Factory Wheel Replacement is owned and operated by car enthusiasts who have been in the OEM wheel business for 30+ years. Our industry connections and fitment knowledge offer our customer's the best price without sacrificing quality, customer service, or quick delivery.
We can be contacted at any time through eBay messages if you have any questions, comments or product requests. We will respond to you within 24 hours and do our best to help you out! We encourage our customers to contact us with any questions or concerns! We'd like to be sure you are completely satisfied with your purchase.
Shipping | We ship our wheels Monday-Friday through FedEx ground. Smaller items, like center caps, will ship through USPS. Almost all wheel orders placed before 5pm eastern will ship the same business day. Tracking numbers will be sent through eBay when available. Every order will be professionally packaged. All wheels are packaged with plastic, mesh cover, foam, hard plastic lip ring, cardboard and more to get to you safely. Please inspect your order when you receive it. In the unlikely event that your item is damaged during shipping, please do not use/install the item. Contact us immediately. At this time, we are only shipping ground service to the contiguous 48 U.S. States. |
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Returns | If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange within 30 days of delivery. We offer Free Returns through eBay. Any product you return must be in the same condition you received it and in the original packaging. Used wheels cannot be returned, this includes mounting a tire. |
Warranty | All wheels are guaranteed straight and guaranteed to balance. Balance guarantee is valid up to 30 days past delivery date. Contact as soon as possible if there is an issue, from the tire shop if you can and we can try to help diagnose the issue. Our finish guarantee for painted and machined wheels, which all have a clearcoat, is for 24 months from the date of purchase under normal usage. Our finish guarantee on chrome wheels is for 12 months from the date of purchase under normal wear and care conditions. Damage caused by improper mounting, bad roads, hitting curbs, using acids and buffing compounds and extreme weather conditions is not covered. |
Disclaimer | Factory Wheel Replacement is not affiliated with Volkswagen Automotive Group. All trademarks mentioned herein belong to their respective owners. |
Factory Wheel Replacement