Products

All our DVD's are Region 2 unless specifically stated otherwise.

All our Blu-Ray's are Region B Unless specifically stated otherwise.

All products listed on our store are playable in the UK providing the correct device is used.

Slipcases & O-rings are subject to availability unless specifically stated. Not all items depicted with one will have one, so please message prior to your purchase if this is something you require.

Delivery

All items purchased before 12:00 will be dispatched the same day. (Excludes weekends bank holidays.)

When Will I Receive My Order?

Once your order has been dispatched, you will receive an email. From then we would expect your order to be with you within 3-5 working days.

My Order Hasn't Arrived In The Time Frame Advised.

If your order has not arrived within the 3-5 working days, please allow a further 5 working days before reporting it missing. If after 10 business days your item still has not arrived, please don't hesitate to contact a member of the team. They will be more than happy to assist you.

Do You Charge For Delivery?

Standard UK delivery is free of charge. For Europe and the ROW this will incur and shipping fee.

I Need To Change My Delivery Address.

Not to worry. Please just message us with the full address you would like us to deliver to before 12pm.  

Returns

We at MTR Entertainment want every customer to be 100% happy with their purchase. We understand that this cannot be the case every time. If you are unhappy with any purchase made from us please let us know and we will try our absolute best to put things right.

For UK customers that no longer require their purchase and wish to receive a refund, please return the item to us within 30 days of the item being dispatched. Returns will be paid by the buyer.

*Please note that the item must be returned in the condition it left the warehouse in. Including Overwrap/Shrink-wrap on the product*.

I've Received An Item I Did Not Purchase.

We are really sorry about this. Please send us a message and we will put it right immediately.

My Item Was Damaged/Faulty. What Do I Do?

Once again, we are terribly sorry to hear this. Please message us immediately so we can resolve the issue. If we have more of the product in stock, we will send you out a replacement. However sometimes this will not be the case so we will offer you a full refund.

In some cases, we will ask you to return the item to us. This can be done via an eBay returns case, in which you will be provided with a pre-paid returns label.

When Will I Receive My Refund?

It will differ dependant on why you are receiving a refund. If your item was faulty and we do not require you to return the item to us, your refund will be processed immediately. If you're returning your item because you no longer require it, your refund will not be processed until the item has reached our warehouse and we are satisfied with its condition.

I Can't Return My Item.

Please get in contact with the team. We will discuss the best option to satisfy all parties.

International Orders

For international orders, delivery time should be anywhere between 7-10 working days from the date of dispatch for you to receive your item.

All international orders if applicable will be placed on a tracked service. You will receive a dispatch email containing your unique tracking ID.

When Shipping to Russia, please be advised we will need a business address to ship your items to, as we cannot ship to private addresses in Russia.

Contact Information

For all inquiries regarding product information or about an existing order please contact us via eBay. We aim to deal with your queries within 24 hours. Our offices are open from 9am ? 4:30pm Monday to Friday.

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