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Shipping to Domestic (UK) addresses

According to Royal Mail, you should receive your order on the next working day after posting. Providing the order is completed before 4 p.m., it will be dispatched the same day. In the unlikely event that your goods fail to arrive within 10 working days of dispatch, Nutel Solutions Ltd T/A Fonejoy gives you the choice of a replacement shipment or a full refund. Please make sure that you contact us in writing within 10 working days of your order. Please be aware that if we are not contacted within 10 working days of your order, it will be assumed that you received your order as requested.

Shipping Policy

Timed Deliveries: On Request

Customers are responsible for orders once the package arrives at the supplied delivery address. It is not always compulsory for the card holder to sign for any goods ordered. Nutel Solutions Ltd T/A Fonejoy cannot be held responsible if the package goes missing once delivered. If any goods are received faulty or damaged you must notify us within 7 days of receiving them (via email) quoting your order reference.

If you require next working day delivery, goods must be ordered by 4:00pm.

Your order may be delayed if we fail to get authorisation for payment for your order. (We run independent security checks which include user surnames, card usage patterns & postcode matching .These checks are pivotal to help prevent credit card fraud).

Shipping to International (EU) addresses

Generally, orders are delivered within 8 working days of posting. In the unlikely event that your goods fail to arrive within 20 working days of dispatch, Nutel Solutions Ltd T/A Fonejoy gives you the choice of a replacement shipment or a full refund. Please make sure that you contact us, in writing, within 20 working days of your order. Please be aware that if we are not contacted within 20 working days of your order, it will be assumed that you received your order as requested.

Nutel Solutions Ltd T/A Fonejoy will not re-send orders returned undelivered due to non-collection or insufficient address details unless postage is repaid.

Shipping to International (Non EU) addresses

In the unlikely event that your goods fail to arrive within 25 working days of dispatch, Nutel Solutions Ltd T/A Fonejoy gives you the choice of a replacement shipment or a full refund. Please make sure that you contact us, in writing, within 25 working days of your order. Please be aware that if we are not contacted within 25 working days of your order, it will be assumed that you received your order as requested.

Please note delivery times to South America, Africa (excluding South Africa), India and the Philippines can be significantly longer due to Customs Import Duty Policies and local post infrastructure weaknesses.

Nutel Solutions Ltd T/A Fonejoy will not re-send orders returned undelivered due to non-collection or insufficient address details unless postage is repaid.

Returns

If your goods arrive damaged or faulty, or a fault occurs in the first 14 days of receiving your goods, we offer either a full refund or dispatch replacement goods as soon as possible after the faulty goods have been returned to us.

Nutel Solutions Ltd T/A Fonejoy offers its customers a full refund within 14 working days after the goods arrive. Customers must cancel their order and return the goods at their own cost for a refund. A refund will be provided within 30 days.

All goods returned should be received in the same condition in which they were dispatched, including outer packaging.

Returning faulty or damaged goods

Any item may be returned for any reason within 14 days of the date of dispatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser.

To return any faulty items to Fonejoy - parcel them securely, including all manuals, accessories and original packaging. Please be aware YOU are responsible for the goods until received by us. Include a short note detailing your original order reference, contact details and reason for return.

Send the package to:
Fonejoy
1 and 2 The Maltings,
Maltings Road
Battlesbridge,
Essex,
SS11 7RH.

VAT

1. All prices listed on the Nutel Solutions Ltd T/A Fonejoy website include VAT unless stated otherwise
2. Under UK VAT rules we do not apply VAT to Royal Mail shipping, it is however applied to the charges of all other couriers
3. Nutel Solutions Ltd T/A Fonejoy VAT registration number is: GB 853 4973 91

Privacy

   Fonejoy handles all of your information in line with the General Data Protection Regulation (GDPR)

Information Collected and Processed when you place an order
Information passed to us from Ebay will generally be your name and contact details but will include any additional information about you which they provide to us. Legal basis for processing: necessary to perform a contract or to take steps at your request to enter into a contract (Article 6(1)(b) of the General Data Protection Regulation).

Reason why necessary to perform a contract: where a third party has passed on information about you to us (such as your name and email address) in order for us to provide services to you, we will process your information in order to take steps at your request to enter into a contract with you and perform a contract with you (as the case may be).

For More Information
For more details on the information collected by Ebay and how they pass information to seller see Ebay.co.uk's Privacy Policy

Security

On order processing pages we use a 1024 bit SSL certificate from Thawte.

We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

Fraud

Nutel Solutions Ltd T/A Fonejoy will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Whilst every care is taken to ensure correct prices on our website we do reserve the right to change a price in extreme circumstances. If a price is corrected due to extreme circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel their order.

If an order is placed for an item with an erroneous price, and the erroneous price is less than our cost price of the item, we reserve the right to offer to process the order at cost price or the opportunity for the customer to cancel the order.

Disclaimer

Any brand names used on our website are the trademarks of their respective owners. The use of recognised brand names on the website is for the promotion of the sale branded products and does not imply any affiliation or representation of the respective brand owners. Errors and omissions excepted. All rights reserved.

Please be aware that using unofficial products with your mobile phone may invalidate your phone's manufacturer's Warranty. Nutel Solutions Ltd T/A Fonejoy is not responsible for any damage caused to your phone.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

General

We reserve the right to decline any order for any reason.

These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.