Do you combine purchases?
Of course! Postage should combine automatically, but if it doesn't we will combine them for you before you check out so you pay one low shipping rate. Please do not make the payment if your postage does not combine. Contact us first. We are unable to refund excess postage once the invoices are paid.
The Cat & Dog Specialists
product description
Help your dog release tent-sion and boredom with challenging fun with the ZippyPaws Camping Tent Zippy Burrow Hide-and-Seek Plush Dog Toy Set!
Bring the great outdoors inside for your dog with the ZippyPaws Camping Tent Zippy Burrow! This hide-and-seek plush dog toy set features a Camping Tent with an opening on the front and side of the tent to place the 3 included Miniz Plush Squeaky Toys inside for your dog to find. The Miniz are a pine tree, a campfire, and a compass, and you can interchange them with other Zippy Burrows for more variety for your pet. You can even use dry dog treats to help entice your pet to play. Interactive and challenging, this plush puzzle game for dogs offers plenty of entertainment to help combat boredom for your dog in a unique way!
Why Do Dogs Burrow or Dig?
Maybe you’ve seen your dog bury their toys in the backyard or duck under your covers. Burrowing or digging is a natural instinct for dogs, and there are several common reasons for this behaviour:
- Security and Comfort: Sometimes, burrowing or digging can be an indicator of stress, anxiety or even exhaustion. When you notice your dog hiding under the covers, it could mean that they’re looking for a safe and secure place to relax and nap. However, if the digging/burrowing seems obsessive or your dog is constantly panting or whining while burrowing, then you may want to consult your vet for further assistance and guidance.
- Desire to Bond or Stay Cosy and Warm: If your dog LOVES to go under the covers with you, it’s simply because they want to bond and stay close to their favourite human! For an even simpler reason, your dog may be burrowing to keep warm.
- Burn Off Excess Energy: In some cases, dogs can start digging or burrowing enthusiastically because they have excess energy to burn or they’re still hyperactive, which is why Zippy Burrows can come in handy in these situations!
Burrowing or digging behaviour isn’t always a sign that your dog may feel stressed or anxious. It can just be a way for them to release and express their natural instincts! Make sure you pay attention to their burrowing/digging patterns so that you can determine if there’s more behind the behaviour or if your dog is just being a dog!
Note: Keep in mind that dog breeds will burrow/dig at varying levels. Some may not do it often while others do it more frequently. Always consult your vet if you believe your dog’s burrowing behaviour has become more obsessive and has increased in frequency over time. This can be caused by a number of things, such as stress due to a new environment. Burrowing toys like the Zippy Burrow are meant for entertainment purposes only, but may help with satisfying your dog’s instincts of burrowing or redirect their burrowing behaviour to the toy instead.
Features:
- 4-piece burrowing and hide-and-seek plush dog toy set featuring a Camping Tent Zippy Burrow and 3 Miniz Squeaky & Plush Toys to place inside the tent for your dog to find!
- Interactive dog toy and puzzle set that helps sharpen your dog’s cognitive skills and keeps them entertained for longer with challenging play
- Each Miniz includes one squeaker inside to entice your pet to engage with the toy
- Miniz can be used with other Zippy Burrows and Camping Tent can be used with other Miniz
- Mix and match with other Zippy Burrow toys!
- Ideal for small to medium dogs to enjoy
Set Includes: Camping Tent Zippy Burrow, 3 Miniz Squeaky Toys (Campfire, Pine Tree, and Compass)
Burrow Size: Approximately 20cm x 17.5cm x 17.5cm
Keep your dog entertained with challenging, prolonged playtime with the ZippyPaws Camping Tent Zippy Burrow Hide-and-Seek Plush Dog Toy Set!
Related Products
How do you send my purchase?
We use a number of shipping methods including Australia Post.
If shipping states "standard shipping", or "courier" we will select the most appropriate service for your purchase based on your location. Please note that couriers do not ship to Po Boxes or Parcel Lockers so we will send using Australia Post. Small items with free shipping may be sent as "large letters" and will not include tracking unless you select a paid option.
