Be
inspired…..
Elizabeth
and Stevens
Collections
You are welcome to collect your eBay purchases from our
showroom. However, please do call us
first as we want to ensure that you can receive our full attention.You will
need your paypal receipt and a form of ID, such as a drivers licence.
Please note we are a retail outlet and are open 6 days
per week.
Dispatches
Our last dispatches during the week are on Fridays if
received before 10.00 am.
Orders received after that will be dispatched on Mondays.
Please note that there are no dispatches or deliveries
during the weekend or on bank holidays.
If you need your order dispatched urgently, please
contact us between 10 - 4 pm to discuss
options.
Courier
Service
You will receive a text or an email from the courier
company informing you when your parcel
will arrive.
With this service you can authorise the courier to leave
the parcel with a neighbour or in a safe place – at your own risk.
If no-one is in to receive your parcel a re delivery will
be attempted. It is your responsibility
to be in to receive your goods.
When attempts have been made to deliver your parcel and
you are not in, a re delivery charge will be incurred.
Haulage
Company
Larger items will be delivered by a haulage company on a
pallet service, which will be delivered to the road side by tail lift.
Sub-contractor drivers are used and are not obliged to
carry anything off the pallet or carry items onto your property.
The haulage company
will contact you directly to agree a delivery date with you.
It is your responsibility to be in to receive, check and
sign for your goods. Goods MUST be checked in front of the driver immediately
and sign for ‘in good condition’. This
is your opportunity to ensure you are happy with your order.
If there is an issue please call us before returning any
goods.
Note the
signature will void a later claim for Damage in Transit so it is vital you
check your goods right way before signing.
Very
Important
You MUST be in to receive your goods on the date agreed
with the haulage company. If you are not
in, you will incur a re delivery fee for the haulage company to re deliver your
goods on a specified and agreed day.
International
Buyers
If applicable, international buyers are responsible for
the tax and duty in connection with any purchases, please check with the relevant
authority in your country.
Surcharges
Highlands, Isles, N. Ireland and remote locations around
the UK, may incur a surcharge.
Due to the complexities of transport company’s own
delivery rates, this payment will be requested after your purchase as we will
not know the surcharge cost prior to your purchase. If in doubt please call us.
Photographs
and Descriptions
All photographs and item descriptions are indicative of
the items being sent and all measurements/weights are approximates.
Colours may also vary.
Returns
If the item is not required, you can of course send it
back, but please let us know straight away before sending so we can look out
for the package.
Please ensure that the item is packed in its original
packaging, is well sealed including the original paperwork or order number.
Returns must be sent via a courier with valid insurance.
We look forward to seeing you at our large showroom which
is full of wonderful Home and Garden items.
Be
inspired.......