R-Go Tools
Ergo Compact Wireless Apple Keyboard
Custom label (SKU): ITAD43284
All batteries are tested as per e-Stewards requirements as set out in section 8.6.1 of version 3.1 of that standard and meet at least 60% of their original capacity. Please note that the percentage given was recorded at testing, due to storage this can change slightly.. Please note that the percentage given was recorded at testing, due to storage this can change slightly.
Payment
Orders not paid within 7 days will be automatically cancelled.
Items do not ship until
full payment has been received.
Import Fees
Where items are purchased for delivery that might incur customs fees the buyer is responsible for the import fees for their relevant territory. These can sometimes be paid at checkout or to the Courier prior to delivery. It is advisable that the customer should make themselves aware of import fees that can be levied for their territory. Please note some EU countries (eg Spain) now add additional Admin and clearance charges in addition to the VAT. Currently we are not shipping to Spain.
If
the import fees are refused and the items returned to Wisetek the return costs
will be deducted from the refund due.
Shipping
Small items take 1-3 working days to dispatch.
Large items and "Configure
to Order" options take between 2-5 working days to dispatch.
We offer DHL shipping
world wide.
Free Shipping (T&C’s apply).
Returns
Your item includes 30
days warranty, unless stated differently in the description.
If the item arrives and
is not working as intended please notify us immediately via the eBay message
centre. Do not let the time lapse, as items outside 30 days are not covered and
will not be considered for refunds or return.
Under our warranty, we can opt to repair, replace or offer a refund for
products found to be faulty, provided that:
i.
You have proof of purchase
ii.
Your device was purchased within 30 days
iii.
You notify us immediately after you have identified a
fault or defect
iv.
You adhere to proper use and maintenance of the product
as well as adhere to the user instructions as stated in the manual of the
manufacturer
In case of irresponsible,
irregular, or improper use, the warranty is voided. Examples of
improper/irresponsible use are:
i.
Broken display and/or casing
ii.
Water damage
iii.
Electrical damage caused by chargers that are not
approved by the manufacturer of the purchased device
iv.
Download and installation of software not approved by
the manufacturer of the purchased device (incl. apps etc.)
The warranty is voided in case of:
i.
Non-compliance with the assembly, maintenance, or care
instructions in the user manual
ii.
Damage associated with regular wear and tear (i.e.,
signs of usage on the casing and/or display) or deliberate damage
iii.
Improper activation
iv.
Careless or faulty maintenance
v.
Damage that was evidently caused by the improper use
of the device
vi.
Damage caused by the environment or acts of nature
(i.e., natural disasters) including but not limited to flooding, fire, or frost
vii.
Opening up the device or having it repaired by another
person or entity other than the appropriate merchant (as long as the merchant
does not explicitly consent to this in written form)
In the case where the product is not covered by this warranty:
i.
The customer can opt to have the product repaired by
us but is responsible to cover the costs of transportation and shipping
ii.
In the case where a customer opts to have the product
repaired by us, the customer will be charged for the costs associated with the
repair process and the labour and material costs.
If you happen to purchase an item in error, notify us
as soon as possible to avoid dispatch. If you have ordered the incorrect item
we will accept the return, provided you pay the return shipping costs.
T&Cs
All items listed on our store
are all pre-owned unless stated otherwise in the product description.
A standard warranty of
30 days is provided on all our products unless stated otherwise in the
individual listing.
Orders not paid within 7 days will be automatically cancelled.
Warranty is void if
any of the following occurs:
·
Misuse or improper handling
·
Environmental conditions (moisture, heat,
over voltage, dust, water, etc.)
·
Non-compliance with the manufacturers
safety and compliance guide
·
Not following the manufacturers
instructions
·
Impact damage (dropping or incorrectly
mounted)
·
Modifications or attempts to
reconfigure/repair that are not performed by Wisetek
Once you receive the
goods we would ask you to inspect them. Notify us within 30 days of receiving your item if there are any issues.
Store Hours
Messages and orders
placed outside of business hours will not be addressed until the following
business day.
Monday - Thursday:
08:00 - 16:30
Friday: 08:00 -
16:00
Saturday – Sunday & Bank Holidays: Closed