If someone is not available to sign for your parcel, a card is usually (but not always) left and you can then pick up your parcel at your convenience from your local post office or agent. Any items that are marked with an Authority to Leave will be left in a safe place if there is no one to sign for it. Unfortunately we cannot accept responsibility for items that go missing or if there is an Authority to Leave.
Other options include:
Express Post: As long as you live in the Express Post Network (which covers most of Australia - you can confirm here: http://auspost.com.au/parcels-mail/delivery-areas.html) your order will be delivered the next business day after it's posted.
Delivery Address: Orders will be delivered to your REGISTERED EBAY ADDRESS unless otherwise stated. Please check your address in BOTH eBay and PayPal - we will send to the address in your eBay account.
How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2 days to process your order.
How will my order be packaged?
To keep costs low, we use postage satchels and ensure that delicate items are bubble wrapped or sent in a box. We like to recycle boxes, so your packaging may be pre-loved. We hope that's okay with you!
How long until my parcel arrives?
Here's the good news... All stock is local, here in Australia, and not on back order, so you only need to allow 3-10 business days for delivery after proof of payment, although in most cases delivery is much quicker (2-4 working days to most capital cities).
International shipping (outside Australia)
We are happy to post orders out of Australia. We are able to send to most countries via Australia Post's Pack and Track. We will only send international orders with tracking. Please note that in some countries (like the UK) there may be extra customs duties to pay. Lucky Pet is not liable for these extra charges and we will not accept "return to sender" returns where a delivery has been refused for any reason.
Click & Collect
Click and Collect refers to the Ebay program in conjunction with Big W and Woolworths. At checkout, please select the location you would like us to send your order to. That location will contact you when your order is ready for collection. Please refer to Ebay's Click and Collect policies for further information.
60-DAY 100% MONEY BACK GUARANTEE...
We guarantee that the product you receive is without faults and can be utilised for the intended purpose.
In cases of "change of mind" or wrong item or size has been selected, we will accept returns as long as the item purchased is in its original packaging and condition. Change of mind returns cannot be accepted if the product is no longer in brand new, resellable condition. The product will need to be returned in its original condition with all packaging and user manuals so it can be sold as new.
If you're not 100% satisfied within 60 days of purchase (see below if purchasing a Patiolink product), drop us a line and return the item in its original condition and packaging. We will send you a refund (excluding original and return postage and any associated fees). If the product is no longer in brand new condition, we're unable to accept the return and would suggest that it be resold via available online sources.
If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part if it is found to be either damaged or not working correctly when it is received. Refunds are not provided for products damaged after delivery.
We request that you retain the packaging your items comes in for the duration of the warranty period so that, in the unlikely event that you will need to return an item for repair or replacement, you will have adequate packaging available to do so.
Whilst every effort is made to make descriptions as accurate as possible, errors may occur unintentionally. In the case of an error made by Lucky Pet, we will attempt to rectify this at no extra cost to you.
We don't place many restrictions on returns however if you decide you wish to cancel or return an order the return shipping costs must be paid by you. We do accept change of mind returns however there may be a restocking fee and you will be required to cover the cost of return postage.
Goods returned for refund, exchange or credit must be received within 60 business days from the date of purchase and are subject to the following criteria:
- All goods returned must be in new, unopened condition with all seals intact.
- Used, damaged or soiled returns will not be accepted and will be returned at the customer’s expense.
- If a return is unable to be accepted due to its condition (soiled, pet hair etc), and the customer does not want it returned, a 50% fee will be deducted from the refund.
- Customers are responsible for postage costs associated with returning goods for refund, credit or exchange (errors excluded).
- Lucky Pet accepts no responsibility for loss or damage caused during return transit.
As per consumer law we are unable to accept returns on items such as toys and other items where health and safety regulations prevent us from being able to re-sell items. (Excluding warranty items or any cases we make an error).
