Save me in your “saved sellers” list. 

Items bought and paid prior to 2.00 pm will be posted on the same day

11.30 am on Saturday

Postage Information

 

Large Letter Post

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I will COMBINE POSTAGE on everything. Items must be paid for together.

 Wait for a revised invoice or "request total from seller" PLEASE DO THIS PRIOR TO ANY PAYMENTS 
I cannot refund postage or combine postage after payment has been made, so please wait. 

 This will be for items bought/won on a 5 day limit - if you require longer, please contact me

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I N F O R M A T I O N

First let me thank you for visiting my listings and perhaps considering to purchase from me.

If you are unsure about anything please contact me and I will be happy to answer any queries for you. Thank You 

The colours I describe are as I know and see them - I am not saying I am right, colours have a very fine line of accuracy.  People can see one colour differently in person, seeing on a computer screen 

can show different shades in colours due to resolutions - please bear this in mind.

Bargain Basement - I use this category for any item that has either a small fault, or a colouring defect, or I may have discontinued it from sale - I will clearly note the reason WHY and offer at a very competitive price.

If an item is returned to me due to an incomplete address - I will have to ask for a further payment to cover the cost of re-sending the item out - sorry

If I make a mistake, I will re-post the item first class at my expense.

I signed up and pay for a service which uses Franking Machine labels which are electronically tagged. I also obtain "proof of postage" receipts for every order.  I will contact both myself should your order go astray to ascertain where it is being held up.  I may ask you to contact your local sorting office to ascertain if they are holding it for any reason,  

Please NOTE, if you DO NOT SEND ME A  message me to say you have not received your order, I WILL NOT KNOW,  Seeing a negative feedback saying "you have not received your item" is a huge blow to me.  I ask you to message me in the first instance, give me an opportunity to put this right.  If I do not answer you, and you are not satisfied, then this is the time to open a case or leave negative feedback

Damages - Please note - I always check every item before posting it. Items will never leave my address damaged - if they are delivered damaged - it has happened in transit

1.  Items arrived broken   2.  Items not as described    3.  Nothing wrong - just changed your mind

Please contact me in the first instance. Do not return items until I ask you to do so. I may ask you to take a photograph if the item was damaged or not as described. 

Please note, refunds are made at my discretion and any refundable  monies will be discussed prior to returning.

Refund amounts may NOT include reimbursed postal charges to return to me, I may also deduct the cost of postage to send the order to you from the total amount you initially paid

The aforementioned is totally dependant on the reason you wish to return your item.  

I will proceed to refund as and when the order has been received back by myself 

Discount - I may be able to negotiate a "Special Price" should you be interested in buying multiples of an item - Please send me a message prior to buying

If you are looking for something and cannot find it - why not ask me - I may be able to source it for you.

On the last note - I do appreciate your custom and please know that I will resolve any issues that you may have without the need to open a case against me.  Of course if you are not satisfied with anything I have or have not done then of course Ebay is there to help you - and opening a case is their way of intervening and resolving the issue for the Buyer

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 Please note – You DO NOT NEED to open a “Case” against a seller unless you have tried to contact and resolve a situation to your satisfaction.