ORDERING
If you ordered the wrong size, you have some options. First, please contact us as soon as possible as it may not have been shipped yet. We might be able to pull it and ship the size you wanted. If the package has already left us, we are not able to pull it back.
1. You can keep it and purchase a different size.
2. You can contact us immediately and when the package arrives, refuse it and it will be returned to us at no cost. We will then ship the correct size to you and only charge for additional shipping charges.
3. Or you can refuse the shipment and we will refund your purchase, less the cost of shipping the item.
DAMAGED MERCHANDISE
If you find the package is delivered broken / damaged you can (not later than in 1-2 business days) return it to the local USPS post office and refuse it (if it was not opened and the shipping label is not damaged), the package will be returned to us for free, then contact us promptly. If you have opened the package and there is a defect of any kind to the item, please alert us within 72 hours with pictures, so we are able to take action to remedy the problem.
FEEDBACK POLICY
We work towards 100% customer satisfaction. Sometimes, in a human operated business, human mistakes may happen. If an issue exists please let us fix the problem before leaving negative or neutral feedback. We are available 6 days a week 8am-4pm EST.
PRIVACY NOTICE
At MiJoGi Couture we are committed to protecting your privacy online. Your private information will never be disclosed to anyone and will be used only to process your order and to provide a more personalized shopping experience. Information, once received, is held in strict confidence. It will not be transferred to any mailing lists. PayPal payments are protected by PayPal policy.
SHIPPING
We ship 99% items FAST and FREE in the United States with SAME business day of payment clearing. Our business days are Monday - Saturday. We reserve the right to choose a carrier.
PAYMENTS
We accept all major credit cards through PayPal checkout.
Customers please note: You do not have to have a PayPal account to pay for an item. When eBay directs you to the PayPal payment page, you will be able to insert only the credit card info.