STORE POLICY
All products come with a 30 day "survival" replacement warranty unless otherwise stated within the listing.
*Failure to follow plant care directions voids all warranties and the plants will not be replaced or refunded.
*Photos of the plants and packaging are required with ALL warranty claims.
You must provide photos supporting claims of plants being dead, damaged, not as described ect. with all warranty request within the warranty period through Ebay's contact seller. Eligibility for a replacement/refund will be determined solely by our staff after reviewing the claim and photos.
*Refunds are issued ONLY in cases were we are unable to replace the plants.
RETURNS:
Returns are accepted for live healthy plants ONLY and must be in resalable condition when we receive them. All returns must be approved by our staff at "Nola's Beautiful You" before being shipped. Plants returned damaged or dead are NOT eligible for a refund or replacement.
*When returning plants you must repackage the plant/plants as they were delivered to you with roots protected in damp soil and secured to the inside of the box to prevent damage in shipping. All returns will be charged a 20% restocking/handling fee plus any return shipping cost charged to our Ebay account will be deducted from the refund. Buyer is responsible for all return shipping cost.
PLEASE NOTE::
*Plant sizes are approximate. The plants you receive may be larger or smaller than stated within the listing as they are chosen for health and quality rather than size.
* You will not receive the plants shown in our photos. The description of the plants you will receive are posted within the listing. All photos within the listings are of full grown plants to show the potential of what the plants you are purchasing may become in the future with good care.
WARRANTY DOES NOT COVER:
*Lost, misdirected packages or merchandise damaged in shipping will not be replaced or refunded. (Please purchase priority mail with your order to obtain this coverage.) USPS tracking records are used to determine delivery of packages. When USPS.com records indicate your package has been delivered we will not issue a refund or replacement. You will need to contact your local post office if you believe USPS records are incorrect. Please note: Most packages we ship are small and will be delivered into your mailbox.
*Damage to plants due to the carrier leaving the package in extreme heat or cold. It is your responsibility to
use the tracking provided to insure safe delivery. If no one will be at the delivery location when your package is delivered, please have the package held at your local post office for pick up.
*Failure to follow plant care directions voids all warranties making your purchase non-refundable and non-replaceable. Directions are posted within each listing so you will able to properly care for your new plants.
***PLANTS SHIPPED TO A 3rd PARTY (anyone other than the purchaser) are not covered by our warranty and are non-returnable and non-refundable. Claims filed through Ebay for plants shipped to a 3rd party of "Not as described" , "DOA" , "Doesn't work" , "Defective" or ect. must include photos of the plants as proof of the claims authenticity and the claim must be filed within 48 hours of delivery to be considered for a replacement (no refunds). Eligibility for a replacement will be determined solely by our staff after reviewing the claim and photos. Claims made after 48 hours of delivery or without photos will not replaced or refunded under any circumstances.
ADDITIONALLY:
Due to an over whelming amount of theft and dishonesty we are currently taking photos of all shipments with your shipping label as they are being packaged. Claims of item not as described and/or order being
short will be verified by our photos.
*Eligibility for replacements/refunds will be determined solely by our staff.