Welcome to MK Jewels
We are a
distinguished jewelry manufacturer with a presence in both the USA and India.
Our expertise lies in crafting a diverse range of fashion and fine jewelry. If
you are looking for options related to bulk purchases, wholesale opportunities,
or personalized custom orders, we invite you to reach out to us directly
through eBay's messaging system. Rest assured, we will promptly respond with
the most competitive pricing tailored to your needs.
At MK
Jewels, we take pride in offering extensive customization options. Your vision
and personal touch matter to us, and we are committed to bringing your jewelry
ideas to life. Here are the key aspects that you can personalize:
If you ordered a ring and
did not specify the ring size, please confirm your ring size within 24 hours.
If we do not receive confirmation within 24 hours, we will send the ring in the
standard size, US 7.
1. Customized and Personalized Item
Policy
Introduction
At MK
Jewels, we strive to provide our customers with high-quality, customized, and
personalized items. This policy outlines the terms and conditions related to
the purchase, customization, and return of these items.
Customization
Options
- Ring Resizing: We can adjust the ring
size to ensure a perfect fit.
- Redesign: If you have a specific
design in mind or wish to modify an existing piece, we're here to make it
happen.
- Metal Change: We offer a variety of
metals to choose from, including 925 Sterling Silver, 10k Gold Plated, 14k
Gold Plated, and 18k Gold Plated.
- Metal Color Change: Pick from White, Rose, or
Yellow metal hues to suit your preferences.
- Color Stones: Elevate your jewelry with
a choice of colored gemstones such as Red, Green, Yellow, Blue, Black, and
more.
- Engraving: Personalize your jewelry
with engraving. Please note that the number of characters will depend on
the available space in the jewelry piece.
At MK
Jewels, we are dedicated to transforming your jewelry into a unique and
personalized masterpiece. Your satisfaction is our utmost priority, and we look
forward to assisting you in creating the perfect jewelry piece that reflects
your style and preferences.
Customization
Process
- Ordering: Customers can customize
their items by following the instructions provided on the product page.
This may include choosing colors, adding text, designs, size, engraving or
uploading images.
- Approval: Once the customization
details are submitted, our team will review the design. Customers may
receive a proof for approval before production begins.
- Production Time: Custom items require
additional time to produce. Please allow 4-6 days for production in
addition to standard shipping times.
Accuracy
of Information
- It is the customer's
responsibility to provide accurate information for customization.
Double-check all spelling, dates, and design choices before submitting
your order.
- MK Jewels is not responsible
for errors in customization details provided by the customer.
Changes
and Cancellations
- Changes to customization
details must be made within 24 hours of placing the order. After this
period, changes may not be possible.
- Orders for customized items
can be canceled within 24 hours of placing the order. After this period,
cancellations are not permitted.
Returns
and Exchanges
- Customized and personalized
items are non-returnable and non-refundable unless there is a
manufacturing defect or an error on our part.
- If there is an issue with
your custom item, please contact us via eBay Message within 24 hours of
receiving your order. Provide detailed information and photographs of the
defect or error.
Warranty
and Repairs
- Custom items are covered
under our standard warranty for defects in materials and workmanship. This
does not cover normal wear and tear or misuse.
- If your custom item requires
repair, please contact our customer service team for assistance.
2. Payment Policy
- Payment Method: We exclusively accept
payments via PayPal. PayPal is a trusted and widely recognized online
payment platform that ensures the security of your financial transactions.
- Credit Card Payments: In addition to PayPal, you
have the option to make your payment using a credit card as a PayPal
guest. This offers you flexibility in choosing your preferred payment
method while still benefiting from the safety and convenience of the
PayPal system.
- Payment Deadline: We kindly request that
payment be made within 3 days from the time of purchase. Timely payment
not only ensures a smooth and efficient transaction but also allows us to
promptly process and ship your order.
3. Shipping Policy
- Worldwide Shipping: We are delighted to offer
worldwide shipping, ensuring that our exceptional jewelry reaches you, no
matter where you are.
- Handling Time: Our standard handling time
is 3-10 business days, commencing after the receipt of cleared payment and
confirmation of the ring size. Please note that our business days do not
include Saturdays, Sundays, and public holidays. We strive to prepare and
package your order with the utmost precision during this time.