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.We thank you as by co-operating with our procedure we can ensure an easy return or warranty claim process.
Please notify Lucky Pet within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, we ask you to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty or return process.
Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return an item without our approval. We will issue you with a RMA (Return Merchandise Authority) that will include an address for shipping. We ship from multiple warehouses so please do not return an item to the address on the parcel.
We will provide the correct return address when the RMA is issued.
Returns and refunds will be processed within fourteen business days of receipt of the returned item/s.
Please do not return items by COD or Return to Sender - contact us before you return anything.
Patiolink Returns
Patiolink door returns are covered by the manufacturer, not by Lucky Pet's 60-Day Returns Policy.
Standard height pet door inserts. Please contact us within 7 days or receiving the door to arrange a return. The product must be in brand new condition, no installation attempted or drilling.
Custom Pet doors: We do not offer return or refunds on custom pet doors.
DOA items (broken or damaged on arrival)
All items are inspected at time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact us within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.
Returns Policy
Your complete satisfaction is our top priority! We accept returns of packages within 60 days of the sale date. If your product is damaged or not as described on our website, we will gladly exchange it for an alternative or provide a refund. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.
If a product has been damaged after use, please get in touch. We do not provide refunds in such cases.
For all returns inquiries, send a message via the ebay "contact us" tab. Once your return is received, you will receive a refund (excluding the original and return postage), along with an email confirmation, or an exchange, as per your request.
Please allow up to 14 days from receipt of returned products for refunds to be made.
The warranty is voided where damage to the product is caused by reason other than the manufacturer's defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories.
Return to Sender
Any item that is marked Return to Sender for any reason (for example, refusal at address, incorrect address or unclaimed) will be refunded upon return to our warehouse. All Return to Sender parcels are refunded minus a return fee of $13 and any other fees incurred and original postage costs.
Please note that some larger, heavy items such as cat scratch poles and centres, and Patiolink Doors may be chared a $30 RTS fee. If the RTS item is to be reposted or refunded, the Return to Sender fee is charged to the buyer on top of the original postage cost and repostage fee. All RTS orders will incur a 10% restocking fee.
Please do not return items by COD or Return to Sender - contact us before you return anything to avoid additional fees.
Food
We sell only super premium food that is rich in protein. Make sure you change over gradually from standard food. Please see the manufacturer’s directions for guidance.
Toys
No toy is indestructible, although some come close, and you should always supervise your pet at play to ensure he is safe and is using the toy as intended. Pets will be pets though! If you are unsure, contact us.
Change of Mind returns
We understand, it happens to all of us from time to time. We will provide refunds for your return as long as it is in "as-new" condition, including its original internal and external packaging and user manuals. Returns will be refunded, minus the original and repostage shipping fees and may incur a 10% restocking fee. Send us a message if you're unhappy for any reason and we'll sort it out for you, easy as pie!
WARRANTY CLAIMS
If a product has been deemed to be damaged or defective on arrival, we (or our local distributor / manufacturer, if applicable) will replace a product or product part as deemed appropriate.
Lucky Pet offers a 60 day money back guarantee on all products sold. After this time products are covered by the respective manufacturer’s warranty. Although we aim to provide a fast and efficient turnaround of faulty goods, it’s important to note we cannot always offer instant replacements. Delays may range from 2-4 weeks should we need to seek assistance from suppliers or manufacturers.
The warranty is voided where damage to the product is caused by reason other than the manufacturer's defects, accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or when this warranty has been tampered, amended and also on cosmetic damages, wear n' tear, damage to accessories.
Food
We sell only premium holistic food that is rich in protein. Make sure you change over gradually from standard food. Please see the manufacturer’s directions for guidance. All food that is sold by Lucky Pet comes with a palatability guarantee. If your pet does not like the food you have chosen within 7 days, simply get in touch with us and we will advise next steps. We will refund the smallest available bag so if you are trialing a new food, please purchase the smallest bag first.
