Postage rates

We aim to offer every customer the most reliable, flexible and cost-effective postage options through our preferred shipping partner, Australia Post. Postage rates will vary depending on item location, where you're located and the size and weight of your order. As a charity, we want to ensure that every cent from the sale of donated goods reaches those who need it most. For this reason, we do not offer free shipping on donated items.

Delivery

Most items are dispatched within 1 working day of receiving payment via Australia Post. Parcel tracking is available online. If you're not available at the time of delivery, the courier will leave it at the front door, in your letterbox or it will be available for collection at your local Australia Post outlet. Delivery times vary depending on your location.

In-store collection

Collection is available at our local hubs for most items. Pick up locations vary depending on where the item is listed from. This can be found under "Item location" in each listing. Please get in touch at least 2 days prior to collection so we can ensure your item is ready. Collection windows vary from location to location. Please contact us for more further information. Please ensure your order details (can be shown on your smartphone) are ready for assistance at the front shop counter. All items must be paid for in advance via PayPal. We cannot accept payment in-store.

Couriers

We do not organise individual courier services for your purchases, however, we will endeavour to accommodate any courier arrangements you may require. You will need to arrange a suitable time for the collection of your item(s) as per the regular collection process. We will not accept responsibility for any damages incurred by the courier.

Late delivery or missing parcels

If your item has not arrived after 7 days, please contact our Customer Service team and we will investigate the whereabouts of your parcel. If an item is lost, we will arrange a refund.

For items being sent via Sea Mail, delivery can take more than 30 business days.

Payment options accepted

Payment is required within 7 days of purchase via PayPal. You do not require a PayPal account to pay. PayPal accepts one off Visa and Mastercard payments.

Cash payments are not available.

Payment time allowance

We will wait up to 7 days after the conclusion of the sale for payment of an item. If you cannot make payment within 7 days, please notify us as soon as possible. If we don't hear from you, an unpaid item case will automatically be opened against your purchase.

30 day returns policy

Our number one priority is that you are happy with your purchase from us. That's why we offer a 30 day returns policy for peace of mind.

If your item hasn't arrived, is significantly different to what was described in the listing or is broken or faulty, you can request a refund up to 30 days from the actual or estimated delivery date. A full refund will be issued for the cost of the item including postage.

If you've changed your mind, we accept returns within 30 days of receipt of the item for a refund (excluding the original postage cost) provided the item is not in a worse condition than when it was sold, through no fault of transit. For change of mind, the buyer is responsible for return postage costs.

Returns after 30 days should only be sent with prior approval from the Customer Service team.

Returns can be processed through eBay message, eBay returns or the eBay resolution centre.

Items "for parts or not working"

If an item is listed specifically for "parts or not working", the buyer will be responsible for return postage costs. Items listed for "parts or not working" are not in working order and may have damage.

Customs problems during returns

We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.

Partial refunds

In some cases, we may agree that you keep the item and a partial refund will be offered. Please contact our Customer Service team if you feel that you are entitled to a partial refund.

Description of items

We take as much care as possible to ensure that all details, descriptions and prices of products are listed correctly. The images form part of the description and should be considered to determine the quality of the item. If you believe an item is significantly different from the description, you may be eligible for a refund. Please see our Returns section.

Opening times

We're available Monday to Friday 8am – 4pm AEST. Any questions or feedback will be responded to during these hours. We are not available on weekends or public holidays.

Offers to end an auction early

We will not end an auction early or accept offers outside of the normal eBay bidding process. It is our policy to let all auctions finish to be fair to all customers.

Cancellations of bids or auction win

We will happily cancel bids, provided we receive notification within 3 days. We do request that the cancellation request is accepted promptly so we can re-list the item as soon as possible.

Privacy

Names, usernames, addresses and contact details provided via eBay will be shared with couriers for dispatch purposes only. Our couriers handle this information in accordance with the Australian Privacy Principles. Please only include postage details that you are happy to be shared with couriers. Please contact us via ebay messaging for our full Privacy Policy.

Abuse

We reserve the right to block or end communication with buyers who are abusive or do not follow appropriate eBay or PayPal procedures.

Customs declaration

We are unable to alter customs labels to avoid tax or product restrictions in other countries. This includes labelling items for less than it was purchased, labelling it as a gift or listing the contents of the package as different from the actual item(s).

Customs information

We are unable to accept responsibility for delays to delivery due to items being held by customs where it has not been caused by an incorrect customs declaration by us. We will not be liable for any problems encountered with customs when you are returning goods to us. Please familiarise yourself with the customs declaration requirements of your country prior to returning an item. We will not accept responsibility for any customs charges that may be incurred with returning items to us.

Feedback and complaints

Our number one priority is that our customers are happy. If you are not completely satisfied with your experience, please forward your feedback to our Customer Service team via eBay message. Please always get in touch with us before leaving public feedback or opening cases with eBay.

By shopping at our eBay store, you're finding more than a bargain. You're contributing to something far greater, providing hope to those who need it most. All profits from the sale of items go towards The Salvation Army's life-changing community programs.

The items you see in our eBay store have been generously donated, by supporters like you, to our shops. To get the most amount of good from donations, we sometimes choose to sell them via our eBay store. Selected items are sent from our stores to our specialist Online Hub teams across Australia. Each item is individually listed and photographed by our incredible team of staff and volunteers. After you've purchased an item, our team will either package and dispatch the item straight to your doorstep or arrange for you to collect it.

We rely on the generosity of your donations, so please keep them coming. To join our amazing team of volunteers, please visit our website.

Uncover hidden treasures, find bargains and give hope with Salvos Stores.