John Lewis Jensen Ceiling Light 9 Pendant LED Cluster Chrome L135.5xW35.5xD35.5

The following conditions reflect the minimum standards we uphold through our comprehensive refurbishment process. For more detailed information about the product, kindly consult any additional notes provided within the specific listing.

New

• Supplied in original packaging
• 12-month manufacturer’s warranty

This Item is ‘Brand New’. Retail boxed and unopened.

New Open Box / Opened – Never Used

• This Item is Brand New
• Packaging has been opened or may have been replaced
• Supplied with all accessories
• 12-month seller’s warranty

This item is brand new, and on occasion, it may have been opened for quality assurance purposes, accessory replacement or upgrades, or in certain situations, the packaging may have been replaced. However, rest assured, you can make your purchase with confidence as we provide a 12-month seller warranty.

New Other

• Supplied in original or replacement plain packaging. Box may have scuffs and markings
• 12-month manufacturer or seller’s warranty
• Complete with all accessories unless specified in the listing

Our 'New Other' products are in an as new condition which means the product will look and perform as new. On occasions retail packaging may be replaced or the packaging may show signs of wear and tear, this will not affect the product.

Certified Refurbished

As a Certified Refurbished provider, the manufacturer has trusted us as their partner to rigorously refurbish their products. All units have been examined, tested and graded in line with manufacturer’s standards. You will receive a like-new product in original packaging with all accessories, free returns and 12-month seller warranty.

Excellent – Refurbished

• This Item is refurbished and in excellent condition
• None to minimal signs of use
• Supplied in original or replacement packaging
• 12-month seller’s warranty

Our ‘Excellent – Refurbished’ products are in an as-new condition which means the product should look and perform as new. On occasions, the retail or replacement packaging may have signs of wear and tear, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 12-month seller warranty.

Very Good – Refurbished

• This Item is refurbished and in very good condition
• May have some signs of use such as light body scratches
• May have very minor dents, very light wear
• Supplied in original or replacement packaging
• 12-month seller warranty

This item is refurbished. It has been examined and graded as very good cosmetic condition. Will show some signs of previous use such as minor cosmetic imperfections. The item has been tested and is in full working order. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 12-month seller warranty.

Good – Refurbished

• This Item is refurbished and in good condition
• May have some signs of use such as body scratches
• Minor dents, light wear
• Supplied in original or replacement packaging
• 12-month seller warranty

This item is refurbished. It has been examined and graded as good cosmetic condition. Will show signs of previous use such as cosmetic imperfections. The item has been tested and is in full working order. Will contain all essential accessories for use but might be missing non-vital parts or consumables. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). 12-month seller warranty included.

Used - Excellent Condition

• This Item is used, in excellent condition
• None to minimal signs of use
• Supplied in original or replacement packaging
• 6-month seller warranty

Our ‘Used – Excellent’ products are in an as new condition which means the product should look and perform as new. On occasions, the retail or replacement packaging may have signs of wear and tear or be replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 6-months seller warranty.

Used - Very Good Condition

• This Item is Used and in very good condition
• May have some signs of use such as light body scratches
• May have very minor dents / very light wear
• Supplied in original or replacement packaging
• 6-month seller warranty

This item is Used. It has been examined and graded as very good cosmetic condition. Will show some signs of previous use such as minor cosmetic imperfections. The item has been tested and is in full working order. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). Buy with confidence with 6-month seller warranty.

Used - Good Condition

• This Item is used and in good condition
• May have some signs of use such as body scratches
• Minor dents, light wear
• Supplied in original or replacement packaging
• 6-month seller warranty

This item is used. It has been examined and graded as good cosmetic condition. Will show signs of previous use such as cosmetic imperfections. The item has been tested and is in full working order. Will contain all essential accessories for use but might be missing non-vital parts or consumables. On occasions, the retail packaging may have signs of wear and tear or may have been replaced, this is part of the packaging, and it won’t affect product (It’s what’s inside that counts). 6-month seller warranty included.

