Miscellaneous Information
· Please contact us through the Ebay Message
system only.
· The color of the images may be slightly different when viewing due
to individual display settings on the
device.
· Sizing information we provide is from the
manufacturer.
· All items are stored in a pet free, smoke free
environment.
· All The Luxury Boutique products are 100% authentic and original products. We either buy direct
from the manufacturer or an authorized distributor. We fully stand
by the authenticity of all our products.
· All of our products are in the same condition as
we received from the manufacturer or supplier unless noted in the listing. Shoe box condition may have minor damage from
storage and/or shipment. Any significant
box damage will be full disclosed within the listing.
· For any order change requests, such as for a
different color or size, we will cancel the order and have the buyer purchase
the correct item.
· All orders are subject to product
availability. If an item is not in stock when the order is placed,
our Customer Service staff will notify and issue a full refund back to the
original payment method.
Payment and Address
· All orders are shipped to the address that was
confirmed at the time of order. We do not accept any address changes
that Ebay has not verified before the order.
· Items will not ship until confirmed payment by
Ebay.
Shipping
· Orders will ship out in 1-2 business days (the 1st business
day if order placed on the weekend), and the tracking information will be
updated in the order.
· We only ship to Ebay confirmed
addresses. We do not accept changes once payment has been
made. We would simply cancel the order and have you re-order with
the approved changes.
· We send items by USPS and UPS.
· For orders that are higher in value, we may
require a signature confirmation upon delivery. This is to ensure
that you properly receive your order.
· For all international order we use Ebay’s Global
Shipping Program. Any import duties, taxes and charges are not
included in the item price or shipping charges. These charges are the buyer's
responsibility. Please check with your country's customs office to
determine what these additional costs will be prior to buying. We
cannot control these costs and you will need to contact Ebay for more
information.
· We strongly encourage that your shipment and
delivery date be closely monitored.
Returns
· We offer returns only; we do not accept
exchanges.
· For applicable item, returns are accepted within
30 days after the buyer receiving the item or items.
· Some items are non-returnable as stated in the
returns section.
· All returned items must be in their original
condition and packaging as
was received. All parts and accessories must be intact. This
includes items such as the shoe box, UPC’s, bags or any items used to wrap and
protect the item. These returns will be rejected or subject to
a partial refund.
· Buyer is responsible for return shipping costs.
· Returns showing use, wear, alteration, or any
sign that it is not in the original condition then we will reject these.
· For returns, please place the item in a shipping
container and please treat the item with respect. The shoe box is
not a shipping container we will not accept that back if there is not a
covering. Please include a copy of your return request or a copy of
the packing list.
· We do not accept international returns.
· If any item is defective upon receipt or does
not work, please contact us for the return address and return information.
Feedback
· We Value your feedback, and it is important to
us that you are happy!
· If you cannot or do not want to leave us a
positive feedback and five-star detailed seller rating, then we request that
you please let us know prior to leaving feedback. We are open to resolving any
issues you had.