SHIPPING
- Your order ships out within 24 to 48 hours of receiving your payment.
- We offer USPS First Class Mail shipping (delivery in 2 to 5 business days depending on where you are located).
- International orders arrive in 2 to 6 weeks. Delivery times vary country to country.
RETURNS & EXCHANGES
- Our goal is your complete satisfaction with your personalized ornament!
- Because these ornaments are personalized to order, all sales are final. We will do everything possible to catch any mistakes in spelling, but cannot be held responsible if the information you provided is incorrect. If our artist has any questions about your order, you will receive a message explaining the issue and proposed solution.
- Please contact us immediately if there are any issues! Occasionally, we do make mistakes. Don't worry! If it's our mistake, we will either fix it or replace the ornament if we cannot. All we need is for you to send us a photo of the damage, or incorrect personalization.
PLEASE NOTE: - Some ornaments come with PRE-PRINTED wording on them. These cannot be removed or altered.
- The color scheme and design of our ornaments cannot be changed.
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