- Shipping Address: For your security and to
facilitate a smooth and hassle-free shipping process, we exclusively ship
to PayPal verified addresses. We kindly request that you keep your
shipping address up-to-date and provide us with a complete shipping
address, including a contact number.
- Delivery Time: Depending on your
location, you can expect your order to arrive within the following time
frames:
- United States: 10 to 15
business days (after dispatch)
- United Kingdom, Australia,
and other countries: 20 to 25 business days (after dispatch)
- Please be aware that during
peak seasons, delivery times may extend slightly. Rest assured, we do our
best to ensure a timely delivery.
- Expedited Shipping: If you require a faster
shipping method with online tracking and delivery confirmation, we offer
an expedited shipping option for an additional fee of $20-$70. With this
expedited service, you can anticipate your order to arrive within 5-10
working days. To request expedited shipping, please reach out to us, and
we will be pleased to assist you.
4. Return Policy
We want
your experience with MK Jewels to be nothing short of exceptional. Here is our
return policy to ensure your peace of mind:
- Contact Us First: Before returning any item,
please reach out to us. We will provide you with our return address and
guide you through the process. Contacting us beforehand ensures that we
can streamline the return procedure for you.
- Shipping Address
Responsibility: It
is crucial that you provide us with the correct shipping address. MK
Jewels cannot be held liable for returns resulting from incomplete or
incorrect addresses.
- Acceptance of Returns: We gladly accept returns
under the following circumstances:
- Manufacturing Defect: If you receive a product
with a manufacturing defect, we will address the issue promptly.
- In Transit Damage: In cases where your item
sustains damage during transit, we will assist you in resolving the
matter.
- Exceptions: Returns will not be
accepted if the reason provided by the customer is "I don't need it
anymore," "I changed my mind," "Ordered by
mistake," or "Found a better offer from another seller."
- Valid Reason Requirement: If a customer wishes to
initiate a return, they must provide a valid reason supported by proper
evidence. Valid reasons may include but are not limited to: item received
is damaged, item received is significantly different from the description,
or the wrong item was received. Customers must provide clear evidence,
such as photos or descriptions, to support their reason for return.
Returns initiated without a valid reason or proper evidence may not be
accepted. We reserve the right to request additional information or
evidence to validate the reason for return before authorizing the return
process.
5. Care Points
To
prolong the beauty and durability of your gold plated silver jewelry:
- Keep it Dry: Remove gold plated silver
jewelry before showering, swimming, or engaging in activities where it may
come into contact with water.
- Avoid Chemicals: Harsh chemicals present in
perfumes, lotions, hairsprays, and cleaning products can accelerate
tarnishing and fading. Put on your jewelry after applying these products
to prevent exposure.
- Store Properly: Store gold plated silver
jewelry in a dry, cool place away from direct sunlight. Consider storing
each piece in a separate pouch or compartment to prevent scratching and
tangling.
- Clean Gently: Use a soft cloth to gently
wipe the jewelry after each wear to remove any oils and dirt that may have
accumulated. Avoid using abrasive cleaners or harsh chemicals as they can
damage the plating.
- Limit Contact: Minimize contact with
rough surfaces and abrasive materials to prevent scratches and wear on the
gold plating.
- Re-Plate if Necessary: If the plating starts to
fade or wear off, consider having the jewelry re-plated by a professional
jeweler to restore its appearance.
6. Buyer's Feedback
- Importance of Feedback: Your feedback holds
immense significance for us. We value your input and continuously strive
to improve our services.
- Positive Feedback
Appreciated: We
genuinely appreciate Positive Feedback accompanied by 5-star ratings. Your
satisfaction is our ultimate goal, and we aim to reciprocate your
positivity.
- Contact Us for Issues: If you encounter any
questions or issues with your order, please do not hesitate to get in
touch with us. Reach out through eBay messaging or our customer service
email before resorting to neutral/negative feedback or opening an eBay
request. We are committed to resolving any problems to your satisfaction.
- Response Time: Due to the high volume of
communication we will respond via ebay message within 24 hours
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