What email communications will I receive after placing my order?

Once you have completed your order you will receive the following communications:

• Order Confirmation email - to confirm that your order has been received.
• Payment Received - to confirm that your payment has been processed by PayPal.
• Dispatched email - to confirm that your order has been dispatched.
•   Feedback email - to remind you to feedback your comments.

How will I know when my order has been dispatched ?
You will receive an email from eBay to confirm that your item has been sent. Our aim is to have all items dispatched same day (Monday ? Friday) for orders received before 3 PM.

Can I change the delivery address on my order?
For security reasons, once an order has been placed we are unable to change the delivery address.

Can I change my order?
No. Please make sure you check your order carefully before submitting, as these details cannot be changed once you have clicked 'Place Order'. Always double-check your order confirmation to make sure all the details are correct.

If you would like to cancel your order please contact us and we will make every endeavor to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.

If I purchase more than one item, can I combine my order to save on postage? Add all the items you wish to purchase into your basket before making payment, once all the items are in the basket all them discounts will be applied by eBay for the payment is made. If you think the shipping cost is not correct, then please contact us through eBay messages.

Deliveries

Where do you deliver to?
We deliver to any address in the UK mainland, as well as Worldwide. If for any reason your country does not appear in the postage and payment tab, then please message us through eBay messaging service to obtain a quote for the P&P to your country. Delivery rates and delivery times may vary by country.

Are there any UK or international addresses where delivery might take longer?
Yes, there are certain locations in the UK including, the Highlands, the Channel Islands. Remote areas both in the UK and internationally may take longer to deliver your order.

How will I know when my order has been sent?
As soon as your order is dispatched from our Warehouse you will be sent an email to confirm that it's on its way.  

Once my order has been dispatched when will I receive it?
The estimated delivery time for UK orders is 2-3 working days for deliveries within the UK or 7-10 working days for deliveries overseas. Deliveries are made Monday to Friday 8am to 6pm excluding public holidays.

Please note:  Whilst we make every effort to deliver goods in the time specified, we cannot guarantee delivery in that time period or accept liability for deliveries made outside of this time-scale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Please note we have to allow 10 working days for delivery inside the UK and 21 working days for deliveries outside of the UK to have passed before we're able to investigate the item as 'Lost In Post'.

What do I do if I have not received my order?
Should your order not arrive within the estimated time (please see 'Once my order has been dispatched when will I receive it?') please contact us so that we can class the item as 'Lost In Post' and investigate with the delivery company.

Please remember that we cannot investigate any missing orders until 10 working days have passed for UK deliveries and 21 working days for overseas deliveries.

We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item.

What happens if I am not at home to accept my delivery?
In the event that you have ordered a product, which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office.
For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

Can I collect my item in person?
No sorry we do not have pick up facility.

Am I able to change the delivery address?
At the moment we are unable to deliver to an alternative address.

Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

Returns

In the event that you are not entirely satisfied with your purchase, simply return the item or items to us in their original condition (all original tags attached) and suitable packaging with your invoice and quoting whether an exchange/refund is required within 14 days of receipt.

We will issue a full refund (excluding the original delivery charge) once we receive your return or exchange the item for another size/colour if preferred.

The cost of returning the item to us is your responsibility. Any items returned without a name, address, eBay ID or invoice number cannot be refunded or exchanged until you have contacted us with your details.

Please note:  The item is your responsibility until it reaches us. For your own security, we recommend that you send the parcel using a tracked delivery service that insures you for the value of the goods and provides you with a tracking number.

Please confirm with your courier that we have received your return before contacting our customer care as we will not accept responsibility for items that have been lost by your courier.

Exchanges

For exchanges please clearly state size, Colour and Item Number you wish to exchange for. Please include the original postage cost for your exchange to be sent out.
Once paid please send us the transaction ID through eBay messages.

The product has arrived faulty / damaged, what should I do?

We apologise for the inconvenience if we have delivered a faulty or damaged item. If the product you have ordered has arrived faulty or damaged, please contact us through eBay messaging service and instructions will be provided. Our recommended returns service is Royal Mail 2nd Class.

Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.

I have been delivered the wrong product, what should I do?

We apologise for the inconvenience if we have delivered the wrong item, please contact us through eBay messaging service and instructions will be provided. Our recommended returns service is Royal Mail 2nd Class.

Your PayPal account will be refunded in full plus return postage costs incurred upon arrival back to us.

Seven Day Cooling-Off Period (EU Only)

In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase. In this case, we will provide a full refund less original shipping costs but you must return the cancelled items to us.

Statutory Rights

Your UK statutory rights are not affected by our returns policy.

Contact Us

We are here to assist you during normal office hours, if you would like to contact us; we can be contacted by using the 'Ask the Seller a Question' link at the top of the page

FAQs

Severe Weather

Should there be any severe weather conditions, each day will be assessed as it comes and you will be emailed advising of what actions have been put in place and when you should expect to receive your order. Please be assured that in these circumstances, Pixfab Enterprises will do everything possible to fulfill your order within the limitations that the weather brings.

Faulty Goods
All goods are new unless stated otherwise. Any item found to be damaged or faulty when received must be returned to us WITHIN 7 DAYS of receipt, please contact us through eBay communications and we will arrange a collection or send you shipping labels.

Non-Faulty Goods
We accept the return of goods that were wrongly ordered or ordered in error for exchange. These items must be returned to us carriage paid in the original packing and in a saleable condition WITHIN 7 DAYS of receipt. P & P or carriage on exchange/replacement item is chargeable.

Returns for Refund
These items must be returned to us unused with original packaging intact and in a saleable condition within 7 days of receipt. Goods must be returned carriage paid. Refund of purchase price less a 10% restocking fee will be refunded by the same method as the payment was made. Postage and Packing will not be refunded.

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A few words about us

Pixfab Enterprises is a UK based specialist online retailer of Clothing & mobile phone accessories and related products. We directly import our products from established manufacturing facilities. Through this direct relationship and our buying power with manufacturers we are able to offer high quality mobile products at incredibly low prices.

All of our products have passed stringent quality assurance procedures to achieve international standards and we strive to offer customers the best possible deals online to ensure satisfaction and keep you coming back to us time after time.

Our focus is ensuring total customer satisfaction and we guarantee to resolve any service issues in a fast and professional manner. Our aim is to combine competitive pricing and product innovation with a flawless customer experience.

Why choose us?

Quality assurance procedures

All of our products have passed stringent quality assurance procedures to achieve international standards

Best possible deals online

We strive to offer customers the best possible deals online to ensure satisfaction

 Total customer satisfaction

Our focus is ensuring total customer satisfaction and keep you coming back to us time after time.