Delivery

We aim to dispatch all orders within 24 to 48 hours

UK orders for delivery to UK Mainland address (this excludes Scottish Highlands, Scottish Islands and Northern Ireland) have 2 delivery options: Standard Hermes 2-3 day Delivery - £4.99 & Expedited Next Day Delivery - £7.99

To benefit from our combined postage you need to use the eBay basket (cart) and not "Buy It Now".

Couriers will require a signature to ensure safe receipt of your goods. If you are not available to collect and sign on the courier's first visit, a calling card will be left with the courier's contact number to arrange re-delivery. Our courier's will deliver until 9pm in most areas!

If nobody is at address at the time of delivery, the courier may attempt to deliver to a neighbour, where a calling card will be left advising the details of delivery.

Please note that you must contact us via eBay message in the first instance of non-receipt of your order. We will be unable to assist if contacted after 14 working days of the order being placed.

Unfortunately we are unable to make changes to orders once they have been placed and therefore please ensure all details are correct

UK Delivery Option: Standard Delivery

If you do not select the express delivery option you will receive your goods via Hermes standard delivery. We aim to have all accepted UK orders placed before 6pm dispatched within 1-2 working days, although this time may be extended if your order is placed close to a UK bank or public holiday. Standard delivery is £4.99

UK Delivery Option: Next Day Delivery

Express Next Day Delivery is not available for certain areas of the UK including the Highlands and the Channel Islands. For a full list of available postcodes please contact our Customer Services team. If the delivery destination is located in an area where express delivery is not available, your order will be delivered as soon as possible.

Orders must be placed before 4pm to receive items the following working day. Also if orders are placed on a Friday, delivery will be made on Tuesday.

Please note we are currently unable to deliver to PO Boxes

Bulky Items such as tennis tables and gym equipment require a two-man delivery. Two-man delivery takes 4-5 working days and the courier will call the customer to arrange delivery the day before.

Returns

We do our best to ensure all of our customers enjoy a happy shopping experience with SportsDirect, however occasionally you may need to return an item. You will find full returns instructions on the invoice which we send out with your order. Please fill out the necessary details at the bottom of your invoice clearly stating the reason for return. You can also open eBay return request specifying the exact reason for returning the item

You can send them back for a full refund within 30 days, provided it has not been used or fitted and is returned with any packaging that forms part of the goods with a valid proof of purchase. Please note it is the customers' responsibility to cover the cost of return. We recommend that customers used tracked postage and keep proof of postage when sending the order/item back. Our returns policy does not affect your statutory rights.

We try and process all returns as quickly as possible for you to get your refund. Refunds are processed within a week of having returned the item but occasionally it may take longer. Refunds will be processed through eBay using original method payment

If your item is faulty, please complete and include the returns form with your goods when sending it back to us. Please retain your proof of postage as we will need that to reimburse you the cost of the return for the faulty items. This will be done once the return has been processed.

A. Please return products to:
Customer Returns
Unit B
Brook Park East
Meadow Lane
Shirebrook
NG20 8RY

Cancellations

Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.

This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colors or sizes, changing delivery address, delivery option or email address on the order

FAQs

Q. How do I return an item?

A. Please return products to:
Customer Returns
Unit B
Brook Park East
Meadow Lane
Shirebrook
NG20 8RY

Q. Can I make changes to my order?

A. Unfortunately once an order has been placed we are unable to make any amendments or additions to the items on it.

Q. How can I track my order?

A. The dispatch email which we send to you will include a unique tracking reference number which you can use to track the progress of your parcel and also a link to the appropriate section of Hermes (Evri), DHL, WnDirect website. Please note Hermes (Evri) is used for UK deliveries, Fastway for Ireland and DHL/WnDirect for International deliveries. For further information, you can also email our eBay Customer Services team who will look into this for you.

Q. How can I pay for my order?

A. All Orders are to be paid through eBay via the preferred payment method: Paypal, CC & DC, Applepay & Googlepay

Q. How can I contact you?

A. You can contact our eBay Customer Service team who will endeavour to answer any questions you may have as soon as possible.

Terms and Conditions

These terms and conditions apply to the purchase of goods from the Sportsdirect eBay Outlet ("outlet"). Please read these terms and conditions carefully before accessing and/or ordering any goods from the outlet. If you place an order for goods, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions please do not use our outlet.

You should print a copy of these terms and conditions for future reference.

The goods purchased via the outlet are provided by Sportsdirect Retail Limited whose registered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number 03406347, VAT Number GB 898 439743.

By placing an order through the Outlet, you warrant that you are legally capable of entering into binding contracts.

How the contract for the goods is formed between you and us

After placing your order you will receive an automatic order acknowledgement. Once processed dispatch confirmation will be received

The contract to sell goods to you only relates to the goods listed in the confirmation email. We will not be obliged to sell any other goods which may have been part of your order until the despatch of your goods has been confirmed in a separate confirmation email.

