FAQ (Frequently Asked Questions)
Q. What product keys are included with my
computer? A. Your computer will include a new Genuine Microsoft Windows 10 COA and a product Serial Number.
Q. What accessories are included with
computer?A. Every computer we sell includes all necessary cables, product licenses, instructions and documentation. Laptops will come with Lithium Ion Batteries (Battery is not guaranteed to hold a charge.) The product
description will list any additional accessories. If listed, included keyboard and mouse may not match brand of computer.
Q. How long will it take to receive my computer?A. You will receive tracking information via email (the email address associated with your PayPal account) within three business days
of purchase, and will be shipped FedEx ground.
Q. Can I change shipping address after
purchase?A. Shipping address cannot be changed after purchase and must be a verified PayPal address.
Q. What can you tell me about the monitor?A. If a monitor is included, the size of your monitor is measured diagonally and is specified in the product listing. Brand of monitor may
not be the same as the brand of computer.
Q. What type of computers do we sell?A. We sell off-lease business and education computers than are business class. Business class computers are meant to last longer than consumer
class computers.
Customer Satisfaction is our #1 priority. If you are not satisfied with an item you may return it. To receive a full refund for defective or damaged products, please contact us within 30 days of the purchase date. If a product can not be replaced due to availability, a similar agreed upon product may be substituted of equal value. Seller pays for return shipping.
We take our reputation seriously. If you are not satisfied with your order, please contact us and we will work with you to resolve any issues to your satisfaction.