Store Category
STORE NEWSLETTER
STORE NEWSLETTER
Description
We accept PayPal only. Credit card or e-Check via PayPal will be accepted. E-Check will be held until cleared.
Payment is expected within 7 days of auction close. Your prompt payment will be greatly appreciated. Unpaid Items will be forfeited per eBay Policies. We ship to USA Lower 48 States Only and we offer Free Shipping within the Lower 48 States. We do not ship to FPO, APO or PO Box addresses. For other US locations like Alaska, Hawaii, Puerto Rico, please contact us for additional shipping cost.
We do everything we can to ship your orders out as soon as possible. Basically orders are shipped out in 1 business day. To ensure orders can be delivered to you without any problem, your complete and correct physical shipping address should be provided when you check out. The delivery is out of our control. Please kindly inform us if you have waited for long time without receiving the item. Once the package is confirmed as lost by the carrier, a new item will be sent out or full refund will be provided. If buyer provides wrong address and the package returned to sender at last, buyer should pay for reshipping fee to resend the item to new address. If refund is required, we will only refund 90% of the item price because shipping cost should be deducted from the refund total. We will leave a
positive feedback immediately after payment is received. We will do the
best to satisfy you and win your positive feedback. If there is any
issue with the purchase, please contact us prior to leaving feedback, we
will be glad to work with you to have it resolved well.
Shopping from Oumurs-Motor, you will always enjoy a 60-day Satisfaction Guarantee.
Buyer could return new and unused products in original factory and
re-saleable condition for any reason within 60 days from the date of
purchase. Please note that all returns should be pre-approved by our
customer service team. Before return, please contact our customer
service team for RMA number and return instructions. Unauthorized
returns or used item will not be accepted.
Buyer is responsible for return shipping cost. After returned item is received and confirmed in good/re-sellable condition, we will exchange the item or issue refund according to customer’s option. 20% restocking fee may apply if returned item is not packed well or returned in bad condition. The refund will be issued through PayPal and the funds should go back to the account which you use to pay for order. For defective or damaged item, please contact us and provide as much problem details as possible, we will consider to waive return and ship replacement item or issue full refund to you directly after problem is confirmed. If
you have any question or concern, prior to opening a case, applying for
a return or leaving negative or neutral feedback, please do not
hesitate to contact us, we are committed to resolve all issues in a
friendly and satisfactory manner. You may expect to receive a response
to your inquiry within 24 hours (Excluding Weekends and Public
Holidays).
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