Of course we want you to buy as many goods as possible from our shop. If you want to buy more than one of a particular product or multiple items, we will always try to combine postage and packaging costs.

Due to charges levied by our delivery agents, some Highland & Island locations incur a surcharge when being delivered by courier. In these instances we will attempt to use an alternative delivery service but this is not always possible.

If your postcode is listed below, please contact us prior to purchasing goods and we can confirm cost of shipping.

- AB, BT, FK, GY, HS, IM, IV, KA, KW, PA, PH, ZE, all Islands excluding IOW

FFX ship most goods within 24hrs of cleared payment on a next day delivery service* (Next day is defined as the next working day i.e. Friday pm-Sunday orders will be shipped Monday)

In most cases, orders received before 7pm are shipped the same day.

Orders are dispatched on one of the following services. (Details are within each listing)

- Royal Mail First Class

- Courier Delivery (24hr*)

All customers should expect to receive their orders within 2-3 days maximum. If goods have not been delivered after 3 days, please contact us and we will be able to advise you of our remedial action.

* The following postcodes may take an additional day

- AB, BT, IV, KW, PA, PH, all Islands

** Except outside mainland UK, Palletised items and Hazardous (Class 9) Goods

Disclaimer:

FFX reserve the right to change the terms, set out above, at any time.

We accept many methods of payment.

Paypal - the preferred payment method ensuring fastest dispatch.

Credit / Debit card - please call 01303 852692 - dispatch to cardholder registered address only.

Bank transfer - please call 01303 852692 for more information.

Standard Terms: Products are covered by standard terms for 30 days, giving customers the right to reject faulty goods within that period.

Coverage: The coverage includes faulty workmanship and materials. However, it explicitly states that it does not cover fair wear and tear or damage caused by specific actions such as misuse, careless or unsafe handling, alterations, accidents, or attempted repairs.

Manufacturers Warranty: Some brands offer a standard warranty, which may be extended if the product is registered via their portal. Customers are advised to refer to the manufacturers warranty information for additional details.

Faulty Items: Here at FFX, we stock power tools from the world’s leading brands. We buy direct from the Brands and maintain strong relationships with them. However, even the best brands in the world can go wrong occasionally, so we want to make sure that if your tool does develop a fault it gets fixed for you as quickly and painlessly as possible.Please contact us so we can direct you to the best possible solution for each brand.

Faulty or Warranty item(s):All our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years (applicable to items that have been registered on the relevant manufacturer's website).

We highly advise registering all Tools purchased to benefit from an upgraded warranty and in most cases a direct collection by the manufacturer of the tool for a warranty inspection and repair. This is a free-of-charge service and is, in most cases, a much quicker resolution should your item become faulty after 30 days of purchase.

Air Conditioning Units: When returning air conditioning units for any reason, please ensure these are returned as received, they will be fully tested before issuing any refunds.

Petrol Products: When returning petrol products for any reason please ensure these are completely drained of any fuel. Failure to do so may result in your return being rejected/delayed and additional charges being applied.

Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.

Damaged Items:We only stock the very best items from our professional suppliers however, occasionally an item may be received that has been damaged within transit.

If upon receipt of any item(s) that seems to have been damaged within transit, please notify us within 72 hours of receipt. If your delivery was by Pallet, you must notify us within 24 hours of receipt. To begin the process of returning any item(s) back to us due to being damaged in transit please Click Here.

You will need to provide photos of the following, please make sure you have taken photos before discarding any packaging.

• Internal Packaging
• External packaging
• The label attached to the parcel
• The Damage caused to the item(s)
• These will need to be sent to us, this will allow us to open an investigation with the courier.

We will arrange for the item(s) to be collected and returned for inspection. After inspection and once we are satisfied the damage has been caused within transit, we will either replace the item(s) or arrange for a full refund and a refund of any carriage costs incurred.

Incorrectly Supplied Items:We will always try to ensure the correct item(s) is delivered to you however, we are only human and occasionally a mistake can happen.

We can arrange for a collection to take place, or we can provide a shop returns label to send back any incorrect items. Once back with our returns team, we will arrange a despatch of the correct item(s). Larger or bulkier items may not be eligible for shop return labels due to size or weight limitations.

Item(s) not required:We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision about your purchase. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size. or changed your mind.

Should you require to return any item, we will allow you to do so within 30 days of receipt of the item for a full refund or exchange.

A full refund or exchange will be agreed upon once the item(s) has been received and has been inspected to ensure items are in their original packaging (where applicable) and unused.

We are unable to accept returns of products which are not in original, undamaged packaging or have been used. Alternatively, we can arrange a collection for the item(s) at a charge of £15.99 per collection.