Opening Hours: Mon - Friday 9am - 5:30pm Customer Services: Please email us via the eBay messaging system Mon - Friday 9am - 5:30pm

Payments can be made by PayPal, Ebay Managed Payments.. To ensure your purchase is protected it will only be delivered to your registered PayPal address (No exceptions). If you need to change your address to a different delivery address than usual, please ensure you update your delivery details on checkout with PayPal before paying. Payments sent by post are to be made out to Clifton Home Retail Group Ltd. Our company details, if you require them for your payment records below: Company Name: Clifton Home Retail Group Registration no.: 15090417 VAT number: 447 3598 56

DPD - INTERLINK UPGRADED SHIPPING UK MAINLAND: Maximum Delivery Charge of £9.99 Per 30KG Parcel to Uk mainland 24Hrs Fully Tracked Delivery Service - Please Note Delivery Times Can Vary.To ensure you receive the benefits from the tracked service please ensure you have an up to date contact number and email address on your order form. Please request order total for us to ammend your invoice with this upgraded service.Please note ammendments can not be made once the order has been dispatched. Uk Scottish Highlands & Northern Ireland or Any Postcode Below: AB10 - 25, BT1 - 17, AB26 - 56, JE1 - 4, GY1 - 9,BT18 - 98, HS1 -9, IV1 -63, KA27,KA28, KW15 - 17,KW1 -14, PA20 - 78, PH19 - 50, FK17 - 22, IM1-9, ZE1-3 Maximum Delivery Charge of £19.99 Per 30KG Parcel 48Hrs Fully Tracked Delivery Service -Please Note Delivery Times Can Vary.To ensure you receive the benefits from the tracked service please ensure you have an up to date contact number and email address on you order form. UPGRADES ON OUR FREE POST LISTINGS; UK MAINLAND: Orders over £30 will be upgraded automatically per 30KG Parcel SCOTTISH HIGHLANDS & NORTHERN IRELAND AS ABOVE POSTCODES: Orders Over £50 will be upgraded automatically International Shipping EUROPE: Zone 1: BELGIUM, FRANCE, GERMANY, LUXEMBOURG, NETHERLANDS, REP IRELAND Maximum Delivery Charge of £14.99 For a 30KG Parcel 48hrs Fully Tracked Delivery Service Zone 2: AUSTRIA, DENMARK, LEICHTENSTEIN, SWITZERLAND, ITALY, SPAIN, CZECH REP, SLOVAKIA, ESTONIA, FINLAND, HUNGARY, POLAND, PORTUGAL, SWEDEN, SLOVENIA Maximum Delivery Charge Of £24.99 Per 30KG Parcel 2-6 Working Days Fully Tracked Delivery Service Zone 3: BOSNIA HERZEGOVINA, ICELAND, MONTENEGRO, NORWAY, SERBIA, BULGARIA, CROATIA, ROMANIA, LITHUANIA, GREECE Maximum Delivery Charge Of £59.99 Per 30KG Parcel 4-8 Working Days Fully Tracked Delivery Service International Shipping Worldwide: On Request Please Rember All Shipping Times May Vary, Please ensure to place you correct contact telephone number and email address on your order forms to receive tracking details, Fees may be charged for incorrect delivery address's, and returned non claimed parcels.Shipping charges will not be corrected after the order has been dispatched, if you require these service please request your invoice total before making payment and we will ammend where possible prior dispatch Our Standard Shipping Services Offered On ALL Our Listings are economy using royal mail, myhermes, We are now offering faster, fully tracked, more cost effective Shipping upgrades, With Our DPD Service Any Questions please contact us

We do offer a Saturday delivery option upgrade at additional costs Please email us for further information

Returns At Clifton Home Retail Group we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items. To return an item you must use the ebay return option found within your purchase history. Please read this policy completely before returning an item. If you paid by PayPal please use the eBay returns flow to return an item. You will find full details at https://pages.ebay.co.uk/help/buy/return-item.html When using the eBay Returns Flow - PLEASE ensure you fill in the Notes box with details of the reason for return. Please include a note with your return with your name and eBay user ID. Your Right to Cancel ? You must advise us your intent to cancel within 7 days of the date of delivery via the 'Ask Seller a Question' link on the item listing. ? We will reply within 1 working day via the eBay messaging system to advise the returns process and address. Please do not return the item until you have heard from us. ? Returned items must be complete in unused condition and in the original packaging. ? We will acknowledge receipt of the returned item by email to your registered email address. ? A full refund of the order total will be made by the original payment method within 5 working days of the item return. ? You are responsible for return shipping costs and insurance. Faulty products ? You must advise us that you are returning your order as soon as it develops a fault via the 'Ask Seller a Question' link on the item listing or by email ? If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect the item. Where an item is returned after 7 days for any reason we will not refund the cost of return postage. ? Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product. ? All replacements are subject to stock availability at the time of processing. What is not covered: Normal wear and tear caused by use in accordance with the operating instructions e.g. Accidental damage, faults caused by: improper use, abnormal environmental conditions, , , careless operation or handling of the product. Claims, other than the right to correction of faults with the product covered by these conditions. Slight deviations from the specification that do not affect the functionality of the product Incorrect Orders If you have received an incorrect product please accept our sincere apologies and let us know asap via the 'Ask Seller a Question' link on the item listing. We will arrange to advise our freepost returns address and send a replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed. Item Not Received Please be aware that we do not offer refunds for items not received unless we are out of stock of that item. Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. The above policies do not affect your statutory rights. Computer Monitors do not always show an accurate colour definition. Where an item is returned due to colour choice we will only refund the item cost less delivery costs. Important Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. You should also ensure that you include details of your name, address and eBay item number.