WHEN WILL MY ORDER BE DISPATCHED?

We pride ourselves on speedy dispatch times. If you place your order before 3pm Monday - Friday we'll dispatch your items the very same day. Unfortunately, we need a couple days off so we do not dispatch on weekends.

HOW LONG WILL MY ORDER TAKE TO ARRIVE

All standard UK orders are dispatched via Royal Mail First Class. Royal Mail offer an extremely reliable fast service with most parcels arriving the very next day!

International orders are dispatched via Royal Mail Air Mail and can vary in terms of transit time.

Average Standard Delivery Times:

UK: 1 - 2 Working Days Europe: 5 - 7 Working Days
Rest Of The World: 10 - 15 Working Days
During busy periods such as Christmas time please allow longer to avoid disappointment.

Average Express Delivery Times:

DPD Next Working Day: Fully tracked and delivered in 1 working day with 1hr timeslot and GPS van tracking
UK Royal Mail Special Next Day Delivery: Guaranteed 1 Working Day (before 1pm)

I NEED MY ORDER ASAP! WILL I RECEIVE IT TOMORROW?

For our express UK shipments we use DPD for mainland UK and Royal Mail Special Delivery for the Highlands, Channel Islands and other postcodes unavailable to couriers.

Orders need to be placed before 3pm Monday - Thursday to guarantee same day dispatch and next day delivery.

HOW MUCH DOES SHIPPING COST?

UK Standard: Free
International Standard: Free
DPD Next Working Day: £4.99
Royal Mail Special Delivery £7.99

WHERE DO YOU SHIP TO?

Stretch It Body Jewellery ships to every corner of the earth. If someone lives there, we'll ship there!

This document sets out our policies relating to returning our products. It forms part of our Terms of sale and should be read in conjunction with those Terms and our Delivery Policy.

1) If any of our products fail to meet your expectations you can return the goods in accordance with this Policy and our ‘Quality Guarantee’.

2) You have 30 days from delivery of the goods and you being informed of your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in which you can return the goods to us, this is called the cancellation period.

3) The cancellation period does not apply to personalised or custom made products.

4) During the cancellation period, you have a duty of care towards the goods, if you breach this duty of care you may lose your right to return the goods.

5) The goods are supplied in clear plastic packaging and hygiene sealed. This allows you to examine the goods prior to accepting them without breaking the seal or opening the bag.

6) Any damage to the goods, hygiene seal or packaging will be considered to be a breach of that duty of care and we shall be entitled to refuse a refund or replacement in mitigation of our losses.

7) You must not use or wear the goods unless you are accepting them.

8) Should you decide you want to return the goods within the cancellation period you should contact us by email or telephone.

9) The goods should be returned to us in the same condition you received them and at your own expense. In the interest of clarity, returns cannot be accepted if -

a) You cause any damage (including superficial) to the goods. b) The hygiene seal is broken. c) The bag is opened. d) The goods have been worn or used. e) The product is made to order or personalised.

10) The goods should be securely packaged when returned to Stretch It Body Jewellery, 2 The Newhouse, Stuart Works, Wordsley, Stourbridge, West Midlands, DY8 4FB, United Kingdom within 5 days of you giving us notice. You are responsible for the goods until they arrive at our property, which should be taken into account when selecting your method of delivery and whether insurance is appropriate.

11) Where goods are returned in accordance with these terms we shall issue a replacement or full refund of the purchase price and delivery charges within 28 days from receipt of the returned goods by crediting the payment card or PayPal account used to make the purchase.

12) Where goods are returned not in accordance with this policy we may not accept the goods returned. If we do not accept the goods being returned we shall advise you by email, we will return the goods to you upon receipt of the standard delivery charge.

13) Nothing within these Terms interferes with or affects your statutory rights.

Your satisfaction is extremely important us. If you are happy, then we are happy! Our guarantee to you is that we will issue a full refund:

• If the quality is not to the highest standard.

• If the product is faulty or damaged.

• You have been sent the wrong product.

• Your order is incomplete.

• It is not what you were expecting.

• You have changed your mind, (does not apply to custom / personalised products).

• The products took to long to arrive.

The only thing we ask is that you do not open the bag or break the hygiene seal before deciding whether you'd like to keep the item. All our products have clear packing to allow inspection without the bag being opened. If returning goods please do so in accordance with our returns policy within 30 days.

Opening hours: 9.00am to 5.00pm Monday to Friday (GMT)

We are currently an online business so unfortunately we are not insured to allow customers to visit our premises. Do not fear though! There are loads of ways to get in touch.

Click here to contact via eBay message