LASTING MEMORIES

We make long-lasting products for long-lasting memories. A real high-quality purchase made today will stand the test of time so that your family can pass it down for generations to come.

STYLIZED SPACES

Your home is a reflection of you? Completely unique in every way possible. To reflect your individual tastes and desires, we provide a wide range of products designed to fit the space you need, how you need it.

SIMPLIFIED LUXURY

Through a combination of premium quality products, affordable prices, and superior customer service, our commitment to our customers results in giving you room to relax, breathe, and focus on enjoying time outdoors.

ASH & EMBER OUTDOORS LIMITED WARRANTY

The Ash & Ember Warranty is a limited warranty that is provided to the initial retail purchaser of any Ash & Ember (?Ash & Ember?) products ("Product") in return for consideration paid as part of the purchase price of the Product. Ash & Ember warrants that such Products will be free from defects in material and workmanship when put to normal use and properly maintained (if applicable) for the warranty period as described below.

THIS WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE, EACH OF WHICH IS HEREBY DISCLAIMED.

Warranty Period

The Warranty Period for all coverage begins from the date of purchase and will remain in place (subject to the conditions precedent and exclusions set forth below) for a period of one (1) year.

What is Covered

If a defect in material or workmanship is found in any Product covered by this limited warranty within the specified Warranty Coverage period, Ash & Ember will reimburse/pay for the repair or replacement of the Product as described in the Reimbursement provisions below, and subject to the limitations described in the Limitations of Reimbursement section of this limited warranty. Any Product repaired or replaced under this warranty will only be eligible for warranty coverage for the remaining portion of the original Product's warranty period.

Conditions Precedent to Submitting a Valid Warranty Claim

Titan shall have no obligations under this Limited Warranty to respond to any warranty claim that is submitted after the warranty coverage period has expired. Likewise, Titan shall have no obligation to respond to any warranty claim that is first submitted to Titan more than ninety (90) days after the date of a reported failure of the Product.

Ash & Ember shall have no obligations under this Limited Warranty to respond to any warranty claim that is submitted after the warranty coverage period has expired. Likewise, Ash & Ember shall have no obligation to respond to any warranty claim that is first submitted to Ash & Ember more than ninety (90) days after the date of a reported failure of the Product. In connection with any claims submitted in a timely fashion within the applicable Product warranty coverage period, the Product owner/purchaser is required to provide Ash & Ember with information sufficient to substantiate the claim. As part of its evaluation of any claim, Ash & Ember may request that additional information be provided and/or may also request an inspection of the Product. In conjunction with any warranty claim, the owner/purchaser is obligated to use its best efforts to assist Ash & Ember in any investigation of the claim. Should the owner/purchaser fail to cooperate with Ash & Ember in connection with the investigation of a submitted warranty claim, then Ash & Ember shall be relieved of any obligation to make any payment/reimbursement on the claim.

Warranty Reimbursement Provisions and Limitations

With respect to Ash & Ember's obligations in response to a valid warranty claim, the following terms and conditions apply:

1. Any decision to replace the Product or to provide payment for the parts and labor necessary to repair the Product shall be made at the sole discretion of Ash & Ember.

2. Absent any agreement made in advance of any third party undertaking any work to repair any Product, Ash & Ember will not be responsible for any such expenses or costs.

3. In all cases, Ash & Ember shall make the final determination as to the appropriate reimbursement for any warranty claim.

Warranty Exclusions

The Limited Warranty shall not extend to any Product that has been subjected to the following:

• accident, damage, negligence, abuse or misuse
• improper assembly, installation and/or maintenance (if applicable),
• abnormal operating conditions
• alteration or modification
• a purpose or application in any way different from that for which it was designed
• General wear of a Product due to normal use is to be expected and does not give rise to any warranty claim

No Modification, Extension, or Transfer of Warranty

The Ash & Ember Limited Warranty is limited to the written terms as expressed in this document. Ash & Ember does not authorize anyone to change or extend the terms of this limited warranty in any manner. The Limited Warranty is not transferable to subsequent Product owners or users - or otherwise available to anyone other than the original retail purchaser that acquired the Product directly from Ash & Ember.

Dispute Resolution by Binding Arbitration

Within ninety (90) days of Ash & Ember's receipt of the owner's/purchaser's notice required pursuant to this Agreement, should the Product owner/purchaser and Ash & Ember be unable to reach an agreeable resolution on any question(s) regarding the applicability of this limited warranty and/or any final determination by Ash & Ember regarding any claim submitted pursuant to this limited warranty, then all parties agree that binding arbitration (as discussed in greater detail below) shall serve as the exclusive method for resolving any such disputes.

After the expiration of the ninety (90) day time period listed above, the parties agree that any unresolved claim made or asserted by an owner/purchaser of a Product covered by the Ash & Ember Limited Warranty that arises out of, in connection with, or otherwise relates in any way whatsoever to the Limited Warranty or the sale/performance of a Product must be resolved by binding arbitration and that no claims or lawsuits regarding the Product or any warranty related to the Product can be initiated in any municipal, county, state, federal, or any other court of general jurisdiction. The parties acknowledge that the purchase of any Product eligible for a Limited Warranty involves interstate commerce. The parties agree that arbitration shall be conducted pursuant to the provisions of the Federal Arbitration Act, 9 U.S.C. Sec. 1, et seq., and administered under the Commercial Dispute Resolution Procedures established by the American Arbitration Association ("AAA"). The parties agree that should a dispute arise regarding the scope of this arbitration provision, the question of scope shall be delegated to the arbitrator(s) for determination.

Each party shall bear its own costs associated with the arbitration, including its attorney's fees, and the parties shall share equally the fees and expenses of arbitration and the arbitrator(s), except that the arbitrator(s) shall have the power to apportion the ultimate responsibility for all AAA fees in the final award. The arbitration proceedings and results are to remain confidential and are not to be disclosed without the written agreement of all parties, except to the extent necessary to effectuate the decision or award of the arbitrator(s) or as otherwise required by law.

Governing Law

The Ash & Ember Limited Warranty and the parties' relationship shall be governed by the laws of the State of Tennessee and the United States (without regard to the choice of law rules).

To Report a Claim:

If you have a claim related to a Product covered by this limited warranty, please contact us through your eBay account

Listings noted as Scratch and Dent or Blemished items are not eligible for return or warranty claims. 

You may return a purchased item within 30 days of your purchase date.

Please submit your return request through your eBay account

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

A 20% restocking fee will be deducted from your refund. Some orders have a handling fee; this fee is non-refundable. 

If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. If your item is not in new condition and is not in its original packaging, we cannot offer you a refund or exchange.

If your order arrives via freight, please verify all items are present before you accept the delivery. If the equipment arrives damaged or has missing items, notify the freight company on the spot before signing for the delivery. Request the freight company to take notes, pictures, etc. All equipment leaves our warehouses in new, unused condition unless otherwise noted. If no damages or shortages are noted at the accepted delivery, we cannot offer refunds or replacements.

Refunds (if applicable)
Once your return is received, items will be evaluated to ensure new condition before the refund is processed. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7 business days and will show in your bank account on the original transaction date, minus the 20% restocking fee.
 

Exchanges (if applicable)
We may replace items if they arrive defective or damaged. You will be asked to provide photographs that provide a clear image of the quality issue in question. If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

If you receive a product and need support understanding its use or need support troubleshooting any issues you are experiencing, please reach out to us to ask questions or have us review videos or photos of your concerns. 

Cancellations
We try to get orders out as fast as possible. You may cancel your order prior to the order being processed. Once it is processed, we cannot cancel the order.