U.S. Orders
· Fast and free Priority shipping: 1 – 2 handling business days, and 2 – 5 business days once it leaves our warehouse.
· Expedited shipping – Available for a flat rate of $19.99 – 1 business day to process order, and 2 – 3 business days for shipping once it has left our warehouse.
International Shipping (Outside the U.S):
· Face & Body Shoppe gladly accepts orders from all over the globe. Shipping rates and fees may vary depending on the delivery address for your order.
· Shipping requires 1 – 2 handling business days, and 2 – 3 weeks once it leaves our warehouse.
International shipments are subject to Customs inspections as well as possible fees and/or taxes. These additional costs are based on which country the package is shipped to, and payment is the responsibility of the customer, not Face & Body Shoppe. Shipping delays could be as lengthy as 2 – 3 weeks, depending on Customs. A signature may also be required upon delivery. We reserve the right to cancel any International order, depending on the situation. Shipping charges, taxes and other country’s fees are non-refundable.
You may return most new, unopened items within 30 days of delivery for a
full refund. We'll also pay the return shipping costs if the return is a
result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 2-3 weeks of giving your
package to the return shipper; however, in many cases you will receive a
refund more quickly. This time period includes the transit time for us to
receive your return from the shipper (5-10 business days), the time it
takes us to process your return once we receive it (3-5 business days), and
the time it takes paypal time to process our refund request (3-5 business
days).
If you need to return an item, simply log in to your account and request to
return the item/s you have purchased We'll notify you via e-mail of your
refund once we've received and processed the returned item.
Our return address is:
Natural Elephant
680 Crown Industrial Blvd Ste D
Chesterfield, MO 63005
-Please contact us before you return any items, as we will not be aware of the return, and delays may occur.
We accept payment by any of the following methods:
We require immediate paypal payment on all orders. Once this payment has been accepted by PayPal, your order will be processed and shipped as soon as possible.
Paypal accepts the following forms of payment:
· American Express
We appreciate you leaving feedback on your order with us. Please inspect your item once you receive it to make sure it meets all expectations. Positive 5-star feedback is recommended if the item is correct to what you have wanted. Please contact us prior to leaving feedback if you have any questions or concerns with your order. We stand by every eBay transaction and strive for excellence in customer service.