Our company was originally built on the solid foundations of an unprecedented knowledge and understanding of the advantages, use and quality of electric bikes. From a handful of electric bikes bought in China in 2005 E-Bikes Direct has grown into the biggest online retailer in the market, providing a wider selection of electric bikes than any other competitor. We offer bikes to suit all budgets and needs. All our staff members have acquired a huge amount of experience working within the bike industry since the very first e-bikes appeared on UK roads and thanks to our thorough, customer-centric approach we have since flourished and grown into one of the major suppliers of electric bikes throughout the UK and Europe. The bike industry as a whole is recognising the growth of this segment and a lot of the mainstream traditional bike manufacturers are investing in research and development to be part of this growth. Through our links to these traditional bike manufacturers we have continued our expansion into regular bikes and accessories and now offer a huge selection of standard road, mountain and BMX bikes. Continuing the theme of bringing the cost of cycling related products down to realistic prices for the end user, our eBay Outlet store was born. E-Bikes Direct eBay Outlet is a fantastic bike buying experience offering the cheapest way to buy bikes and more for all levels of cyclists. From scooters to tricycles, BMXs to unicycles, plus quality accessories to keep you on the road, it's all right here. It's always worth checking out the great range of bikes we regularly have on offer at specially reduced, one-off prices. You'll often find top discounts on all kinds of models, whether road, trail or BMX. Whatever you're looking for, chances are you can find the right deal on the right wheels, right here.

We prefer Paypal for eBay transactions. Paypal e-cheques take 5 days at least to clear, so we will not dispatch goods paid via this method until payment has cleared. You can also pay using your credit and debit card over the telephone. We accept all cards via this method except for American Express. (Once you have placed your order please call us to make your payment. Please ensure you have your eBay user ID and details of your order to hand prior to calling). We also accept cheques and postal orders. However we will wait for the payment to clear prior to dispatching your order. If you wish to make a bank transfer please contact us for details

We aim to dispatch all goods within 1-2 working days of cleared payment. If we can we will try to dispatch on the day of your order. Items under 2kg we send via Royal Mail 48, so please allow 1-5 working days from dispatch for delivery. Please check listing for European postage price or call us. Items above 2kg in weight will go with a courier and will take approx 1-2 days from dispatch. Please contact us if this doesn't happen. We dispatch 100s of items a day and the odd one does sometimes go astray. For items over 2kg there are additional charges for Northern Ireland, The highlands, any non-mainland area and Europe. please see the listings

We expect payment within 3 days of purchase. Unless arranged otherwise. Please check your purchase upon arrival. If you notice any damage to the packaging please sign for it as damaged and notify us within 48 hours if there is an issue with the item. At our expense, we will either arrange a courier collection or supply a pre paid postage label to you to enable you to return the damaged item to us. Once we have received the item back we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the damaged item back. Just get in contact with us and we can discuss these options with you. We can also supply replacement parts to you in certain circumstances. Courier Collections / Boxed Bikes Courier collections can be arranged for you and are charged at £15 for parts or flat pack bikes and £40 for fully assembled bikes, however faulty/damaged return collections will be free of charge. Missed collection are charged at £15 so please ensure you are available on the day that the collection is booked for. You will need to package the bike as it was received in the original box, we can provide a new box and packaging materials at a cost of £17, payable in advance. Return Postage costs We are not able to refund the cost of postage (both the original delivery charge and return postage) unless the item is faulty in the first 30 days. If you would like to request reimbursement for postage applied to any incorrectly advertised, damaged or faulty items then just get in touch with us via email. For Faulty Items we will either arrange for a courier to collect the item from you at our cost or provide you a prepaid returns label. We reserve the right to refund a person within 1 working day of purchase if there is a problem with the order.

What should I do if I need to return an unwanted item to you? We feel that you should be totally satisfied with your purchase from E-Bikes Direct eBay Outlet. If, however, you wish to return an item as unwanted then you can return it to us within thirty days of purchase. Please note that we require you to contact us by email and quote your order number and reasons for return prior to sending the item back. Please see below for important details on the condition of an unwanted item return. When can I return an item? If you want to return an unwanted item, the item must be unused, in its original condition and suitable for resale (the items must be in an "as new" condition and in the original packaging including labels, stickers, additional accessories etc.). If reasonable care has not been taken of the item prior to our receipt, resulting in damage or deterioration of the goods or packaging then a charge will be applied for the reduction in value. The item must be accompanied by the invoice with details of the reason for return stated. You are responsible for the item until it reaches us; we, therefore, suggest that you use a secure method of delivery e.g. signed delivery. The customer is responsible for any delivery charges incurred for the return of an unwanted item. Remember, all packaging must be undamaged so please do not tape up packaging or write on it as this will make it unacceptable, this particularly applies to any boxed item, the box must not be used as external packaging! In the unlikely event that an item is faulty then you may return it within the period of warranty. Faults arising from poor/improper use are excluded from this returns policy. If a returned item is found not to have any manufacturing faults after testing then it will be the customer's responsibility to pay the return delivery cost or the cost of return if we have arranged for a courier to collect, this will be deducted from any refund. Any product found to be faulty within the first 30 days of purchase will be exchanged for the same product, or spare component parts will be supplied, but these items cannot be refunded. Should in the unlikely event that we send a wrong item to you then we will at our expense, either arrange a courier collection or supply a pre-paid postage label to you to enable you to return the incorrect item to us. Once we have received the item back we will issue you a replacement item. Should you need an expedited service we can issue a charged replacement item and credit you once we have received the wrong item back. Just get in contact with us and we can discuss these options with you. Your statutory rights are unaffected.