Family Owned Business

T.H.Baker was founded in 1888 as a family-owned business and has since established itself as a leading independent jeweller whilst still remaining within the family. T.H.Baker has a network of popular stores across the UK. In all that time, it has remained a company that prizes quality, value, and service above all.

Authorised Dealer

The company's rich heritage has provided a solid foundation on which to build today's T.H.Baker, which retains the same traditional values but continually looks to expand in new and exciting ways. This includes giving T.H.Baker an online platform to showcase only the best jewellery and watches. As an authorized dealer, we seek to bring the same quality of customer service and products to shoppers online. All purchases made through our T. H. Baker online store are fully insured so our customers can have peace of mind with our delivery process.

Stores Located Nationwide

T.H.Baker operates 23 stores located throughout the Midlands and southern England. Each store has its own assembled team of helpful staff ready to aid customers with extensive product knowledge. Visit our Stores page to find your nearest store and contact information. The increasingly innovative spirit of T.H.Baker is perhaps best displayed by its recently established Green + Benz stores and the opening of six new T. H. Baker stores. With a new development always in the pipeline, T.H.Baker hopes to offer even more choice in the future. To find out more about the legacy of T.H.Baker, take a look at our Company History page.

Items showing Free delivery have an estimated delivery time of 2-3 working days or less. All items over £250 will be special delivery. Delivery times may vary, especially in peak periods please check our handling time at the bottom of the listing.

Our carriers apply a surcharge to certain UK Islands, Northern Ireland, and the Scottish Islands, unfortunately, we have to pass this charge on to our customers. This does not affect all products and services, those that we can send via Royal Mail are charged at a flat rate. Whilst we do not want to pass on surcharges to our customers we are unable to absorb the full cost of sending to these orders.

When you place an order with us, we like to make sure our delivery charges are plain and simple to understand. It may seem like a heavy read but it will answer all your delivery enquires.

We send our orders from our warehouse via Royal Mail or one of our couriers below, subject to stock availability and security checks. The delivery method used is based on the size, weight, and value of the order.

Any parcel being delivered by special delivery will require a signature on arrival. If you are not at home the driver will leave an information card.

You can track the progress of your parcel by the Track My Order link at the top of the page. If your goods have been sent by a trackable service you will be able to track your order stage by stage using the couriers online tracking system.

Returns Policy:

We offer a 30-day returns policy - if you are not 100% happy with your purchase you may return it in its original condition for an exchange or full refund. Please email your contact details.

Unfortunately, we cannot refund return postage costs on items that are not faulty.

FAULTY OR DAMAGED GOODS:

We check all of our items before they are dispatched.  In the unlikely event of receiving something faulty or damaged please contact us by phone to arrange the course of action. You may be required to provide photographic verification of the damage/fault.

We reserve the right not to issue a refund if the item and packaging are not in satisfactory condition when returned.

Go to My eBay.

·         You may be asked to sign in.

·         Click Won.

·         Next to your listing, select Return this item from the pull-down menu.

·         Select "I want to return an item" and click Continue.

·         The "Return an item" form appears.

·         Review the next page and click Request return.

·         Then you must wait for seller to accept your return request.

·         After the seller has accepted your request, you can prepare postage right away and click Continue.

·         Post the item to the seller.