Used - Acceptable Condition

• This Item is used and in Acceptable condition
• Heavy signs of use such as marks / scratches
• Instructions may be missing or reprinted
• May be missing non-vital parts / consumables
• Supplied in original or replacement packaging
• 3-month seller warranty

This item is used and graded as Acceptable Condition, in full working order. Product will show heavy signs of use such as marks/scratches. Will contain all essential accessories for use but might be missing non-vital parts or consumables. May not have instructions or instructions will have been reprinted. On occasions, the retail or replacement packaging may have signs of wear and tear or been replaced.

For Parts or Not Working

• This Item is for parts or not working
• Item is non-functional
• Most likely will not include accessories
• Power cables or original packaging may not be included
• Sold as seen

This item is sold as untested/ not working and for parts only. The item is non-functional and most likely will not include accessories. Power cables or original packaging may not be included. Sold as-is.

Where do you deliver?

We are able to deliver to most UK addresses. For addresses in Northern Ireland and Northern Scotland please allow an additional day for delivery.
There are some addresses we are unable to deliver to. Please see individual listings for more information. Certain postcodes may carry a surcharge as per the listing.
Please ensure you check the postage charges on the listing before you purchase.

When will my order be dispatched?

We will aim to dispatch any purchases within 1 working day. Our working days include Monday to Friday but exclude Bank Holidays.
Bulk orders or Specialist deliveries may require palletising. If this is the case, you may receive separate correspondence regarding delivery.

Can I change, or cancel, my order?

Once your order has been labelled for dispatch it can no longer be cancelled. Due to the efficiency of our pick, pack and dispatch process, orders can be ready for dispatch as quickly as 30 minutes after order confirmation. Items are often dispatched before we are able to action any relating emails or messages. Please ensure the products ordered, and the delivery address, are correct before completing your purchase as we are unable to take any action once the item has been sent.

How do I know when my parcel will be delivered?

Once we have dispatched your parcel we will send a 'your order has been dispatched' email to your registered email address. Included in the email will be the name of the courier used and a tracking number (if available) for you to monitor the progress of your parcel.

PLEASE NOTE: eBay's delivery dates are estimated only and not guaranteed. Although infrequent, delays to deliveries can occur. This is usually due to factors out of our control such as weather conditions, however, if you are concerned about your delivery please let us or the courier know.

What if my item is damaged?

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase please let our Customer Services Team know within 2 days of receipt.
You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

Which couriers do you use?

We use DPD and Royal Mail for the majority of our parcels though we may use other couriers as required.
Please feel free to use the couriers’ apps, websites to help track your item.

While we hope you’ll be happy with your RebxShop items we understand you may, on occasion, need to return the item. This policy has all the information you’ll need to understand when and how you can do this.

I’ve changed my mind

We’d like you to be happy with everything you purchase from RebxShop. Should you change your mind about your purchase, please return the product within 30 days of receipt.

PLEASE NOTE: Items being returned need to be unused, unopened, with any seals intact, and in the same condition as received. Certain products will be exempt from the 'Change of Mind' clause for health and hygiene reasons. Please wait for us to accept your Return Request BEFORE returning your product.

My item has been damaged in transit

We do our utmost to ensure our items are carefully packed and protected, however, sometimes damage can occur in transit. Once you have received your item, please ensure you check it for any damage straight away. If you are unhappy in any way with the condition of your purchase, please let our Customer Services Team know within 2 days of receipt.

You can do this by contacting us through My eBay. Any damage reported after this period will not be considered as transit damage.

My item has developed a fault within 30 days of delivery.

Within 30 days of receipt of the goods (or for perishable goods within their use by date, if sooner) you will be offered the choice of a replacement or full refund. If your item develops a fault, please notify us via My eBay. If we agree an item is to be returned as faulty, we will send you a pre-paid postage label or arrange a collection at our expense.

Please do not return the product and request a refund for the postage costs, as this is not possible.

We will offer either a refund, fix, or replacement (stock permitting). The refund or replacement will be actioned within 2 working days of receipt back to us.

