How to order
Please place your order and send your photo and text information
through ebay messages by going to your purchase history and then selecting the
contact seller option from the dropdown list. You can then upload the photo by
using the attach photo button or the camera icon when using the app. Please
provide the full text and any layout requirements, including symbols and fonts.
Alternatively you can send over your photo to our email address, the
details can be found on either your order or payment confirmation. If sending
an email please make sure you include your ebay ID or order number. Sorry but
Ebay will not allow me to send you my email address on their messaging
service.
Our stretch ribbon bracelets are cut to 9inch but they can easily be adjusted
making them perfect for flower girls and adult bridesmaids.
**** Item Description
Stainless Steel Charm – 15mm x 15mm x 6mm
You can have any image which can be a photo, hand and footprints, a
child's drawing or handwriting. You can then have any text on the back. We are
happy to accommodate any design requests and you are welcome to send any images
to us before purchase to check that they are suitable for your chosen item,
although we cannot always guarantee engraving results.
Our engraved items are made out of high quality stainless steel and do
not tarnish. They make great gifts and keepsakes for any occasion including
Valentines, Birthdays, Weddings, Baby Births, Christmas, Mothers & Fathers
Day or a lovely way to remember a lost loved one.
The image is engraved onto the item, engraved images are made up of
thousands of tiny dots which mark the stainless steel item creating a
holographic effect, so as you move the item around it will appear darker and
lighter. The item is Stainless Steel and therefore silver in colour (scans do
not have a black background) and has a high polished mirror finish. Engraved
images cannot come in colour.
**** Photo Requirements
Please ensure your image is not blurry and not too dark, please do not
crop or reduce the size of your image and ensure that there is not a bright
background behind the subject. The image that you send can be black and white,
sepia or full colour, this does not have any effect on the engraved result. To
get the best engraving results we will edit the image and where required remove
backgrounds, we will also zoom in on the faces (unless specified otherwise).
**** Font
Choose your font from the photo above. If you do not select a font, we
will default to the font that suits the design best. If a design is shown with
different fonts only the more decorative font will be changed unless you
specify a change of font for the whole of the text.
**** Text
Send us your chosen text, making sure you use the correct grammar, punctuation,
and spelling, as we will copy and paste your text from the email directly on
the engraved item.
**** Design Requirements
Please send us any additional information regarding your order, for
instance layout requests and if you require any symbols or emoji’s. If we do
not receive any instructions regarding your layout we will add the layout we
feel looks best.
Tips for children's drawings or handwritten messages
The best results come from using a dark felt pen on a white background
(although you can send us any drawing and we can edit it before engraving it,
if in doubt you can email the drawing prior to purchase), please avoid coloured
in drawings, line drawings will give the best and clearest results. Please scan
or take a bird’s eye photo of the drawing / handwriting. If taking a photo
please avoid shadows over the drawing.
Tips for taking hand and footprints
Dark Paint on White Paper
You can use a dark coloured paint on white paper to take the prints.
Black paint is best. Once you have taken the print(s) please scan or take a
high quality, bird’s eye photo of the print and send it to us, quoting your
order reference. We can remove small smudges if necessary.
Photo
Alternatively you can take a photo of the hand and foot. I will remove
the background, but please make sure the image is not blurry and without
shadows.
T & C’s
(For our full Terms and Conditions please read our Terms and Conditions
page on our website)
*The items are personalised, therefore we cannot accept refunds or
returns unless a mistake has been made by us. In the unlikely event you
are unhappy with your finished product please contact us, if we feel a refund
is justified, refunds will only be provided once the product is returned to us.
The buyer is responsible for the return postage and we recommend sending via a
signed for service.
*We can post items out in time for certain dates but cannot guarantee that
Royal Mail will deliver it in time. As per Royal Mail guidelines it can take up
to 12 working days to arrive (UK Only). It is the customers responsibility to
provide the full and correct address, refunds will not be provided if the
information provided is incorrect. Upgrading to 1st class does not
affect the processing time but is a postage upgrade from 2nd
class.
*Please check your text for spelling and grammar as we will copy and
paste your chosen text from your email onto the engraved item, therefore we
cannot be held accountable for any mistakes made by you.
*Unless specified we will edit and remove backgrounds where we feel you
would have the best engraving results. Therefore, we cannot be held accountable
if you are not happy with the end result. Unless the layout requires it (or it
has been requested at time of purchase) we will zoom in on the faces as this
gives the best engraving results.
*The engraved images are only as good as the originals sent to us. If
your photo is older, blurred or has heavy shadow / patches of light, then this
will be reflected in the finished product.
*Photos of your engraved items maybe be used for advertising unless
specified otherwise.
*Please send the requested information at time of purchase so that your
order is not delayed, make sure it is sent through here or to our email
address, make sure you include your order number otherwise we might not be able
to match it to your order. Delivery lead time is from receipt of required
information.
*International Postage – Custom and Tax charges may
apply to your order and is the responsibility of the customer to research and
pay for these charges. International transit is normally between 7-10 working
but it can take up to 3-4 weeks. In the unlikely event a refund is requested
then the item must be posted back with ‘return’ clearly marked on the label, if
this is not done correctly then any custom charges we incur will be taken off
the refund total.