You will be charged at the time of placing the order. We accept only immediate payment

Our Goods

A description of the main characteristics of goods can be found on the product pages of the outlet.

Prices for goods on the outlet appear on the product pages and include all UK taxes.

Prices and offers may vary and may only be available for limited periods. All prices and offers are subject to availability and may be withdrawn or amended at our discretion. The prices on the outlet may differ to prices in our retail stores, catalogues or elsewhere.

The Website contains a large number of goods and it is possible that, despite our best efforts, some of the goods listed on the outlet may be incorrectly priced. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. We will give you the option of reconfirming your order at the correct price or cancelling it.

We are under no obligation to sell incorrectly priced goods to you at the incorrect price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

Goods being delivered by us will be at your sole risk from the time of delivery to you.

Data protection and privacy

Any personal information you provide to us and from which you can be identified is stored securely and confidentially and is processed fairly and lawfully in accordance with this privacy policy.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal information, including encrypting your information to applicable industry standards.

During the process of administering your order we may gather certain personal information that is necessary for the purposes of billing, delivery of your goods and queries. We only keep your information for as long as is necessary to process your order, process any applicable refunds or to respond to any complaints/feedback.

We do not transfer your information outside the European Economic Area (EEA) unless you are a user located outside the EEA in which case we may need to transfer your information to deliver your goods or process payment/refunds.

When you supply your information to us you accept the risks associated with the Internet and consent to our processing your information in accordance with this policy and will not hold us responsible for any loss of your information unless we have breached our duty of care to you.

If you have any queries regarding our use of your personal information or this privacy policy, you should contact our Data Protection Compliance Officer by writing to Sportsdirect, Unit A, Brook Park East, Meadow Lane, Shirebrook, Mansfield, Nottinghamshire, NG20 8RY.

Our Returns Policy

In addition to your statutory rights (whereby you have 14 days from the date of delivery of your purchase(s) to notify us of a cancellation, followed by 14 days from the date of notification to return the unwanted purchase(s)), you have 28 days after the day on which the items are delivered to you (or someone receives the items for you) or you collect your items from one of our stores (UK Mainland only) to change your mind and return the items back to us

If your order consists of multiple items or parts which are delivered on different days, then the cancellation period (in respect of your whole order) ends on the day 28 days after the day on which the last of the items or parts are delivered to you (or a person you have nominated to receive the order)

Any returns are at your own risk. For your protection, SportsDirect recommends that you return your items either by courier or by tracked post.The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items).

Our returns policy does not affect your statutory rights.

Sports Direct will refund you using the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). You will be refunded no later than 14 days after the day SportsDirect receives the items you are returning back from you..

SportsDirect advises that you send items either by courier or by tracked post. The return address is:

Customer Returns
Unit B
Brook Park East
Meadow Lane
Shirebrook
NG20 8RY

If you have a query about returning goods, please contact customer services.

Warranty and limitation of our liability

If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

1. loss of income or revenue;
2. loss of business;
3. loss of profits;
4. loss of anticipated savings;
5. loss of data; or
6. waste of management or office time.

Nothing in these terms and conditions are intended to exclude or limits our liability for:

1. death or personal injury caused by our negligence;
2. fraud or fraudulent misrepresentation;
3. any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;
4. defective products under the Consumer Protection Act 1987;
5. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Nothing in these terms and conditions are intended to affect your statutory rights.

Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

1. Strikes, lock-outs or other industrial action;
2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. Impossibility of the use of public or private telecommunications networks; or
6. The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.

Written communications

Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our outlet you accept that communication with us will be primarily electronic through e-mail or notices posted on our outlet. For contractual purposes, by accessing this outlet you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Complaints

We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.

For complaints relating to orders placed through our website please email our eBay customer service team. To assist us in dealing with your complaint, please detail all aspects of the complaint, your order number and your contact details.

We aim to conclude our investigations as soon as possible after receiving the initial complaint. A likely timescale for resolution will be provided upon request, but this timescale will be dependant upon the specific nature of the complaint.

Our right to vary these terms and conditions

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:

• any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
• we notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven (7) working days of receipt by you of the goods.

Safety Warning

Physical activities can be hazardous. The selection and use of suitable equipment requires skill, and you should ensure you are appropriately equipped and trained. In the interests of your safety and the safety of others, you should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a suitably qualified person before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturer's instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

Jurisdiction

The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this outlet including orders for goods. By accessing this outlet you agree to submit to English law.

About Us

What started as a humble high-street store - the entrepreneurial vision of a local squash coach - is now Europe’s biggest sports retailer. Our vision is to become the world’s first destination for sport and fitness. So whatever your sport, whatever your style, and whatever your ambition, we are here to serve and support you.

Location: United Kingdom
Member since: 07 Apr, 2011
Seller: sportsdirect_outlet