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At Veil Entertainment it is our goal to offer the most affordable prices, while having every package delivered to our customers, safely, and in the time-frame they are needed.
In order for us to acheive this with your purchase as well, we need your help. Please read the provided shipping information below, and based on this, choose the best delivery option for your unique situation!
USA (DOMESTIC) OPTIONS:
While there are a few options to choose from, each shipping method has it's PROS and CONS. Find the one that works best for your situation.
When it comes down to how soon your package is expected to arrive, there are many things to consider, the most important however, is whether your shipping service is "Day-Definite Guaranteed". For time sensitive shipments, this is strongly recommended. Services that guarantee a day-definite delivery rarely see shipping delays, as they are eligible for a full service refund by the carrier, if they delivery your package after the time promised. See a breakdown below for the services offered under Day-Definite Guaranteed Services.
Domestic delivery options offered by Veil Entertainment are broken down by Economy, Expedited, and Day-Definite services.
Economy Shipping Options (3-7 Business Days) is available to offer a less expensive shipping method. These services are recommended for the buyer not in a hurry to receive their order and would like a cost effective shipping option. Delivery for these service options are NOT Day-Definite Guaranteed. Any delivery dates shown for these services, whether at checkout or on your order, are ESTIMATED and for reference purpose only. Economy Shipping includes the following service options:
- USPS STANDARD/PARCEL POST/FIRST CLASS MAIL
Standard Service Options (3-5 business Days in-transit*) are not Day-Definite Guaranteed, but are often more reliable than economy options and are higher priority orders. Standard Shipping includes the following service options:
- USPS PRIORITY MAIL – Please do not mistake USPS Priority Mail's estimated delivery day as a guarantee. Priority Mail service offers no delivery day guarantee, only that the package WILL be delivered.
Expedited Day-Definite Guaranteed Service Options are the first to ship from our facility and may include the following options:
- UPS or Fedex Ground – carrier guaranteed delivery** in 3-6 business days* to most locations.
- USPS Priority Mail EXPRESS – carrier guaranteed delivery** in 1-3 business days*.
- UPS Next Day Saver, Second Day, or 3 Day – carrier guaranteed delivery** in 1, 2 or 3 business days* based on service option selected.
*Business days are Monday-Friday excluding holidays. Delivery time in transit starts from time of shipment, does not include seller handling time (time to ship), see more regarding handling time below.
**Carrier guaranteed delivery shipments are guaranteed to arrive no later than the specified date. Rare exceptions apply such as “acts of God” (weather, natural disasters etc). See carrier website for more information.
INTERNATIONAL OPTIONS:
Veil Entertainment ships Worldwide to most locations.
We handle international shipments using our own fulfillment. This helps us keep shipping costs down while offering more transparent tracking. Please read through the following for details.
Most International Shipments:
Veil Entertainment offers international shipping options for many countries. The delivery options available and transit times available, widely vary depending on the country we are shipping to. All international services we offer include tracking number for your package, please understand that the tracking information available for your package will depend on the shipping level chosen, and address destination. Please be advised that should you choose an Economy service option, tracking is available, but does not always track to your doorstep for every destination; Economy service is only guaranteed to track to the customs facility to prove shipment of your package. For better traceability, we would recommend choosing a more expensive method.
ECONOMY MAIL INTERNATIONAL (8-16 business days in-transit on average), when available, is rate calculated as USPS FIRST CLASS MAIL INTERNATIONAL. Please be aware that we DO NOT ship by this method, but use it for it's inexpensive rate quote. We in fact ship by a more reliable service with better traceability. However be aware, this service is not guaranteed and tracking is still not always reliable to all countries.
When this option is chosen, your package will be shipped by either DHL Global Mail Packet or Parcel Standard and on occasion, Fedex Economy International.
PRIORITY MAIL INTERNATIONAL (5-10 business days in-transit on average), when available, is rate calculated as USPS PRIORITY MAIL INTERNATIONAL. Most locations transit time will deliver in only 4-8 business days by this method, however some few locations may take up to 10.
PRIORITY MAIL EXPRESS INTERNATIONAL (4-7 business day in-transit) - May Not Be Available to all Countries.
CANADA - Additional Ground Options:
Shipping to Canada we also offer Ground International options. This may vary between UPS Standard to Canada and Fedex Ground International, depending on whomever at the time has the better rate. This ground courier option normally delivers in 5-7 business days*.
CUSTOMS INFO:
In Regard to Import duties, tariffs, taxes, customs fees, etc: Fees that may require to be paid for the shipment of goods across borders or for customs processing would in most cases be included as part of the carriers shipping cost. However, in addition to these fees, if applicable, the buyer is responsible for any taxes, duties, tariffs, customs fees, etc that may be imposed on imported goods by your government. Such fees, if any exist, are often collected upon delivery. Please be aware of your countries laws for importation of goods prior to purchasing. Packages refused for delivery due to any unpaid fees is done so at the buyer’s expense.
OTHER SHIPPING & HANDLING INFO:
COMBINED SHIPPING:
Available on all orders where shipping isn't already included. This way when you buy more than one item from us, you won’t overpay for shipping. In most cases, all one needs for combined shipping to be applied is to purchase items on the same order (at the same time). Just use the “Add To Cart” button, than checkout for the items at the same time for these shipping discounts to apply.
In for any reason your shipping does not appear to be combining as it should, send us a message and we can send you a combined invoice. (Please don’t use the request for an invoice alone, for some reason we never get notice of these)
Handling Time (Time To Ship):
Our order handling (time to ship) is defined per listing and is most often within 1-2 Business Days. Order cut-off time is approx. 12pm CST. Our handing time is now included in our shipping times for each of the service options above. Day-Definite services will still need to account for our handling time if it is after our daily cut-off time.
Example: If it is Thursday before cut-off when your order is placed with a 1 Business Day handling, it would ship no later than Friday. If the order is placed after cut-off, it would roll over to the next business day and would ship no later than Monday the following week.
There are some exceptions on a per listing basis where time to ship may be longer. Check just below the “Add To Cart” and “Buy It Now” buttons for listing specific handling time exceptions.
Please do not forget to add our handling time to any carrier estimated shipping times for a more accurate delivery estimation and to help select the most appropriate shipping method to receive your order by the date needed.
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