Publisher Description

Managing conflict in the workplace is one of the major challenges facing the leaders and managers of modern organizations. This comprehensive Handbook draws together current thoughts and research in conflict management.Specifically, it brings a wealth of knowledge from authorities in the field on emerging issues such as power in conflict, cognition and emotions in conflict, leading conflict from multiple perspectives and cultural orientations, the role of context in conflict and the teaching of conflict management. By enhancing the knowledge base around conflict and conflict management, this Handbook provides guidance to improve human interactions at the individual, dyad, team, organizational and societal levels.Altogether, the Handbook provides a crucial avenue for researchers and practitioners continued engagement in conflict research and management theory.Contributors: N.M. Ashkanasy, O.B. Ayoko, B. Barry, J. Bear, K. Behfar, C. Bendersky, J. Brett, K. Bollen, J. Brett, E.R. Burris, R.R. Callister, N. Chen Yi-feng, D. Conlon, R.E. de Vries, F.R.C. De Wit, S. Einarsen, M. Euwema, A.J. Ferguson, C.M. Fisher, M.J Gelfand, D.E. Gibson, E. Giebels, B. Gray, L.L. Greer, E.Hall, K. Hamilton, J.R. Harrington, A.C. Homan, K.A. Jehn, P.J. Jordan, A.A. Kane, S-H Kim, M.A. Korsgaard, L.M. Leslie, R.J. Lewicki, E.L. Lingo, B.J. Lucas, K.L. McGinn, S. Mohammed, M. Muchiri, P.C. Patel, R.S. Peterson, R.L. Pinkley, R.E. Ployhart, J.T. Polzer, R.A. Posthuma, M. Redeker, E.M. Rehel, F.A. Rink, S. Rispens, J. Sanchez-Burks, P. Satterstrom, J.E. Sawyer, D. Scheepers, M. Schweitzer, D.L. Shapiro, S-I. Shih, J. S. Tan, R. Tesler, D. Tjosvold, S.M.B. Thatcher, L.L. Thompson, G. Todorova, A.C. Troth, E.G. Ufkes, M. Ulrich, K.J.P.M. van Erp, R. Volkema, R. Wei, L.R. Weingart, K.M. Westerlaken, A. Wong

Author Biography

Edited by Oluremi B. Ayoko, Senior Lecturer in Management, UQ Business School, The University of Queensland, Neal M. Ashkanasy, Professor of Management, UQ Business School, The University of Queensland, Australia and Karen A. Jehn, Professor of Management (Organisational Behaviour),University of Melbourne, Australia