Terms of the RebxShop Warranty – New items

All of our Brand New items come with a 12-month warranty.

In the first instance, please check the manufacturer’s warranty which came with your item.

If you are not able to solve this with the manufacturer, please contact us through My eBay and we would be happy to help.

Please note: This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use.

What to send : When returning your item for repair please include any accessories you received with the item. EG remote control, cables, charger. Where applicable, please also remove any password/passcode or supply the information needed for the technicians to access your item.

If a repair is possible, we will carry this out and return the item to you. If your item is deemed beyond economical repair, we will offer a replacement (stock permitting). Only in the event of a replacement not being available will a refund be offered. The 12-month warranty starts from the date of the original purchase.

Items returned to us via collection or pre-paid label can take up to 14 days to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.

Terms of the RebxShop Warranty – Refurbished items

We are so confident in our in-house refurbishments team, all our Refurbished items come with a 12-month seller’s warranty. For any issues with your product within 12 months of receipt, please contact us through My eBay and we would be happy to get this sorted for you.

Please note: This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use.

What to send: When returning your item for repair please include any accessories you received with the item. EG remote control, cables, charger. Where applicable, please also remove any password/passcode or supply the information needed for the technicians to access your item.

If a repair is possible, we will carry this out and return the item to you. If your item is deemed beyond economical repair, we will offer a replacement (stock permitting). Only in the event of a replacement not being available will a refund be offered. The 12-month warranty starts from the date of the original purchase.

Items returned to us via collection or pre-paid label can take up to 14 days to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.

Terms of the RebxShop Warranty – Used items

Our Used items come with a 6-month seller’s warranty. For any issues with your product within 6 months of receipt, please contact us through My eBay and we would be happy to get this sorted for you.

Please note: This will cover parts and labour but will not extend to accidental damage, user misuse, general wear and tear or malicious damage. The warranty is not transferable and will not apply to any goods bought or appears to have been bought for trade purposes or business use.

What to send: When returning your item for repair please include any accessories you received with the item. EG remote control, cables, charger. Where applicable, please also remove any password/passcode or supply the information needed for the technicians to access your item.

If a repair is possible, we will carry this out and return the item to you. If your item is deemed beyond economical repair, we will offer a replacement (stock permitting). Only in the event of a replacement not being available will a refund be offered. The 6-month warranty starts from the date of the original purchase.

Items returned to us via collection or pre-paid label can take up to 14 days to be delivered back to us for assessment. Please note that it can take 3-5 days for any refund given to be shown in your PayPal account.

Items Sold as ‘For Parts / Not Working’

Items that are sold as ‘For Parts / Not Working’ do not come with a warranty. These items can be returned within 30 days as a ‘Change of Mind’ return. In this instance, return costs would not be paid / reimbursed.

IMPORTANT

Hard drives and USB devices, laptop / desktops / netbooks / tablets. These items must be backed up before they are sent in for repair.

Any disks left in players or drives cannot be guaranteed to be returned.

Here at RebxShop, we offer an extensive range of products at competitive prices. Through years of trading, we work with a wide range of retailers and manufacturers to find the best deals, often offering solutions for end-of-line and excess stock. We pass those savings onto you.

As a Certified Refurbished provider, EPOS has trusted us as their partner to rigorously review their products, bringing them in-line with their manufacturer’s refurbishment standards. We are honoured to have been awarded this status as acknowledgment for the impeccable work done by our in-house refurbishments team.

We also offer a range of preloved products that typically have been previously sold and returned or shipped but returned to sender. Our team of expert technicians follow a multipoint verification and repair process to ensure every refurbished product we sell is fantastic value for money.

We go to great lengths to ensure all products offer a great out-of-box experience, and a full description to identify the product condition is shown on all our listings - new or refurbished - to ensure you know exactly what you are purchasing.

We want you to buy from us with confidence! We process many different types of products - please check out our range below. These product listings will detail exactly what you can expect to receive – please check the condition notes for further information on each of our products.