What is UNDERCOVER?

UNDERCOVER started trade as a small, family-run business in 1979. Since then, we moved exclusively online and have been expanding, while still bringing our valued customers great deals delivered with care.

At UNDERCOVER our goal will always be to provide you with a range of sizes and styles, no matter what you are searching for. So, for a carefully curated stock of womens, mens and kids wear, or on-trend homeware and accessories, look no further than UNDERCOVER!

Delivery Policy

Under normal circumstances we aim to dispatch your order within 24 hours, Monday to Friday.

Our standard free shipping option, Royal Mail 48, is estimated to take 3-5 days for delivery.

Can't wait to get your order? No problem! We offer Royal Mail 24 shipping, which is estimated to take 1-2 days.

For urgent orders please choose the expedited guaranteed next day service, Royal Mail Special Delivery.

We also offer a standard delivery tracked service if you prefer to follow your order's progress. Tracked services also include an SMS to provide you with delivery information. International deliveries are sent by Royal Mail or DPD.

Payment

Currently, payments are taken through PayPal or eBay Payments

If you are experiencing any issues please contact our friendly help team who would be happy to assist you.

Returns Policy

Is your item not quite right? You can return your order for exchange or refund (of the purchase price only) within 14 days of receiving it. We regret that underwear (briefs, thongs etc.) and other intimate items cannot be returned for hygiene reasons.

Please Note: items must be returned in their original condition i.e. unworn and unwashed with all labels and tags still attached and packaging intact.

If you require an exchange there will be no additional postage charge.

Refunds will be given in the same way as the original payment (i.e. card payments will be refunded to the card used in the original transaction).

Before returning any item, please email first and obtain proof of postage, so that you can claim if the item is unfortunately lost in the post.

Return postage costs will be the responsibility of the customer, except where a faulty or incorrect item has been supplied.

General Size Guides

Use these guides as a general starting point for your shopping with us.
For item specific measurements, please check the item description or contact us anytime.

Contact Us

If you have any questions or queries please contact us. Our office hours are 9am - 5pm Monday - Friday.