Toys
No toy is indestructible, although some come close, and you should always supervise your pet at play to ensure they are safe and are using the toy as intended. Please choose the right toy for your dog. If a dog is left to chew a toy, they will damage it, no matter how "tough" or "invincible" it claims to be.
Making changes and cancelling an order
Please take care when placing orders.
Customer service is our highest priority for the large number of orders we process every day. Unfortunately, due to the nature of our automation, we are unable to make changes or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get them to you accurately and quickly.
If you need to change your order, please let our team know and we will let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur Auspost fees that are non-refundable.
Thanks for understanding.
What is the condition of the item?
All products from Lucky Pet Supplies are Brand New, Original and Authorised. We do not sell cheap rip-offs - we respect manufacturer copyright and the quality assurance that this entails. That's why we stand behind our products with our 60-day money back guarantee.
We only stock items that we would be happy for our pets to have - and they're a fussy lot!
DOA items (broken or damaged on arrival)
All items are inspected at time of packing to ensure no missing parts or damage. If your item/s arrive damaged or missing components, please contact us within 5 days of receipt of goods. Proof of damage and/or return of item may be required to obtain a refund/replacement.
What if I want to get more information about the product that I am interested in?
Please read our listing description as we try our very best to include all the information available. However, if you have any more questions, please message us through eBay.
What if the item I am looking is not listed or is out of stock?
Please send us a message via eBay and we'll look it up. All items are listed in good faith, however if for any reason we cannot supply an item after sale, we will notify you immediately, and refund your payment if it has been made or make alternative arrangements agreed to by both parties...
WHAT IF I want to check the status of my item?
If you have requested a tracking service, you can ask for your tracking number. Please note that standard business post does not automatically have a tracking number (unlike privately mailed items at the post office). if you have opted for a tracking service, you will receive an automated message from AusPost with your tracking number as soon as your parcel has been dispatched if you paid for the eParcel service. If in doubt, contact us via eBay messages.
What if I want to adjust or modify my order?
Unfortunately we are unable to modify eBay orders. If there is an error or the address needs to be updated, the order will need to be cancelled. In this instance, there will be a 7% eBay processing fee that is not refunded to us by eBay.
All orders are managed in real time to ensure super fast dispatch and delivery. As soon as you place your order, it is sent automatically to the warehouse and they pick and pack quickly. That means we cannot alter or cancel orders. You are welcome to return your order to us if you change your mind (but not via Return to Sender as per our policy).
Why Shop with Us?
- WE LOVE PETS!
- Quality products at competitive prices.
- 100% Satisfaction guaranteed with our 60-day exchange or refund policy.
- We sell only brand new and genuine articles, no fakes or replicas.
- Safe and Secure Shopping. No risky postage from overseas or customs delays or import duties.
- Prompt & Friendly Service.
- Personal, one-on-one attention from a real human being who can answer your questions or help you with your order.
- Buy any time: 7 days, 24 hours
- Fast Dispatch and Quick Deliveries - our stock is located in Australia!
- We are Australian owned, not a faceless multinational corporation owned by an equity company with no interest in pets.
As the founders of Lucky Pet Supplies, and the proud parents of five young-ish cats (please don't judge), one senior dog (we just lost our gorgeous 16-year-old, Yoyo - she's the black dog), and one young gun, we're passionate about our pack and we know that having pets has nothing to do with becoming the pack leader, it's about opening your home to a different kind of family. Here's ours.
xoxo Jeff & Jo & the Crew
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Australian owned and stocked locally
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Love and protect your pets
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60 Day Returns
Lucky Pet is an independent stockist of holistic food and treats, and the best toys and interactive games your pets will ever want. As Cat & Dog Specialists, we hunt the globe for the most natural, fun, enticing and cool supplies for your family. If we stock it, you'll know that it's something we would give our pets
Copyright © 2024 Lucky Pet Supplies