Chrono Concept Guarantee
We maintain a high standard in selecting our inventory and only offer genuine timepieces with special touches. No two timepieces are identical and we aspire to offer the best approachable prices. We stand by our products and offer a return policy to guarantee customers’ satisfactions. Please don't hesitate to contact us with any questions. Chrono Concept reserves the right to refuse service.
Payments
• eBay accepts a variety of payments, including all major credit and debit cards, Apple Pay, Google Pay, and PayPal.
• Only one method of payment will be accepted per transaction.
• All U.S. customers are responsible for applicable sales taxes calculated at checkout.
Shipping
• All items will be shipped generally next business day from the receipt of payment.
• All shipments MUST be sent to eBay’s confirmed address.
• All packages require signatures upon deliveries.
• All packages are checked prior to shipment as part of our high standard of quality control.
Shipping Cost
• Standard US domestic shipping is FREE.
• Express or Overnight shipping may be available upon request for an additional cost.
International
• International packages are subject to customs inspection and duties/taxes, which are not included in the price of the item or shipping charges.
• International shipping cost will be calculated and applied at checkout.
Return Policies
• All purchases are eligible for refund within 30 days upon receipt.
• All returns require return requests on eBay.
• All returns must be in their original condition and accompany all accessories, including watch boxes.
• Refunds will be processed within 2 business days upon receipt of the returned item.
• International buyers are responsible for return shipping costs and customs duties.
• International returns: shipping costs are not refundable.
Warranty
Chrono Concept is committed to offering QUALITY timepieces. We offer a limited one-year warranty on every pre-owned watch upon receipt of the timepieces. All sold watches are warrantied for 1-year from the date of delivery. Warranty does not cover 1) watch parts that didn’t originally come at purchase, 2) water damage, 3) shock damage, or 4) all damages caused by misuses.
FAQ
1. How soon will I receive my order?
Chrono Concept reserves one business day to process and ship any given orders. With complimentary standard shipping, depending on location, domestic customers may receive within 2-4 business days. International packages can deliver within 1-2 business weeks, based on customs clearance.
2. Does Chrono Concept offer financing?
eBay processes all payments and offers a couple of financing options such as PayPal Credit or Affirm.
3. Why are sales tax applied?
In 2018, the United States' Supreme Court ruling in South Dakota v. Wayfair, Inc. allowed states to begin collecting sales tax for online orders. Resellers may submit their state tax exemption certificate to eBay.
4. How come I don’t see a shipping option for my address?
Due to shipping requirements, there are select countries that we are unable to ship to. Please check if your country is available for shipping in the “Shipping and Payments ” tab above.
5. Can I please get an appraisal report for the watch?
Customers can request appraisal reports for their watches, either for insurance or personal reasons. Simply contact us and we will be happy to assist you.
6. What if I changed my mind?
We offer a no-hassle 30-day return policy that will allow you to return the watch, in its original condition, for a full refund. Simply contact us and we will be happy to assist you.
