REPLYING TO QUESTIONS 

Any questions will be answered during our 9am - 5pm office working hours Monday to Friday. Please read all the details to our FAQ's below and remember to add us to your favourite sellers! 

PAYMENTS 

Payment & collection within 7 days please - we do not have space to hold your purchase any longer. Paid items must be collected within 4 weeks of the original purchase date, if not, unfortunately they will be re-listed. (Unless formally agreed in advance by a member of our team.) Feel free to message us if you have any issues regarding our policies. 

DELIVERY AND EXCLUSIONS 

We will always try to combine UK postage whenever possible, which makes it cheaper for customers and better for the environment too. If you do require combined postage please do not pay for any of your items until you finish bidding on all items and message us requesting a combined invoice. 

BUY IT NOW 

We do not have a 'buy it now' price on our auction style items, we will not end these auctions early, sorry. 

COLLECTING ITEMS 

If an item is listed as 'collection only', this is because the item is oversized for our courier service, too fragile for transit or that we do not have the resources to package the item. These items cannot be sent by our team or packaged for third-party couriers, sorry. Due to the delicate nature of paintings, if they are above a certain size we will have to send each one separately?  We will let you know if this is the case. 

TERMS AND CONDITIONS 

If you have any problems with your purchase, please do get in touch with us immediately through the item first before leaving feedback. We are a well-respected non-profit charity selle, we list our items as accurately and honestly as we possibly can. We want all of our customers to be completely happy with their items and we will always try to resolve any problems for you. Items listed as 'spares or repair' or as 'untested' are items that are faulty or simply that we can't test at our warehouse, so please bid accordingly. We recommend that electrical items are tested by a professional electrician. All our items are very kindly donated to us here at Mind to sell on eBay. 

Thank you