Table of Contents

PART I: ON THE NATURE OF CONFLICT1. Types of Conflict: The History and Future of Conflict Definitions and TypologiesKaren A. Jehn2. Beneficial and Detrimental Effects of ConflictSonja Rispens3. Cooperative and Competitive Conflict Management in OrganizationsDean Tjosvold, Alfred Wong and Nancy Yi Feng Chen4. The Emergence of Intragroup Conflict: Variations in Conflict ConfigurationsM. Audrey Korsgaard, Robert E. Ployhart and Michael D. Ulrich5. Understanding High-stakes ConflictsEllen Giebels, Elze G. Ufkes and Kim J. P. M. van Erp6. Identifying Gaps between the Conceptualization of Conflict and its MeasurementCorinne Bendersky, Julia Bear, Kristin Behfar, Laurie R. Weingart, Gergana Todorova and Karen A. JehnPART II: ON THE EFFECTS OF CULTURE AND DIVERSITY7. Power in Teams: Effects of Team Power Structures on Team Conflict and Team Outcomes.Lindred L. Greer8. Conflict Cultures: A New Frontier for Conflict Management Research and PracticeMichele J. Gelfand, Jesse R. Harrington and Lisa M. Leslie9. Managing cross-culture conflicts: A close look at the implication of direct versus indirect confrontationJeanne Brett, Kristin Behfar and Jeffrey Sanchez-Burks10. National baselines of bullying: A Climato-economic perspectiveEvert van de Vliert and Ståle EinarsenPART III: CONFLICT WITHIN AND BETWEEN TEAMS11. The Role of Voice in Managing ConflictDebra L. Shapiro and Ethan Burris12. Strategies for Developing Trust through Constructive Conflict Resolution in TeamsRandall S. Peterson and Amanda J. Ferguson13. Conflict and Change in Teams: The Innovative Newcomer ChallengeFloor A. Rink and Aimee A. Kane14. Coping with Intragroup ConflictFrank R.C. De Wit, Karen A. Jehn and Daan ScheepersPART IV: THE ROLE OF COGNITION AND EMOTION15. Team Mental Models and Intragroup ConflictKatherine Hamilton, Shin-I Shih, Rachel Tesler and Susan Mohammed16. Conflict, Emotional Intelligence and Emotional Regulation at WorkAshlea C. Troth, Peter J. Jordan and Kristie M. Westerlaken17. Anger at Work: Examining Organizational Anger Norms Impact on Anger Expression OutcomesRonda R. Callister, Barbara Gray, Donald E. Gibson, Maurice E. Schweitzer and Joo Seng TanPART V: CONFLICT AND NEGOTIATION18. Reframing Hierarchical Interactions as Negotiations to Promote Change in Health Care SystemsPatricia Satterstrom, Jeffrey T. Polzer and Robert Wei19. Negotiation Processes as Sources of (And Solutions to) Interorganizational ConflictElizabeth Long Lingo, Colin M. Fisher and Kathleen L. McGinn20. Getting Something out of Nothing: Reaping or Resisting the Power of a Phantom BATNADonald E. Conlon, Robin L. Pinkley and John E. Sawyer21. Lies, Damn Lies,and Negotiation: An Interdisciplinary Analysis of the Nature and Consequences of Deception at the Bargaining TableBruce Barry and Erin M. RehelPART VI: ON THE ROLE OF ORGANIZATIONAL CONTEXT22. Approaches to the study of employee's territoriality, conflict, emotions and well-beingOluremi B. Ayoko, Neal M. Ashkanasy and Karen A. Jehn23. Ethics in International Business NegotiationsRichard A. Posthuma, Si-Hyun Kim and Roger Volkema24. Understanding the messy relationship between faultlines and conflictSherry M.B. Thatcher and Pankaj C. PatelPART VII: CONFLICT AND LEADERSHIP25. Intragroup Conflict and the Interpersonal Leadership Circumplex: Matching Leadership Behaviors to Conflict TypesAstrid C. Homan, Marleen Redeker and Reinout E. de Vries26. Conflict at multiple levels: Transformational leadership and followers' cultural orientationOluremi B. Ayoko and Michael MuchiriPART VIII: LEARNING AND TEACHING CONFLICT MANAGEMENT/NEGOTIATION27. Negotiator BandwidthLeigh Thompson, Brian Lucas and Erika Hall28. Mediating Hierarchical Labour Conflicts: Dynamics and InterventionsKatalien Bollen and Martin C. Euwema29. Teaching Negotiation: The State of the PracticeRoy J. LewickiINDEX

Review

'Given the breadth in the conflict and conflict management literatures, there have been few if any compilations that offered good coverage and quality depth, until now. This work provides both a good and timely review as well as insightful integration and extension of existing conflict research. As we would expect from these authors, the writing is good throughout and the chapters are well-organized, focused and concise. This is good reading that is sure to become a staple for conflict researchers.' -- Allen C. Amason, Dean, College of Business Administration, Georgia Southern University, US
'The Handbook of Conflict Management Research is an important integration of the research literature that has blossomed over the last couple of decades. This volume of spectacular pieces of work will be a critical addition to the library of any serious scholar of conflict.' -- Max H. Bazerman, Harvard Kennedy School, US

Review Quote

'The Handbook of Conflict Management Research is an important integration of the research literature that has blossomed over the last couple of decades. This volume of spectacular pieces of work will be a critical addition to the library of any serious scholar of conflict.'

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