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Description
Note from warehouse: Our priorities during this unsettling time are keeping our employees safe and healthy and continuing to provide you with the highest level of service.
The distribution centers and customer service are open and operating as usual with no interruptions in service. Please rest assured all shipping carriers are also operating as usual including the postal service, DHL, Fedex, UPS and all other carriers.
To safeguard employee health, we formed a company task force that meets regularly to study the latest updates and act accordingly. Weve increased janitorial services and implemented new procedures to ensure our facilities are as clean and safe as possible.
We hope you and your families stay healthy, and we appreciate your support in keeping our global community safe during these unprecedented times. If anything changes in our service we will send an update as necessary.
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Terms of Sale
RETURNS: Orders can be returned up to 30 days after the ship date for a full refund minus shipping and gift wrap charges. If you would like to return a product from your order simply send the unopened product back to the address below in its original sealed packaging. You can expect a refund within one billing cycle of our receiving your returned product. If shipping was free for your order it will be deducted from the credit we apply to your credit card. Please note, we do not accept returns for cosmetics and skincare items due to health reasons, please make your selections carefully. Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.
Returns Should be sent to :
Prof. Sanchez Collectables A to Z Returns Order # (Include your order number)
5 Plant Avenue Hauppauge, NY 11788
Once we receive a return from you (with all of the proper information), we will credit your account and notify you.
Damaged Product Claims In the unlikely event that your order or part of your order arrives damaged, please email us immediately so we can initiate and file a damage claim. Since we insure the item, the claim process take less time to resolve than making a claim with the shipping company. Please keep all packaging materials for five business days after notifying us and a replacement will be sent to you. You will then receive further instructions for returning the product.
Feedback Policy: We will always leave positive feedback upon payment and ask that you do the same upon receipt. We know that life gets in the way sometimes and it's easy to forget something so trivial, but for us Ebay sellers, it's how we build our reputation and earn the trust of other E-bayers. So please, when you receive your item/s, please take the time and leave feedback for us. If by any chance a problem does occur, please contact us before leaving feedback and we'll do everything we can to make it right. Our goal is to make your buying experience as smooth, easy, and positive as possible. But we all know that things DO OCCUR and PROBLEMS can ARISE from time to time such as shipping problems, defective items, broken items etc so please - if anything happens be sure to contact us and we'll coordinate with you to fix the problem for an exchange or refund. Thank you for your understanding.