some differences between the pictures and the guitar you get. The texture of wood is unique. Every guitar cannot be the same in 100%, the pictures of the guitar that you see is just one of them. If you want some details about the guitar, please contact me.

CUSTOMER SERVICE/ORDER PROBLEMS

We aim to provide Five Star Customer Service to all of our customers.  If there is any problem with your order, immediately message our Sales Engineer directly.  He or she will take care of you, no matter what. Our bedrock policy is: We will do whatever it takes to fix any problem and make you happy.

Affordable Price

As we are a factory based eBay store, we can do directly control on both quality and cost. Therefore, we are able to supply quality products , personal guitar design and custom with affordable price.

SHIPPING

We usually process orders within 3 days of receiving payment, barring any verification delays. We ship from our USA based warehouses by insured and tracked USPS, FedEx,or UPS. The tracking number is furnished to customers at the time of shipping. Shipping and delivery time varies most often from 1-2 weeks for delivery within the USA.  

However, due to the effect of the current virus pandemic on shipping companies’ ability to transport, shipping and delivery times may in some cases be extended by several days. The tracking numbers provide to customers detailed shipping progress online.

Please be assured that we consider each and every guitar that we ship to be precious cargo, so in addition to fully insuring each instrument, we are most careful to safely pack each guitar.

PACKING

We use the carton which is designed for the International transport to package the products you ordered. And we can guarantee the items will not be damaged in the way of transportation. 

GUARANTEE

We test every guitar is in good condition before it is shipped out. When you receive the guitar, if you meet some problems like readjustment the strings or you are not happy with our guitar, please let me know immediately and we will try our best to meet you satisfaction.

FEEDBACK

Thank you for choosing our products! We strive for 100% customer satisfaction! Postive Feedback is very important to us. We try our very best to make sure every customer is completely satisfied.

If there's a problem, message us! We're happy to help. We will reply your email within 24 working hours.

- Unsatisfied with your purchase? Please contact us before leaving feedback, we promise we will do our best to supply a satisfied solution.
- Please don't leave neutral or negative feedback without communication first, it is not fair to seller and it can't resolve anything. Communication is very important when we are doing business.

RETURN

We strive for 100% Buyer Satisfaction. If you wish to return an item for whatever personal reason, you can still do it, however, please note the following conditions:

-We will offer you a full refund only if the item you received is broken or defective.

- Please contact us first.

- The item must be returned with all packaging intact and in unused condition
- Buyer is responsible for return shipping costs. If you want to replace it, we will send a new one to you and then forward a shipping label.