New in original sealed package. We have pictures of another one that we removed to show assembled hanger. These hangers are padded and will swivel to keep neck aligned. Free shipping to Cont. 48 states only. Comes from clean, pet free, smoke free, home. Please feel free to ask any questions before you purchase this item. Your satisfaction is very important to us, so if you experience a problem of any kind with your purchase please contact us first before leaving any feedback or opening any claims. We do stand behind our products and will do anything in our power to make sure that you feel satisfied with your purchase. We will accept returns if sent back in same condition with all packaging and paperwork. Thanks for looking