Jay Brokers is a family owned and operated risk-free secondhand marketplace. Our inventory features an eclectic range of items purchased from our customers ranging from gadgets and guitars to cameras and collectibles. We'll consider just about any item worth over $100 that is relatively easy to ship. We are a veteran eBay seller with over 20 years of top-rated customer feedback.

1. Fast Shipping: Always same-day shipping for orders paid by 10 AM EST (excludes weekends and holidays). 1-6 business day delivery is standard for most items, but we also offer 2-day and overnight shipping options.
2. Responsive Customer Service: We strive to answer questions within a couple hours during normal business hours (M-F, 9 AM - 6 PM EST). You may receive an answer from our automated assistant, particularly while we are closed on weekends and holidays.
3. Honest & Accurate Product Descriptions: Jay Brokers is family owned and operated shop. We value integrity and treat our customers the way we want to be treated; as such, we expect the same. This starts by writing honest and accurate product descriptions for the items we sell. We also take high quality pictures of the individual items for sale, presenting larger than life detail (may not apply to multi-quantity listings). We certainly never have any intentions of misrepresenting a product, but let's face it—we're all human and misunderstandings and mistakes happen from time to time. If we make a mistake and we cannot fix it, we always offer a full refund to our customers, backed by the eBay Money Back Guarantee. Simply contact us and let us know about the problem. Whether a misunderstanding or mistake, rest assured we're here to earn your satisfaction.

• We do NOT entertain offers to sell off eBay. The eBay marketplace has built-in safety and security features designed to protect both buyers and sellers. We think these features are valuable, and as such we desire to uphold the integrity of the eBay website by only completing transactions on eBay. We kindly ask buyers to refrain from making requests to sell off the eBay site. Violators will be reported to eBay's Trust & Safety team.
• For Buy it Now items: Immediate payment via eBay checkout is required.
• For Auction/Best Offer items: Payment is due within 3 days of the listing's end. If you've purchased an item by accident and don't intend to follow through and pay, please let us know as we have other buyers eager to purchase our inventory.
• Please verify your shipping address, payment method, and contact information before submitting payment as changes are not permitted after checkout has been completed.
• Sales tax applies to all items shipped within Georgia as required by law (our shipping location is in Cherokee County which has 6.0% sales tax). Destinations outside of Georgia are not subject to GA state sales tax, but may be subject to other Internet Sales Tax laws (eBay automatically collects Internet Sales Tax where applicable).
• Items in our inventory may also be for sale in other venues so we reserve the right to sell to another buyer if your payment hasn't been received or cleared (items are sold on a first paid, first shipped basis).
• We have a zero-tolerance policy for all forms of fraudulent payments and illegal activity.Violators will be reported to law enforcement and eBay's Trust & Safety team.

• Orders completed by 10 AM EST ship out the same business day.
• As a family business we are closed on weekends and holidays, so orders placed while we are closed will ship the next business day.
• We only ship to addresses in the USA, excluding territories and APO/FPO addresses.
• Some items are eligible for international shipping through eBay's Global Shipping Program (GSP) team. If available, you will see the option to select your country in the shipping calculator. If you don't see your country listed in a specific listing, unfortunately that means we do not ship to your country.
• Shipping rates are determined by UPS and/or USPS. You can get an instant shipping quote 24/7 via the shipping calculator in each listing. We strive to keep rates as low as possible by subsidizing shipping rates by approximately 40%. This means the quoted shipping rate you receive on eBay has been discounted already.
• We can only ship to the address selected during checkout on eBay. Please verify your shipping address before submitting payment. For your security, address changes are not permitted after checkout has been completed.
• We do NOT ship to 3rd parties or freight forwarders.
• We are unable to use 3rd party shipping accounts or 3rd party labels for shipping.
• Your item may be shipped by UPS or USPS. Tracking information is sent automatically to your registered email address. Tracking information is also accessible via 'My eBay' under Purchase History > Tracking Number.
• Items over $250 may require a signature on delivery. Delivery drivers may also require a signature based on other factors at his/her discretion. If your shipment is coming via UPS you can personalize your delivery or preauthorize a signature release online by registering for a UPS MyChoice account.
• We take great care in packaging items to ensure they arrive undamaged. However, if your item arrives damaged please contact us immediately. Please do NOT discard the damaged item or the original box and packaging. Let us file the damage claim paperwork for you to ensure it is completed properly. Do not contact UPS to file a damage claim.
• If your tracking information shows delivered, but you cannot find your package please contact us immediately. Let us handle the lost package claim paperwork for you to ensure it is completed properly. Do not contact UPS to file a lost package claim.

• If you don't love the item you purchased, you can return the original, unaltered item for ANY reason within 30 days of delivery (unless otherwise specified in the listing).*
• Return shipping labels are provided for most items via eBay's Return Center 24/7.
• Buyers are encouraged to model integrity when requesting and selecting a return reason on eBay. Buyers who abuse or misuse eBay's return center may be subject to a range of actions, including limits on buying and selling privileges and account suspension.
• Returned items must be received back in the original, unaltered condition. Altered items may be denied return, and/or subject to a reduced refund at the discretion of Jay Brokers.
• Jay Brokers has a zero-tolerance policy for all forms of return fraud including swapping products/parts, selecting an inaccurate reason for returns, or returning empty boxes. Violators will be reported to law enforcement and eBay's Trust & Safety team.

• Jay Brokers is NOT a refurbishing facility or repair shop. Most of the items we sell are used and sold as is (see "Status" in listing to determine whether new, used, or for parts/not working). Oftentimes used items have various defects from signs of wear and tear to specific functionality limitations ranging from weaker batteries to imperfections that restrict usage. Some items may be missing components that originally shipped with the item (see "Includes" in listing to determine what is specifically included).
• All merchandise is sold as is, without any warranty or guarantee of future performance unless otherwise specified. Jay Brokers does not provide or fulfill warranty coverage. If specified, existing warranty coverage is provided and fulfilled by the manufacturer or another 3rd party vendor. As such, we are unable to guarantee warranty eligibility and coverage terms or limits.
• If peace of mind is desired, we strongly recommend buyers purchase extended warranty coverage via eBay's partner (see link in listing for more information).